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Anmeldelser af Renaissance Suzhou Hotel

4.5 out of 5
Renaissance Suzhou Hotel
229 West Suzhou Ave, Suzhou Industrial Park, Suzhou, Jiangsu

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 108 af i alt 164 anmeldelser" "
Bedømmelse på 8 − Udmærket. 49 af i alt 164 anmeldelser" "
Bedømmelse på 6 − Okay. 4 af i alt 164 anmeldelser" "
Bedømmelse på 4 − Dårligt. 3 af i alt 164 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 0 af i alt 164 anmeldelser" "

9,4/10

Rengøring

9,4/10

Service og personale

9,4/10

Faciliteter

9,4/10

Overnatningsstedets tilstand og faciliteter

9,4/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Jan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel
Et dejligt hotel, kan dog ikke anbefale restauranten

8/10 Udmærket

Helen

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were very helpful, the rooms were clean and there's a supermarket opposite the hotel which was convenient as the food options nearby we're limited. The only problem with the room is that the air conditioner is not that good so at night the room was warmer than I would like.
Overnattede 3 nætter i april 2024
Svar fra Service Manager den 19. apr. 2024
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you!

10/10 Fremragende

Lei, New York

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Located in the center of new city area, new, modern and advanced facilities, considerate staffs, great experience during my stay.
Overnattede 1 nat i marts 2024
Svar fra Sherwin Ji | General Mananger den 1. apr. 2024
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards,

10/10 Fremragende

Werner

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great Place, Great Hotel, Service Excellent
Overnattede 2 nætter i marts 2024
Svar fra Sherwin Ji | General Mananger den 15. mar. 2024
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards,

10/10 Fremragende

John

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nicely located next to Suzhou Center Mall. Nice selection of restaurants around and comfortable beds!
Overnattede 1 nat i marts 2024
Svar fra Sherwin Ji | General Mananger den 12. mar. 2024
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards,

10/10 Fremragende

LEI

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
very good hotel
Nice staff, good location.
Overnattede 1 nat i december 2023
Svar fra Sherwin Ji | General Mananger den 15. mar. 2024
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards,

10/10 Fremragende

SE JUN

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023

10/10 Fremragende

KEN

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Sherwin Ji | General Manager den 29. nov. 2023
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us, it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards, Sherwin Ji General Manager

10/10 Fremragende

Victor

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Mi hotel de Suzhou
Mi hotel de referencia en Suzhou, no es la primera vez que lo reservo. Excelente, habitación amplia, buen gimnasio y piscina, muy buen desayuno y lo mejor la atención personalizada del staff. Mencionar a Jessica de recepción por su efectividad, profesionalidad y en inglés. Recomendable 100% ah! Saliendo tienes muchos servicios andando, restaurantes, cafetería.... Bonita ciudad.
Overnattede 6 nætter i oktober 2023
Svar fra Sherwin Ji | General Manager den 29. nov. 2023
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us, it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards, Sherwin Ji General Manager

10/10 Fremragende

Pang-Che

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great!
Overnattede 2 nætter i oktober 2023
Svar fra Sherwin Ji | General Manager den 29. nov. 2023
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us, it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards, Sherwin Ji General Manager

10/10 Fremragende

hyungmin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i oktober 2023
Svar fra Sherwin Ji | General Manager den 29. nov. 2023
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us, it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards, Sherwin Ji General Manager

8/10 Udmærket

CHIAHUI

Overnattede 1 nat i september 2023

10/10 Fremragende

Lingzhao

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very impressive with Ms.Mao’s service, I will visit it again. Thank you so much!
Overnattede 1 nat i august 2023
Svar fra 季方浩丨总经理 den 21. aug. 2023
亲爱的贵宾，非常感谢您花费宝贵的时间留下对我们的点评。您带着期望来，我们也希望您能满意地离开，每次的苏州之旅，苏州尼盛万丽酒店都在这里等您，见证您每次的喜悦与发现，期待您的下次入住！谢谢！

10/10 Fremragende

DAE HEE

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
편안한 숙소와 훌륭한 조식 부페
중앙공원역에 가까워 쑤저우 시내 이동하기 아주 편리했습니다. 방도 넓고 깨끗하고 쾌적했습니다. 아침 조식도 종류가 다양하고 특히 직원들이 아주 친절했습니다. 나중에 기회가 된다면 다시 오고 싶습니다.
Overnattede 2 nætter i juli 2023
Svar fra Sherwin Ji | General Manager den 7. aug. 2023
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us, it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards.

10/10 Fremragende

Peijun

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juni 2023
Svar fra 季方浩丨总经理 den 3. jul. 2023
世有伯乐，然后有千里马。感谢您对我们的肯定及喜爱，我们将会用尽自己的心思为客人服务，让客人的旅途充满新意！跟着万丽探索2500多年的“最是红尘中一二等富贵风流之地”，感受“不出城郭而获山林”之趣。期待您的下次入住！谢谢！

10/10 Fremragende

Li

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Nice breakfast selection
Overnattede 2 nætter i maj 2023
Svar fra 季方浩丨总经理 den 3. jul. 2023
尊敬的宾客，您好！感谢您给予的5分好评鼓励，我们会再接再厉，不断完善服务，为您的下次光临做好准备。很高兴得知您对酒店早餐的认可。为您提供口味多样，美味精致的餐饮服务，是我们的职责。也希望可以借由这一份丰富的自助早餐，开启您的活力一天。酒店位于园区及古城区的交界，正如苏绣技艺“双面三异绣”所呈现的:一面是苏州的古典温婉，另一面是现代时尚。跟随万丽探索这样一座沉润在烟雨朦胧和诗情画意的文化名城。期待您的下次入住！谢谢！

