Facilitet på overnatningsstedet
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Anmeldelser af TownePlace Suites by Marriott Texarkana

2.5 out of 5
TownePlace Suites by Marriott Texarkana
5020 N Cowhorn Creek Loop, Texarkana, TX

Anmeldelser

7,6

Godt

Bedømmelse på 10 − Fremragende. 134 af i alt 365 anmeldelser" "
Bedømmelse på 8 − Udmærket. 98 af i alt 365 anmeldelser" "
Bedømmelse på 6 − Okay. 62 af i alt 365 anmeldelser" "
Bedømmelse på 4 − Dårligt. 42 af i alt 365 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 29 af i alt 365 anmeldelser" "

7,8/10

Rengøring

8,2/10

Service og personale

7,0/10

Faciliteter

7,4/10

Overnatningsstedets tilstand og faciliteter

7,0/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

James

Synes godt om: Rengøring, service og personale
Nice
Overnattede 2 nætter i april 2024

4/10 Dårligt

Rolanda

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The tv and internet did not work in my room and my kids did not enjoy it
Overnattede 2 nætter i april 2024

4/10 Dårligt

russell

Synes ikke om: Overnatningsstedets tilstand og faciliteter
They had construction going until 9pm. Called mgmt and nothing was done. Would not stay here again.
Overnattede 1 nat i marts 2024

2/10 Forfærdeligt

Jose

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Property was filthy. Rooms were dirty and smelled like marijuana. Not family friendly
Overnattede 1 nat i marts 2024

4/10 Dårligt

Ingrid

Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Unfortunately this property is below standards. The front desk and management are very courteous but the property is not clean. The sheets smelled and were stained , it was very uncomfortable. My rate was non refundable at I decided to stay, but never again. Pay the extra money, you will not regret it .

2/10 Forfærdeligt

Tiffany

Rejste med partner
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
There was no hot water thinks were broken..dishes were dirty. Furniture was badly stained..just not a good stay at all had to change rooms just to ensure the same things and it was my 10th anniversary
Overnattede 2 nætter i februar 2024
Svar fra Skip L. den 6. feb. 2024
Thank you for your comments. Again, our deepest apologies for your experience. Your experience is not the Marriott standard, nor ours. We are embarrassed you had to endure such conditions.Sincerely,TownePlace Suites

10/10 Fremragende

Edna

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Skip L. den 22. jan. 2024
Ms. Edna,Thank you for taking the time to let us know how we are doing! We hope to be of service the next time you visit Texarkana.Thank you,

2/10 Forfærdeligt

Christopher, Kinston

Rejste med familie, Forretningsrejsende, Rejste med kæledyr
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I was so excited for an early check-in after nine hours of driving until I actually got to the room. I can’t believe they would rent a room so disgusting. I’m in now way a clean freak but even the doors were dirty. We rented two two bedroom suites and none of my family felt comfortable sitting on the furniture. However the front desk lady was REALLY nice and refunded us for both rooms without any issues.
Overnattede 2 nætter i januar 2024

2/10 Forfærdeligt

John

Overnattede 1 nat i december 2023

6/10 Okay

Richard

Synes godt om: Rengøring
Property was under renovation so can't say much about those things, BUT they cut costs SO much that when you go to watch TV, they offer NO satellite or cable TV. Even Motel 6 offers satellite TV, this is a Marriott Hotel. You have to use your own subscription to watch Netflix, your own subscription to watch Prime movies, and you get NO Fox News, no HGTV, no Hallmark. If it costs this hotel money, you don't get it. They offer PLUTO TV which is free and useless. Thanks...
Overnattede 1 nat i december 2023

6/10 Okay

Verificeret rejsende

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Not great
Hotel under construction. Would have loked to have known that beforehand. Also, when closed the curtains they were filthy..
Overnattede 1 nat i december 2023

10/10 Fremragende

Mary

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Even though the hotel is undergoing renovations, staff was very courteous & helpful.
Overnattede 2 nætter i november 2023

