Hoteller nær Texas Heroes Square

"Great location, right in the middle of downtown. Would be nice to see a dedicated staff working the front desk. Furniture in room needs help, one chair and bench would fall over if you sat on them."

"Great!"

"Horrible customer service. We arrived at midnight to check in and were not informed that there was any construction going on. At 7am we’re awaken by loud construction on the roof we were on the third floor. I called the front desk and asked if there was construction going on since it was loud which she confirmed and she didn’t even apologize for the inconvenience nothing she just stayed quiet. Toilet was broken and tv did not work."

"Nice stay"

"Found clearly visible pieces of plastic on the carpet and visible dirt on bathroom floor behind door - no or very inefficient cleaning. Breakfast: No hot tea, only some bread and waffles. Specifically asked for 3 rooms close by another, but got 3 rooms on 3 different levels - was told by receptionist, that such requests would not be forwarded by Hotels.com ?? (worked flawlessly at other hotels). Unfortunately a poor experience. "

"Rooms were dirty, smelled bad. AC dont work, had to switch rooms thrice still no luck. DO NOT GO HERE"

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