3 udendørs pools, parasoller, liggestole
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Anmeldelser af Hotel Riu Palace Tenerife

5 out of 5
Hotel Riu Palace Tenerife
Urbanizacion La Herradura, Adeje, Tenerife

Anmeldelser

9,4

Enestående

Bedømmelse på 10 − Fremragende. 96 af i alt 132 anmeldelser" "
Bedømmelse på 8 − Udmærket. 31 af i alt 132 anmeldelser" "
Bedømmelse på 6 − Okay. 1 af i alt 132 anmeldelser" "
Bedømmelse på 4 − Dårligt. 0 af i alt 132 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 4 af i alt 132 anmeldelser" "

9,6/10

Rengøring

9,6/10

Service og personale

9,0/10

Faciliteter

9,4/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Susanne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i marts 2022

10/10 Fremragende

Ole

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 8 nætter i juni 2017

10/10 Fremragende

tania

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Servizi, pulizia, personale, cibo. Tutto ottimo!
Overnattede 5 nætter i april 2024

6/10 Okay

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Good, not great.
We went in with mild expectations as we have stayed at a Riu before and have an idea on what to expect. Overall, it was fine. Place was clean, staff were excellent - outside of the lady who checked us in and was not overly friendly and enjoyed saying “no” a lot. Cleaning staff and restaurant staff were 10/10. Breakfast was good, something we looked forward too but still could be improved. Buffet dinner was pretty bad. The rate we paid to include half board was absolutely not worth it after trying the buffet dinner. We ended up having dinners outside the resort because it was so bad. Also they charge you for water and pop etc which seems wildly unfair for such a large scale resort. The demographic is mostly 75 plus year olds and being in our 30’s, this was a bit of a shock. Overall, that was fine as they were very quiet! Next time we will stay elsewhere and look forward to eating more food off the resort. Not worth the money.
Overnattede 4 nætter i november 2023
Svar fra Online Reputation Manager den 21. nov. 2023
Dear Guest,Thank you for your valuable feedback.As our goal is to deliver the best service, it is disheartening to read that we fell short of your expectations in some aspects. We are constantly looking for ways to improve our service therefore we are grateful for the feedback and we forwarded them to the responsible department for an adequate follow up. We hope you will consider giving us another chance to provide you with the excellent hospitality and comfortable accommodations which we are known for.Kind regards, Hotel Riu Palace TenerifeOnline Reputation Manager

10/10 Fremragende

Juan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It’s probably been the best resort we’ve stayed. To resume everything in one word, we’d say IMPECABLE. Everything was just perfect, from the moment we entered the hotel lobby, to the rooms and all areas. Staff is simply incredibly friendly and helpful. The restaurants were just amazing, and the food just delicious. We over indulged every day! The night shows were fantastic. The hotel location couldn’t be better, with the beach just literally 1 minute walk. Quite beach with a life saver post, black sand with pristine waters. We just want to specifically mention Monica, Linda and Ana at front desk; they answered every single of our, sometimes annoying, questions in patient and friendly manner. We were very sad when we left but looking forward to a second visit.
Overnattede 7 nætter i oktober 2023
Svar fra Online Reputation Manager den 17. okt. 2023
Dear Juan,We would like to express our gratitude to you for taking the time to give us such a wonderful review.We are very pleased with your satisfaction with our services, and we are very flattered by your comments.We would be delighted if you would give us the opportunity to welcome you back to one of our facilities.Yours faithfully,Hotel Riu Palace TenerifeOnline Reputation Manager

10/10 Fremragende

John

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent half board value. Food and staff were excellent.
Overnattede 7 nætter i september 2023
Svar fra Online Reputation Manager den 3. okt. 2023
Dear John,Thank you for your great review.We are very happy to know that you enjoyed your experience during your stay at our hotel, and we are happy to know that our location satisfied you and that you enjoyed our facilities.We will be delighted to welcome you again on a future occasion.Yours faithfully,Hotel Riu Palace TenerifeOnline Reputation Manager

