Facilitet på overnatningsstedet
Tjek tilgængelighed

Anmeldelser af The Biltmore Hotel Tbilisi

5 out of 5
The Biltmore Hotel Tbilisi
29 Rustaveli Ave, Tbilisi, Tbilisi

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 106 af i alt 195 anmeldelser" "
Bedømmelse på 8 − Udmærket. 44 af i alt 195 anmeldelser" "
Bedømmelse på 6 − Okay. 22 af i alt 195 anmeldelser" "
Bedømmelse på 4 − Dårligt. 10 af i alt 195 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 13 af i alt 195 anmeldelser" "

8,6/10

Rengøring

8,4/10

Service og personale

8,6/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Mikhail

Rejste med familie
Old hotel
Overnattede 5 nætter i april 2024
Svar fra E-commerce Manager den 23. apr. 2024
Dear Mikhail, Thank you for choosing the Biltmore Tbilisi Hotel, we are sorry to hear that your experience was not satisfactory, and the facility was not to your liking, let us kindly inform you that renewal of the hotel has already began. We hope to see you stay with again!Best regards,

6/10 Okay

Francisco

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Cobro adicional
Llegamos a las 6:30 am nos pusieron a esperar y terminaron cobrándonos una noche más porq entrábamos antes del check in, cosa que nos nos pareció, solo nos hicieron un descuento de 20 dólares
Overnattede 1 nat i januar 2024
Svar fra E-commerce Manager den 27. feb. 2024
Dear Francisco, thank you for choosing the Biltmore Tbilisi Hotel, we would like to apologize for the inconvenience that you have experienced during your stay, let us kindly inform you that international check-in time for the hotels is 3PM, in case guests requires early check-in that would be additional fee. again we are very sorry for the inconvenience. We hope to see you stay with us again. Best regards!

10/10 Fremragende

Tamara

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Biltmore Hotel is a beautiful place to stay, the hotel staff is very friendly and helpful. It is in the center of the unique Tbilisi city on a very green street. We got sick with Covid 19 and the staff did everything possible to accommodate all our needs. They called doctors and delivered medication and food to our doors. I would highly recommend staying in this wonderful hotel.
Overnattede 6 nætter i august 2023
Svar fra E-commerce Manager den 14. dec. 2023
Dear Tamara, it's always a joy to hear from happy guests like yourself! Thank you for taking the time to leave us a glowing review of The Biltmore Tbilisi Hotel. Our team is committed to providing exceptional service and creating a welcoming atmosphere, so we're thrilled to know that you had a great experience. Your feedback motivates us to continue to strive for excellence, and we look forward to serving you again soon!Best Wishes,

10/10 Fremragende

JASSIM

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location
Overnattede 5 nætter i november 2023
Svar fra E-commerce Manager den 13. nov. 2023
Dear Jassim, thank you for choosing The Biltmore Tbilisi Hotel. We kindly appreciate you giving us a perfect score!Best Regards,

8/10 Udmærket

sirous

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 2 nætter i oktober 2023
Svar fra E-commerce Manager den 13. nov. 2023
Dear Sirous, thank you for choosing the Biltmore Tbilisi Hotel! Our whole team works very hard to keep our customer happy, but we can only do it thanks to amazing customers like you. We hope to serve you again soon.Best Regards,

10/10 Fremragende

sultan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
All was good
Overnattede 1 nat i september 2023
Svar fra E-commerce Manager den 13. nov. 2023
Dear Sultan, thank you for choosing The Biltmore Tbilisi Hotel and for kindly giving us a perfect score! Best Regards,

10/10 Fremragende

Shota

Overnattede 2 nætter i oktober 2023
Svar fra Best Regards, E-commerce Manager den 23. okt. 2023
Dear Shota, thank you for choosing The Biltmore Tbilisi Hotel. We kindly appreciate you giving us a perfect score!