2/10 Forfærdeligt

Jessica

Overnattede 1 nat i november 2023

4/10 Dårligt

Amanda

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
To start, there was no warning when we booked the room for the weekend that the hotel was currently under remodeling/construction. No clear labeling that the pool was an outside pool in the hotel descriptions, so kids were petulant that they could not swim. Was hard to find a working door to even get in to the hotel to find where to check in. Most of the hotel parking was taken up by construction equipment or storage trailers. Once we got inside and checked in, the room had a funky smell. The elevator was jerky and lurched in quite a concerning manner every time it reached the 4th floor. There was a lack of clean dishes in the cupboards in kitchenette - had to clean things before i could use them. The mattress on the hideabed couch was stained and disgusting. The tv in the room woth the desk did not work. All the swtiches with gfi had to be activated because they had been tripped. Breakfast was quite sad and pathetic - no milk for cereal, quite limited options. If we had known, we would have just packed breakfast goods. The one baking tray provided in tge room did not actually fit inside the tiny oven - why even have it? No clear wifi password was included at check-in. The mattresses felt like they were not properly supported by the bedframes, and were not comfortable- woke up with neck and back pain both days of our stay. Highly disappointing hotel stay. Will not stay there again. Do not recommend.
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

Kenyetta

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023

6/10 Okay

Robin

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The property was under construction so it is really hard to accurately review the cleanliness of the lobby. When we first arrived they gave us a room that didn’t have an oven and we required an own so we had to move rooms. The room we moved to had a funny smell and was not the cleanest. There were not enough pillows, towels or silverware in our room. Had the hotel not been under construction I would not return but since they are remodeling I would consider giving it another try.
Overnattede 3 nætter i september 2023

6/10 Okay

Cynthia

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023

6/10 Okay

adesh

Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 1 nat i juli 2023

6/10 Okay

John

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Property is in desperate need of upgrade. I was happy to see materials in the parking lot to begin upgrades.
Overnattede 1 nat i juli 2023

10/10 Fremragende

helene

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice and clean. Super for a suite.
Overnattede 1 nat i maj 2023

10/10 Fremragende

Davian

Overnattede 1 nat i maj 2023

10/10 Fremragende

Kelly, San Antonio

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff was super welcoming and friendly.
Overnattede 1 nat i marts 2023

6/10 Okay

Verificeret rejsende

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2023

10/10 Fremragende

Susan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice king bed suite on the ground floor with full kitchen. Love making my own coffee, walking down the hall for breakfast, then finish getting ready for the day.
Overnattede 1 nat i januar 2023

4/10 Dårligt

Jared

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Gross but friendly staff
Hotel was run down and dirty. Our drapes had holes in them and there were stains on the sofa and carpet.
Overnattede 2 nætter i november 2022

4/10 Dårligt

Wyatt

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Not a nice place.
So not stay here. Old, dirty and worn out. It’s bad. The grossest place I’ve stayed in 25 years since college. I don’t remember those, but it must have been like this and it was not cheaper than all other options around. I feel dirty and used.
Overnattede 1 nat i november 2022

10/10 Fremragende

Ted

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2022

2/10 Forfærdeligt

garrett

Forretningsrejsende
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Nothing was clean. Shower curtain had mold and snot, yes not exaggerating, snot on it. Tub was really moldy and mildew everywhere. Not one surface wasn’t sticky from something. Breakfast wasn’t really anything special.
Overnattede 1 nat i oktober 2022

6/10 Okay

Fred

I expected more.
It was an average stay, the room appeared clean but the counter tops and tables were dusty, there was also a towel left on the bathroom floor; the phone didn't work either.
Overnattede 1 nat i oktober 2022

10/10 Fremragende

Ward

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2022

4/10 Dårligt

Charleslene

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Checkout the room BEFORE you check In
We were in a double Queen suite. The shower curtain had mold on it. The refrigerator was dirty and had hair in it. The beds…. They literally put 2 Queen beds on frames that were way too small!! So when you sat or laid on the bed, you and the bed were on a constant tilt. This experience was HORRIBLE
Overnattede 1 nat i august 2022

8/10 Udmærket

Brandon

Overnattede 1 nat i juli 2022

8/10 Udmærket

Crystie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Staff was wonderful, room was clean. Noise concerns were taken care of immediately. Definitely would stay here again.
Overnattede 1 nat i juli 2022