10/10 Fremragende

Beatrice

Rejste med familie
Synes godt om: Faciliteter
Struttura molto bella non ho nessun ma.. personale gentile veloce efficiente .. cibo buono ma non buonissimo. Pulizia impeccabile.. scarseggia di lettini disponibili Non è un ambiente giovane erano tutti anziani
Overnattede 2 nætter i september 2023

10/10 Fremragende

Frédéric

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i august 2023

10/10 Fremragende

thierry

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Superbe hôtel
Overnattede 11 nætter i juli 2023

2/10 Forfærdeligt

Patrick

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice but disappointing
Don't get me wrong, the hotel is nice, rooms are clean and the pool is also nice. Never the less the hotel also shows its age and it is a mass tourist hotel, not recommended for individual travel. The buffet etc is really made for mass tourism, quantity before quality. Everything is charged (e.g. a bottle of water is charged, even thought you are not allowed to drink the water in the hotel room. What is also noticeable is that we paid for 5 nights (with a good discount) as much as most other tourist have paid for a whole week PLUS flight (you find them in all country in the mass tourist offers). I have to say I'm disappointed by hotels.com price policy to not get better discounts. So stay was nice but overall price performance was not good at all
Overnattede 5 nætter i april 2023
Svar fra Riu Palace Tenerife Online Reputation Manager den 11. maj 2023
Dear Patrick,Thank you very much for staying with us, we truly appreciate the time you took to write your kind review. However, we regret to read that our service did not meet your expectations, as our goal is to make your stay memorable. We will address your concerns with the appropriate members of our team, for further improvements and we hope have the opportunity to host you again for a more positive experience. Kind Regards, Hotel Riu Palace TenerifeOnline Reputation Manager

2/10 Forfærdeligt

Ben

Synes godt om: Rengøring
Synes ikke om: Service og personale, værelsets komfort
Overnattede 1 nat i maj 2023

8/10 Udmærket

Delroy, London

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Welcoming and helpful reception and catering staff. Clean and spacious room - lovely shower. Some days room attendant had to be reminded to replace soap and lotion.
Overnattede 7 nætter i april 2023
Svar fra Riu Palace Tenerife Online Reputation Manager den 28. apr. 2023
Dear Delroy,We definitively have the best guests.Thank you very much for your fantastic ratings, on behalf of our lovely staff. It is very gratifying to read you enjoyed your holiday!Hoping to see you again.Loving Regards, Hotel Riu Palace TenerifeOnline Reputation Manager

8/10 Udmærket

Stefano

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
It’s a good hotel, probably IMHO the best one in the area. Big gardens, big pools, nice guests, it feels like in a resort. Staff is nice but the level of service is beyond poor. They do their best but apart from reception ( Jessica and Laura were great!! Thank you girls ) service in the restaurant is miserable ( also in the a la carte one) A part from that the hotel is very nice and I would recommend it
Overnattede 6 nætter i april 2023
Svar fra Riu Palace Tenerife Online Reputation Manager den 26. apr. 2023
Dear Stefano,We cannot thank you enough for your outstanding feedback.We feel very lucky, since from all the hotels to choose from, you chose us for your stay.Thank you very much!And we hope we have the opportunity to host you again very soon.Caring Regards,Hotel Riu Palace TenerifeOnline Reputation Manager

10/10 Fremragende

Julie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel with best position in Costa Adeje
We stayed in sea view room which had lovely views over gardens across to the sea. Pleasantly surprised at the variety and quality of the food. We were planning on eating out a few times but changed our minds. The speciality restaurants were both good. The quality of the evening entertainment was varied, some better than others. The ambiance in the theatre seating area could be improved with some table lighting. The pool area was great. We loved the adults only pool. Overall we would definately stay here again
Overnattede 8 nætter i marts 2023
Svar fra Online Reputation Manager den 5. apr. 2023
Dear Julie,We sincerely appreciate your words,Reading a review like yours encourages us to continue on our way and looking forward to welcome you again in any of our facilities to offer you a wonderful experience among us.We look forward to seeing you, always.Yours faithfully,Hotel Riu Palace TenerifeOnline Reputation Manager