2/10 Forfærdeligt

Ahmad

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i september 2023
Svar fra E-commerce Manager den 13. nov. 2023
Dear Ahmed, thank you for choosing the Biltmore Tbilisi Hotel. As we can see you stay with us was not up to standards, Let us kindly ask you to provide more detailed information regarding your stay so we were able to look into this matter. Best regards,

10/10 Fremragende

Svetlana

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent time
Overnattede 5 nætter i august 2023
Svar fra E-commerce Manager den 20. sep. 2023
Dear Svetlana, thank you for sharing your positive experience at The Biltmore Tbilisi Hotel! Your review means the world to us and we appreciate your kind words. We believe that outstanding service is the key to creating a memorable stay, and we're thrilled to hear that our team was able to deliver that for you. We hope to have the pleasure of hosting you again in the near future!Best Regards,

8/10 Udmærket

MARY

Rejste med partner
Synes ikke om: Service og personale
For the amount of money paid for Deluxe suite it was dirty , Toiled did not work ! Lots of dirty areas in room ! Not worth 300plus per night!
Overnattede 3 nætter i september 2023
Svar fra E-commerce Manager den 18. sep. 2023
Dear Mary, Thank you for choosing the Biltmore Tbilisi Hotel, our friendly staff is dedicated to make our customers stay memorable. We would like to apologize for the inconvenience that you have experienced during your stay regarding cleanliness, let us kindly inform you that relevant department has been notified. hope to see you with us again! Best regards,

10/10 Fremragende

Mindia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i august 2023
Svar fra E-commerce Manager den 14. aug. 2023
Dear Mindia, thank you so much for taking the time to leave us a positive review! We're thrilled to hear that you had a great experience at The Biltmore Tbilisi Hotel. Our team takes great p\ride in providing exceptional service to our guests, and we're glad that we were able to exceed your expectations. We appreciate your support and look forward to welcoming you back soon!

10/10 Fremragende

Dinesh

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This was a great hotel. Enjoyed the facilities. We had a few special requests and they accomodated them with no issues. Loved it. If i am in Tbilisi again, i am staying at this hotel.
Overnattede 2 nætter i juli 2023
Svar fra E-commerce Manager den 20. jul. 2023
Dear Dinesh, we're over the moon to receive your wonderful review of The Biltmore Tbilisi Hotel! It's always a pleasure to hear that our guests have enjoyed their stay with us. We strive to create a memorable and comfortable experience for every visitor, and your feedback lets us know we're on the right track. Thank you for choosing our hotel, and we can't wait to see you again soon!Best Regards,

8/10 Udmærket

Belal

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i juli 2023
Svar fra E-commerce Manager den 20. jul. 2023
Dear Belal, Thank you for choosing The Biltmore Tbilisi Hotel, and for rating us! Best Regards,

10/10 Fremragende

lera

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We like everything but prices
Overnattede 3 nætter i juli 2023
Svar fra E-commerce Manager den 20. jul. 2023
Dear Lera, thank you for sharing your positive experience at The Biltmore Tbilisi Hotel! Your review means the world to us and we appreciate your kind words. We hope to have the pleasure of hosting you again in the near future!Best Regards,

10/10 Fremragende

ABDULGHANI

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2023
Svar fra E-commerce Manager den 20. jul. 2023
Dear Abdulghani, thank you for choosing The Biltmore Tbilisi Hotel, and for graciously rating us with a perfect score! Best Regards,

10/10 Fremragende

Galina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i juni 2023
Svar fra E-commerce Manager den 28. jun. 2023
Dear Galina, thank you for choosing The Biltmore Tbilisi Hotel. We kindly appreciate you giving us a perfect score!Best Regards,

6/10 Okay

Laura

Rejste med partner
Synes ikke om: Service og personale
Concierge and the people standing in the lobby are not helpful or welcoming at all.
Overnattede 4 nætter i juni 2023
Svar fra E-commerce Manager den 20. jul. 2023
Dear Laura, thank you for choosing the Biltmore Tbilisi Hotel. We are sorry to hear that you have experienced inconvenience regarding the service, let us kindly inform you relevant department has been notified. Best regards,

2/10 Forfærdeligt

Yashika

Overnattede 1 nat i juni 2023
Svar fra E-commerce Manager den 28. jun. 2023
Dear Yashika, Thank you for choosing the Biltmore Tbilisi hotel, we are sorry to see that you have experiences inconvenience. Best Regards

8/10 Udmærket

Aziz

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i maj 2023
Svar fra Elene den 16. maj 2023
Dear Aziz, thank you for choosing The Biltmore Tbilisi Hotel!Best Regards,E-commerce manager.

10/10 Fremragende

Natalija

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i maj 2023
Svar fra E-commerce manager den 16. maj 2023
Dear Natalija, thank you for choosing The Biltmore Tbilisi Hotel and giving us a perfect score!Best Regards.

