Dear Bent, Firstly, we would like to thank you for choosing Sheraton la Caleta as a destination for family holidays, and taking the time to advice of your recent stay. It is only through feedback such as yours, that we are able to maintain and indeed, where necessary, improve upon the quality of service, which we provide to our valued guests. We certainly empathize regarding points you mention in your review. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We hope that you have enjoyed your visit to Tenerife and had good time. Once again, we are thankful for your review and will be honored to welcome you back in the nearest future. Best regards.

Dear Guest, Firstly thank you for posting your comments regarding your stay in our property. We apologize if you have felt that we have not met your expectations of a 5 stay hotel. Regarding the room size our rooms have a minimum size of 36 mts excluding the balcony. It is true that our extra beds are not the common fold away but normal 90 cm wide x 200 cm long roll away beds, which guarantee a good rest to our guests in comparison to others. Tenerife is an island that normally has very mild winters and the hotel as a resort was constructed to enjoy the most of this pleasant weather the island has. Unfortunately this year we are having lower temperatures than usual which as you mention has been an issue during your stay. Regarding heating system all our rooms are programmed to have a standard comfort temperature of 24º, though due to the chilly weather this might not feel as if it is warm enough. We regret that a solution of extra blankets was not of your like. Please be assured that we have forwarded all your comments, complaints and suggestions to our entire management team and we will work very hard to improve. For the Sheraton la Caleta Resort & Spa, improving its facilities and services is the number one priority, in order to make it match up with its standard and its 5 star service. Warm Regards, Rosangel Quezada Marketing Manager

Dear Evelyn,We are glad to know that you enjoyed our chilled atmosphere, our friendly staff, our fantastic breakfast and, of course, our restaurants by Olivier Da Costa.Thank you for recommend us and for taking the time to share your experience with us with the rest Expedia users.Best Regards,

Dear Jay,Thank you for choosing Tivoli La Caleta Tenerife Resort for your recent stay in the island,We are glad to know that you enjoyed your stay with us,Best Regards,

Dear Marco,Thank you for taking the time to share your experience at Tivoli La Caleta Tenerife Resort with the rest Expedia users.We appreciate your feedback and are delighted to learn that we met your expectations. Thank you for your kind praise of our team members, including Simone and Inma whom you mentioned. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Concerning the music, I would like to apologize for the inconveniences caused. The music is essential in our value proposal and we like to take great care of it both, the thread and the live music, dj sessions...we have already fix the list, so Christmas song will be back in December as it must be, thank you very much for your feedback, every review allow us to improve the service we provide.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

Dear Helen,Thank you very much for your trust choosing us for your recent stay in the island,We are very happy to read that you really enjoyed your stay with us thanks to our services provided, tranquil facilities and we are happy to know that you enjoyed La Caleta lounge for breakfast.It is a honor for us to know that you tried our New Anantara Spa, the perfect place to enhance your stay.We hope to have the opportunity to welcome you many more times in the future,Warm Regards,

Dear Ambereen,Thank you very much for choosing us for your recent stay in Tenerife,We are glad to know that you enjoyed your stay with us thanks to our beautiful renovated hotel and our fantastic breakfast, the best way to start a beautiful day.Thank you for taking the time to share it with the rest expedia users,Warm Regards,

Dear Janet,Thank you for choosing Tivoli La Caleta,We are glad to know that you enjoyed your stay with us,We hope to welcome you back in a near future,Best Regards

Dear Bruno,Thank you for your trust choosing us for your recent stay in the island,We hope to welcoming you back very soon,Best Regards,

Dear Patrick,Thank you for such a nice review from your stay at Tivoli La Caleta Tenerife Resort!We are very happy to read that you really enjoyed your stay with us! it will be a pleasure for us to welcome you back very soon,Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

Dear Helen,Thank you for your trust choosing us for your recent stay in the island,And thank you for taking the time to share your experience with us with the rest Expedia users, we are glad to know that you enjoyed your stay with us!We hope to welcome you back in a near future,Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

Dear leanne,Thank you for your trust choosing us for your last stay in Tenerife.We are glad to know that you enjoyed your stay with us!Waiting to welcome you back very soon,Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

Dear Kate,Thank you for your trust choosing us for your last stay in Tenerife.We are glad to know that you enjoyed your stay with us!Waiting to welcome you back very soon,Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

Dear Gina,Thank you for your trust choosing us for your last stay in Tenerife.We are glad to know that you enjoyed your stay at Tivoli La Caleta Tenerife Resort,We hope to welcome you back in a near future,Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

Dear Johan,Thank you for your review! It sounds like you had an overall positive experience at this recently renovated 5-star hotel, Tivoli La Caleta Tenerife Resort!. It is good to hear that you appreciated the stylish and clean hotel, the good rooms, the friendly staff, the good location, the warm pools, and the proximity to the beach.Thank you for your comments about your experience, every review allow us to improve the service we provide.We hope to have the opportunity to welcoming you back in the future,Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

Dear Orn,Thank you for your trust choosing us for your last stay in Tenerife.We are glad to know that you enjoyed your stay at Tivoli La Caleta Tenerife Resort,We hope to welcome you back in a near future,Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

Dear Marcus,Thank you for your trust choosing us for your lasta stay in Tenerife.We are glad to know that you enjoyed your stay at Tivoli La Caleta Tenerife Resort,We hope to welcome you back in a near future,Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

Dear Monica,Thank you for your trust choosing us for your lasta stay in Tenerife.We are glad to know that you enjoyed your stay at Tivoli La Caleta Tenerife Resort,We hope to welcome you back in a near future,Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

Dear Codrut,Thank you for your trust choosing us for your lasta stay in Tenerife.We are glad to know that you enjoyed your stay at Tivoli La Caleta Tenerife Resort,We hope to welcome you back in a near future,Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

Dear Louise,Thank you very much for your trust choosing us for your recent stay at Tivoli La Caleta Tenerife Resort and for taking the time to share your experience with the rest Expedia users.We are very happy to read that our facilities and services provided met your expectations, I will pass your review to the entire team, comments as yours are the best motivation to keep working with illusion every day.We hope to welcome you back in a near future,Warm Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

Thank you Dear Tor,We hope to welcome you back in a near future.Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

Dear Katrina,We are happy to read such a good comment as yours, thank you very much for taking the time to share it.WE are glad to know that you enjoyed your stay with us.We hope to have the opportunity to welcome you back in the future.Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

Dear Manvinderjit,Thank you for your trust choosing Tivoli La Caleta Tenerife Resort for your recent stay in the island.We hope to have the opportunity to welcome you back soon,Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager

Dear Mark,Thank you for your trust choosing us for your last stay in Tenerife.We are glad to know that you liked the new look of Tivoli La Caleta Tenerife Resort.Waiting to welcome you back in a near future ,Best Regards,Yaiza De La Rosa Rämö,Concierge & Guest Relations Manager