When my family and i arrived at the property a little before 12 AM we were pleasant surprised by the girl at the front desk. she was very helpful, nice and attentive. When we got to the rooms, in spite the fact that we requested and were promised two rooms, one for 3 people and 1 for 2 people, we realized that there were only room for 2 people in each room. Being late we didn't complained nor tried to change the rooms. The rooms were somehow cleaned but still dirty and very unpleasant. The breakfast was good, the stuff was veery helpful, but overall, seeing the dining room, with broken tables and discolored chairs made ll the experience, just dissatisfactory! We understand that the hotel could not do too much about the location, but every where around was dirty and full of graffiti! Above all, the most disappointed thing was that it was advertised as having airport shuttle but there was none. We had to pay almost $400.00 back and forth for transportation! Very disappointed! And worst of it is that when i emailed the hotel asking about details of the airport shuttle, i got no answer! Even today, a week after i sent the email, I still received no answer! I will never recommend Ruth Daniel Residence!