8/10 Udmærket

Virginia

Rejste med familie
Great location, you can walk to Red Lobster, room was clean but bathroom could have been cleaner.
Overnattede 1 nat i juli 2022

8/10 Udmærket

Lisa

Overnattede 1 nat i juli 2022

2/10 Forfærdeligt

Rick

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Sub-par staff and facilities
The staff was not willing to help with a booking issue, I asked for a roll away bed and they said they didn't have any, there was blood on one of the pillows, a 2,and the bathroom was filthy around the baseboards. There was chipped paint on the wall by the bed - overall the worst hotel stay I have ever had
Overnattede 1 nat i juni 2022

10/10 Fremragende

virginia

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2022

10/10 Fremragende

Roxanna

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2022

2/10 Forfærdeligt

Michael

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was dirty/nasty, carpet was bad dirty, bathroom floor was dirty, bathtub was damaged, supposed to been a king suite and too small of a room to be a suite. Stovetop was broken. Just a horrible hotel to be charging $144 a night for a room. Felt like $60 a night would have been a fair price. Would not stay there again ever!
Overnattede 1 nat i juni 2022

6/10 Okay

Jermaine

Synes godt om: Rengøring, faciliteter
Synes ikke om: Service og personale
As most of the employees I encountered were respectful, there were two that were not so respectful, The front desk man that checked me in was a bit rude when I asked to change rooms due to 2 large trees right at my room windows. Also, the door to my room was hard to open and close. When called regarding the non- working tvs, no one was available to fix and no work order was created.
Overnattede 3 nætter i juni 2022

6/10 Okay

Katrena

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Needs some TLC
Just a one night stay with the family, but I was very disappointed to see the overall condition of this Marriott hotel. Marriott is a name that goes with higher standards. The staff was wonderful! Very friendly and helpful upon check-in. Just needs some TLC! I would stay here again.
Overnattede 1 nat i juni 2022

10/10 Fremragende

William

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2022

2/10 Forfærdeligt

Gina, New Orleans

Overnattede 1 nat i maj 2022

4/10 Dårligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Just not your typical Marriot
Doors would close, pool closed, dogs barking, not enough pillows.
Overnattede 2 nætter i maj 2022

8/10 Udmærket

Josiah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i april 2022
Svar fra Skip L den 16. maj 2022
Josiah, Thank you for the recent rating of 8 out of 10. Let us know what we could how we could make your next stay an awesome experience! Thank you and safe travels!

10/10 Fremragende

Jin

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overall great Will stay there again
Overnattede 1 nat i marts 2022
Svar fra Skip L den 14. mar. 2022
Hi Jin! Thank you for rating your stay a 10! We look forward to being of service on your next visit.

4/10 Dårligt

Torrance

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Furniture was dirty room smells bad toilet problem
Overnattede 1 nat i marts 2022
Svar fra Skip L den 10. mar. 2022
Dear Torrence, Thank you for bringing this matter to my attention. I am extremely disappointed and quite frankly, embarrassed that this issue even occurred. As you know these are not the Marriott standards and certainly not mine. I deeply apologize that you had to endure such conditions. Please know that I had the room thoroughly inspected by our housekeeping manager and I personally reviewed the procedures for cleaning with our housekeeping staff, to eliminate any possibility of future mishaps. Again, Thank you for making us aware of this situation. Thank you, Skip Long

6/10 Okay

Timothy

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Needs to be updated. A bit tattered. New sheets needed. Towne Place usually very good. This was the worst Towne Place I have stayed in.
Overnattede 1 nat i december 2021
Svar fra Skip L. den 4. jan. 2022
Thank you for your candid comments regarding your recent stay. Please accept my most sincere apology for not meeting your expectations, or mine. Your comments have been discussed with the appropriate management and measures are in place to prevent this from occurring in the future. Again, thank you for bringing this to my attention.

10/10 Fremragende

stephen

Overnattede 1 nat i december 2021

10/10 Fremragende

Mary

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Comfortable stay
Convenient to roads & restaurants. Pet friendly and places to walk dog. Nice outdoor pool / too cold to use now. Will stay again
Overnattede 1 nat i december 2021
Svar fra Skip L den 20. dec. 2021
Thank you for you great review! We hope your travels bring you back to Texarkana soon! Happy Holidays!