10/10 Fremragende

Gai

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2023
Svar fra E-commerce manager den 16. maj 2023
Dear Gai, thank you for choosing The Biltmore Tbilisi Hotel, and giving us a perfect score!Best regards.

6/10 Okay

Siamak

Overnattede 4 nætter i april 2023
Svar fra E-commerce manager den 16. maj 2023
Dear Siamak, Thank you for choosing The Biltmore Tbilisi Hotel, we can see that your score is not satisfactory, kindly ask you to provide more detailed information regarding your stay, so we have the ability to make our service excellent. Best Regards.

10/10 Fremragende

Alim

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent hotel. Great facilities and clean.
Overnattede 6 nætter i april 2023
Svar fra E-commerce Manager den 2. maj 2023
Dear Alim, we’re so happy to hear you had a great experience at The Biltmore Tbilisi Hotel. Your review made our day! Our whole team works very hard to keep our customer happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.Best Regards,E-commerce Manager

6/10 Okay

André

Overnattede 7 nætter i februar 2023

4/10 Dårligt

Arman

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Maybe its the country and the people but I just did not have a good time. Hotel is built for couples and not family.
Overnattede 8 nætter i januar 2023
Svar fra PR and Marketing Manager den 23. jan. 2023
Good evening, dear Arman, First of all, thank you very much for choosing The Biltmore Tbilisi Hotel and for sharing your feedback. Also, we are very sorry for the inconveniences you have experienced during your stay. We do hope, that you will visit us for your next trip in Tbilisi and your expectations will be met. Best wishes,

8/10 Udmærket

Alexander

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2022
Svar fra PR and Marketing Manager den 23. jan. 2023
Good evening, dear Alexander, Thank you for choosing The Biltmore Tbilisi Hotel and for sharing your feedback. Looking forward to hosting you again. Best wishes,

4/10 Dårligt

Gregory, Brighton

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Faciliteter
Synes ikke om: Service og personale
Very low level of service
Overnattede 3 nætter i december 2022

8/10 Udmærket

Bjarke

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2022

10/10 Fremragende

Eric

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 8 nætter i november 2022

10/10 Fremragende

saad

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Thanks to Ms.Anna and Khatoon for there nice recipients and help. The only thing is that they refused to let me use the mini bar refrigerator for personal use. Nice view and delicious food from room service arabic tv channels and big room.
Overnattede 8 nætter i oktober 2022

10/10 Fremragende

Abbasova

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bad service
Overnattede 2 nætter i oktober 2022

8/10 Udmærket

michelle

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
servise was so so
Overnattede 2 nætter i oktober 2022

2/10 Forfærdeligt

Michel

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Terrible mattress, staff doesn't speak English. Locking the refrigerator at night to conform to Sharia Law. Harassing us for breakfast money. Closing the pool early. Just q disappointment. STAY ELSEWHERE
Overnattede 2 nætter i juli 2022
Svar fra PR and Marketing Manager den 2. aug. 2022
Good evening, dear Michel, First of all, thank you very much for choosing The Biltmore Tbilisi Hotel and for sharing your feedback. Also, we are very sorry for the inconveniences you have experienced during your stay. We would like to inform you that leaving a deposit for extra charges (mini bar, room service, laundry etc.) is a usual practice for the hotels of our level. On the other hand, mini bars are closed. Also be noted, mini bars cannot be used as refrigerator, it is only for cooling beverages. The refrigerator is not considered in five star hotels as they are usually met in apartments or family guest houses. We assure you that all our line staff speak English. Your note regarding the mattress is already communicated with relevant department head and actions will be taken. We do hope, that you will visit us for your next trip in Tbilisi and your expectations will be met. Best wishes, PR and Marketing Manager

10/10 Fremragende

igor

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juli 2022
Svar fra PR and Marketing Manager den 2. aug. 2022
Good evening dear Igor, Your positive appraisal is much appreciated. Looking forward to hosting you again. Best wishes, PR and Marketing Manager

10/10 Fremragende

Cedrick, Houston

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The building, staff, restaurant, and everything else about your facility are all wonderful. By far the best hotel in Tbilisi! The building is one of the former Georgian Parliament buildings and is absolutely marvelous. The technology and all furnishings are all modern and refined.
Overnattede 2 nætter i juni 2022
Svar fra PR and Marketing Manager den 2. aug. 2022
Dear Cedrick, On behalf of The Biltmore Tbilisi Hotel, we would like to thank you for the positive feedback. We will always be more than glad to host you in our property. Be our guest of honor! Best wishes, PR and Marketing Manager

