Thanks Lise :)

Dear Joel,Thank you for taking the time to provide your feedback. We regret to learn of your dissatisfaction with your recent stay. We have thoroughly reviewed your reservation and it appears that your original booking was for a dormitory (shared room). Subsequently, you opted to upgrade to a private room, which resulted in two separate charges on your bill.Should you wish to discuss this matter further or require any clarification, please feel free to reach out to us directly. Your satisfaction is important to us, and we are committed to addressing any concerns you may have. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Warm regards,

Dear Serge,Thank you so much for the wonderful review. It's so great to hear that you enjoyed your stay with us, we look forward to your next visit!Warm regards,

Hey James,Thanks for the excellent review. It's great to hear you had a good experience at our hostel. We look forward to hosting you again in the future.Best,

Dear Mario,Thanks for the kind words, we'll be sure to pass them onto the team!Warm regards,

Dear Margaret,We love you too!Best,Abraham

Dear Emma,Thank you for the great review! Glad to hear you liked our team :)We look forward to hosting you again soon.

Dear Mohamed,Thank you for writing. We are familiar with your case, and we're sorry you feel you have been wronged. We have different types of bookings - some are paid in advance, and others are only reserved and then need to be paid for on arrival at the hostel. Your booking was the second kind, and so you needed to pay for the reservation when you arrived, since you had not paid in advance.Warm regards,

Dear Ulla,Thanks so much! We're very glad to hear you enjoyed your time with us, and hope to see you again soon.Best,

Hi!We're sorry to hear you had some trouble during your stay, we would love to help if approached when things happen so we can help solve them.If you'd like assistance with anything following your stay, don't hesitate to reach out directly to us.Warm regards

Dear Olaf,Thanks for the great review! Glad you enjoyed your time with us, and hope to see you again soon.Warm regards,

Dear Stephanie,Thanks for your review. We're sorry about the shower curtain and hope you spoke to a staff member to have it immediately replaced. We hope your stay was otherwise a positive experience, and that you'll come again :)Warm regards

Dear Adam,Thanks so much for the excellent review, we're so glad to hear you had a good time staying with us! We hope to have you with us again soon,

Hey Michael,Thanks for the great review - we're very happy to hear you enjoyed your stay and found the staff helpful. We will be sure to pass your kind words on to Eliav!Warm regards

Dear Michael,Thanks for sharing! We're so glad you had a good stay with us and found the staff excellent and the hostel too.Warm regards

Dear Linda,Thanks for the kind review, we're very glad to hear you had a nice stay with us (twice), and that the upgrade was to your liking. Also very pleased you enjoyed our fresh breakfast and Jaffa tour - and of course especially glad to hear that the staff were helpful :)We'd love to have you again with us soon!

Dear Linda,Thank you for your positive feedback. We're glad to hear that our staff was very helpful during your stay. We take pride in providing excellent service and assisting guests with their needs. It's great to know that you enjoyed the tour to Jaffa and found our advice regarding sightseeing helpful. We're also pleased to hear that you found the rooms comfortable and that our staff ensured everything was okay. We strive to offer a fresh and varied breakfast to start your day on a positive note.Thank you for choosing to stay with us, and we hope to welcome you back in the future.Best regards,Abraham Team