10/10 Fremragende

Daniel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 9 nætter i marts 2023

10/10 Fremragende

MICHAEL

Synes godt om: Rengøring, service og personale, værelsets komfort
my only comment is -- no external light on the balcony
Overnattede 9 nætter i januar 2023

10/10 Fremragende

andrea

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bellissimo
Overnattede 7 nætter i januar 2023

2/10 Forfærdeligt

Charlotte

Rejste i en gruppe
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
a fuir le personnel est très désagréable ......

10/10 Fremragende

Robert

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
An excellent hotel overall with very little to criticize

10/10 Fremragende

Per

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i november 2022

8/10 Udmærket

Claude

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i november 2022

10/10 Fremragende

Dr. Adrienne Dione

Overnattede 3 nætter i oktober 2022

8/10 Udmærket

Seppo, Hollola

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ok
Overnattede 9 nætter i oktober 2022

8/10 Udmærket

Regula and Urs

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i september 2022

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
7 day stay
Excellent hotel. Service very good. Will stay there again.
Overnattede 7 nætter i september 2022

8/10 Udmærket

Tonderai

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great first trip to Tenerife staying at the Riu Palace Tenerife
Overnattede 7 nætter i august 2022

10/10 Fremragende

Hanna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2022

10/10 Fremragende

LAURENT

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Très beau sejour a l hotel RIU palace. Superbe etablissement, les chambres sont tres bien et fideles aux descriptifs et photos. L exterieur est un tres bien entretenu et tres agreable. Bravo aux equipes de l hotel.
Overnattede 14 nætter i juli 2022

10/10 Fremragende

VIKTORIYA, MANALAPAN

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Food service staff
Overnattede 7 nætter i juli 2022

8/10 Udmærket

paulo sergio

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The location was amazing as well the view Lack of entertainment Service to far for 5 star hotel Employee they are like robots no engagement with client Food was amazing Just 3 restaurants No music at the pools Rooms the cleaning was rushing No details on the room Mattress is to hard Over all was nice
Overnattede 7 nætter i juni 2022

10/10 Fremragende

Fabienne

Rejste i en gruppe
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Magnifique séjour dans cet hôtel C est je top Personnel,chambre et nourriture Parfait
Overnattede 3 nætter i juni 2022

10/10 Fremragende

Eveline

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wir kommen gerne wieder
Wir haben uns sehr willkommen und wohl gefühlt. Das Personal war äusserst freundlich, das Zimmer modern und geräumig und die gesamte Anlage sehr gepflegt und sauber.
Overnattede 2 nætter i maj 2022

10/10 Fremragende

Maria

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Struttura molto bella, personale molto gentile, ottima la qualità e la varietà del cibo, unico piccolo inconveniente, la camera molto bella ma poco isolata si sentiva tutto quello che succedeva nel corridoio
Overnattede 7 nætter i april 2022

10/10 Fremragende

Mrs Sarah

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing hotel with super grounds. Infinity adult pool overlooking beach was wonderful. Staff were extremely friendly. Would definitely return.
Overnattede 3 nætter i april 2022

10/10 Fremragende

Clemens

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i april 2022

10/10 Fremragende

Peter

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great holiday at this hotel. Only issue is with sun beds being reserved by guests
Overnattede 10 nætter i marts 2022

10/10 Fremragende

Daniel

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfect Holiday Hotel
Perfect Hotel for a relaxing holiday. Immaculately clean, fantastic food with very friendly and excellent service.
Overnattede 3 nætter i april 2022

10/10 Fremragende

Ian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 21 nætter i februar 2022