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Do not lodge here. They have a weird policies
I ordered for a food through the Bolt app and they didn’t allow the courier to bring the food up to me, I explained to them that I’m about to take my shower and if someone can bring the food to me, that would be fine. And Receiptionist had to tell me that it’s the hotel policy. A policy that only favor the hotel they mean, cause the guest didn’t order the food from them. You don’t expect a guest to pay that amount of money and you still won’t allow order to come up. This is the first time I’m facing this issue. I had to tell them to return the food back to the restaurant. I don’t expect anyone who doesn’t eat their local food to lodge in this hotel if you would be ordering food from outside. So sad for a 5 star hotel to places that policy.
Overnattede 3 nætter i maj 2022

8/10 Udmærket

Abdul Rasheed, Dubai

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent views from 25th floor.
Overnattede 1 nat i maj 2022
Svar fra PR and Marketing Manager den 16. maj 2022
Good evening, dear Abdul, Thanks for staying with us. We appreciate your feedback! Looking forward to hosting you again. Best wishes, PR and Marketing Manager

10/10 Fremragende

Vahid

Overnattede 9 nætter i april 2022

10/10 Fremragende

WALEED

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
افضل فندق في المنطقة
ممتازة كانت
Overnattede 5 nætter i februar 2022

10/10 Fremragende

Vahid

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 9 nætter i januar 2022

10/10 Fremragende

Pam

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff are extremely nice and helpful. Delicious breakfast. Beautiful glassed area full of light in which to enjoy breakfast. Convenient location.
Overnattede 4 nætter i januar 2022

10/10 Fremragende

Iqbal

Overnattede 3 nætter i januar 2022

10/10 Fremragende

abbas

Rejste med familie
Overnattede 4 nætter i januar 2022

10/10 Fremragende

Zeyad

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Best hotel
I will book agin and again in this hotel perfect
Overnattede 2 nætter i december 2021

10/10 Fremragende

Zeyad

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Best in the area
Amazing and perfect hotel in Tbilisi room size are very good, friendly staff also the toilets has cleaning hose.
Overnattede 1 nat i december 2021

10/10 Fremragende

Akaki

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel !
Stay was ok Very clean place The hotel also bear for me to stay much more i needed Very plesent people
Overnattede 2 nætter i december 2021

10/10 Fremragende

Erez

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice check in, beautiful spacious room with gorgeous view. Friendly staff, great spa.
Overnattede 2 nætter i december 2021

10/10 Fremragende

Keith

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful
Overnattede 1 nat i december 2021

6/10 Okay

Shahin

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The property is located in a very great place, it is very clean and staff were friendly. However, I was expecting a higher degree of hospitality from a 5 star hotel. I booked two separate room, one for my recently married friend and his wife and one for myself. I contacted the hotel to have a honeymoon package ready for my friends case, however, they returned to me when my friend and his wife were already checked in. Basically they basically ruined my surprise plan for my friend. In a five star hotel, we could not find a shoe polish, or cleaning rug, neither we could find a tooth paste nor a tooth brush. Aside from this, the rest of the things were good.
Overnattede 4 nætter i december 2021

10/10 Fremragende

Danna

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We chose The Biltmore primarily because they have a marvelous swimming pool; it did not disappoint! It is open for long hours and we often shared this huge pool with one other guest. But in addition, every member of their personnel was extremely helpful and often had very good English skills. Anna, at reception, managed to get our Green Passports on our phone; we had heard about them but did not realize they would be needed to get in to so many places. We ate breakfast in the Restaurant Sonnet and it offered a generous buffet; we did not include breakfast when we booked our room and we paid less for the same breakfast. We also ate two meals at Xeme, the spectacular restaurant on the 31st floor. The view of the city is amazing both day and night. The menu is quite limited but we found good choices: the grilled beef tenderloin (rare is not in their repertoire!) and the roast chicken were excellent. Prices were very reasonable. We live in Gori, Georgia, and will definitely return to The Biltmore when we want a few days of luxury. It was a delightfully three days.
Overnattede 2 nætter i december 2021