10/10 Fremragende

Jennifer

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing place to stay
We honestly couldn’t fault this hotel from beginning to end our stay was amazing. The staff are happy to work for their management and it shows in their attitude towards the guest. Nothing was to much for them. The room service was amazing the option to have fresh towels daily and a turn down service on the evening. Food was delicious with lots of areas to choose to sit. The view from general sitting areas was stunning. It was my husband’s birthday during the stay and we received a complimentary bottle of cava in the room which was a lovely surprise. The only negative was the charge for the safe in the room of €36 we declined but never felt our belongings were unsafe… could not understand this price. We never left the hotel for our 6 day stay we booked half board and the bar and lunch time food was reasonable priced also. It was also a perfect location to take pics of my home sewn wardrobe. The setting was stunning. Perfect winter getaway. Thank you
Overnattede 6 nætter i februar 2022

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice stay
Really nice facilities and great location
Overnattede 5 nætter i januar 2022

10/10 Fremragende

Irene

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastic staff
This is an excellent hotel in a great position leading out onto the coastal walkway. The staff were fantastic. I can’t fault it in any way.
Overnattede 9 nætter i januar 2022

10/10 Fremragende

Sigrid

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super Urlaub
Hotel ist sehr empfehlenswert.
Overnattede 9 nætter i november 2021

10/10 Fremragende

Gérard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Très bon séjour
Séjour d'une semaine dans une grosse structure typique de Costa Adeje.5 étoiles locales. Bel hôtel idéalement situé ,très propre ,personnel adorable. .Chambre confortable avec vue mer latérale .Belle plage de sable noire en accès quasi direct .Plusieurs piscines chauffées , beau et grand jardin. Agréable et longue promenade en bord de mer accessible . Formule PDJ et repas du soir en buffets variés ,bons ,même si répétitifs. Location voiture sur place. Très peu de français,anglais et allemands majoritaires. Nous recommandons.
Overnattede 7 nætter i november 2021

10/10 Fremragende

Claudia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ein Traum direkt am Strand
Das Hotel ist ein Traum und man wird verwöhnt. Für alle, die sich vom Alltagsstress erholen und sich etwas Gutes tun möchten! Die Zimmer sind sehr geräumig und komfortabel. Die Anlage mit 3 verschiedenen Pools und direktem Zugang zum Strand ist zauberhaft. Das Essen ist köstlich, das reichhaltige Buffet ändert täglich und es hat für alle etwas Feines dabei. Wer sich hier beklagen will, tut dues auf allerhöchstem Niveau. Sehr empfehlenswert
Overnattede 2 nætter i november 2021

10/10 Fremragende

Sean

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Will be back stunning hotel
Gorgeous hotel. Friendly staff. Spacious room! Great location.
Overnattede 2 nætter i oktober 2021

10/10 Fremragende

CHRISTINE

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i oktober 2021

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overall the stay was very good. Buffet food was good and plenty of choice. Sun beds around the pool area could do with a good clean as could the paving. People had started putting towels out around 6am.
Overnattede 13 nætter i september 2021

8/10 Udmærket

Leila, RICHMOND HILL

Rejste med familie
Synes godt om: Service og personale
Location was good Good quality very low - we have half-board plan Tried breakfast twice and dinner first night (for 4 night stay)
Overnattede 4 nætter i september 2021

8/10 Udmærket

Denys

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Твёрдая 5ка
Приятный и красивый отель. Полноценные 5 звёзд. Территория пальмовая роща. Три бассейна, один из них infinity pool для взрослых. Терраса для завтраков и ужинов великолепна. Хороший буфет на завтрак и ужин. Из недостатков : подогрев бассейнов летом на низком уровне. В некоторых других отелях вода теплее. В номере нет чайника, кофеварки и бесплатной воды. Оборудование в спортзале далеко не новое, гантелей нет. Зимой обычно более ветрено, чем в других отелях, видимо из-за особенностей расположения.
Overnattede 2 nætter i juli 2021

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The location, proximity to the beach and other hotels/restauranta and stores.
Overnattede 6 nætter i juni 2021