10/10 Fremragende

Inkun

Overnattede 4 nætter i maj 2023
Svar fra 季方浩丨总经理 den 3. jul. 2023
世有伯乐，然后有千里马。感谢您对我们的肯定及喜爱，我们将会用尽自己的心思为客人服务，让客人的旅途充满新意！跟着万丽探索2500多年的“最是红尘中一二等富贵风流之地”，感受“不出城郭而获山林”之趣。期待您的下次入住！谢谢！

10/10 Fremragende

shuxing

Overnattede 1 nat i maj 2023
Svar fra 季方浩丨总经理 den 3. jul. 2023
世有伯乐，然后有千里马。感谢您对我们的肯定及喜爱，我们将会用尽自己的心思为客人服务，让客人的旅途充满新意！跟着万丽探索2500多年的“最是红尘中一二等富贵风流之地”，感受“不出城郭而获山林”之趣。期待您的下次入住！谢谢！

6/10 Okay

Johnny

Synes godt om: Service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Great stay, bad plumbing.
Everything was great in the beginning, we were upgraded and really appreciated that. However on the second night, we went out to dinner and came back to a flooded bathroom that was leaking. It took a while for someone to come and figure things out, and we were told they could not fix it in short time so we had to pack our bags and go to a different room. That was quite annoying, but other than that, the hotel staff were nice and the hotel has got a good gym.
Overnattede 2 nætter i maj 2023
Svar fra Sherwin Ji丨General Manager den 11. maj 2023
Dear Ian, Thank you so much for taking the time to share with Us your valuable feedback from your recent stay. First, we are most concerned to learn that you have been unwell during the stays. Please accept our sincere apology for the unhappy experience. With regards to your issues, we have shared your feedback with the hotel management team and arranged a series of training for our associate again. We will do our utmost to avoid this happen on your future visit to our hotel. Once again, we really appreciate your feedback as it helps us to continue improve our products and services. We look forward to welcoming you back to Suzhou in the future and service to you again. Best Regard

10/10 Fremragende

WEN-CHENG

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
所有人员都很親切负责
Overnattede 6 nætter i april 2023
Svar fra 季方浩丨总经理 den 11. maj 2023
亲爱的万丽贵宾，您好！感谢您的对我们服务的认可，感谢您对我们的支持，酒店也将一如既往为旅行者提供优质入住体验。您的每次鼓励都将促使我们更好的为您服务。祝您旅行愉快。苏州尼盛万丽酒店随时欢迎您的再次到来！谢谢！

10/10 Fremragende

JAEYUN

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i april 2023
Svar fra 季方浩丨总经理 den 11. maj 2023
亲爱的万丽贵宾，您好！感谢您的对我们服务的认可，感谢您对我们的支持，酒店也将一如既往为旅行者提供优质入住体验。您的每次鼓励都将促使我们更好的为您服务。祝您旅行愉快。苏州尼盛万丽酒店随时欢迎您的再次到来！谢谢！

10/10 Fremragende

tahsuan

Overnattede 1 nat i december 2022

10/10 Fremragende

BYUNG CHUL

Overnattede 1 nat i december 2022

8/10 Udmærket

Rosalyn

Overnattede 1 nat i juni 2022

10/10 Fremragende

JONGMIN

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
All staffs are so friendly. Nice memory in Suzhou.
Overnattede 2 nætter i oktober 2021
Svar fra Sherwin Ji | General Mananger den 13. okt. 2021
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you!

10/10 Fremragende

RYU

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
立地もよく非常に便利でした。夜は静か。
Overnattede 2 nætter i juli 2021
Svar fra 季方浩丨总经理 den 4. aug. 2021
尊敬するお客様、 この度はご宿泊いただきまして、誠にありがとうございます。ホテルにご承認ありがとうございます。お客様のまたのお越しを、スタッフ一同心よりお待ち申し上げております。

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i maj 2021
Svar fra 季方浩丨总经理 den 7. jul. 2021
亲爱的万丽贵宾，非常感谢您花费宝贵的时间留下对我们的点评。您带着期望来，我们也希望您能满意地离开，每次的苏州之旅，苏州尼盛万丽酒店都在这里等您，见证您每次的喜悦与发现，期待您的下次入住！谢谢！

8/10 Udmærket

ZICHAO

Overnattede 1 nat i april 2021
Svar fra 季方浩丨总经理 den 7. jul. 2021
亲爱的万丽贵宾，非常感谢您花费宝贵的时间留下对我们的点评。您带着期望来，我们也希望您能满意地离开，每次的苏州之旅，苏州尼盛万丽酒店都在这里等您，见证您每次的喜悦与发现，期待您的下次入住！谢谢！

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
春節で2泊プライベートで利用させていただきました。フロントの女性、ドアレディとも非常に親切、丁寧な対応が日本並みに素晴らしい。是非また利用しますし知人、友人にも紹介します。いい年になりそうです。
Overnattede 2 nætter i februar 2021
Svar fra Sherwin Ji丨 General Manager den 25. feb. 2021
尊敬するお客様、 この度はご宿泊いただきまして、誠にありがとうございます。ホテルにご承認ありがとうございます。お客様のまたのお越しを、スタッフ一同心よりお待ち申し上げております。

10/10 Fremragende

Jiapeng

Overnattede 1 nat i december 2020
Svar fra 季方浩丨总经理 den 7. jul. 2021
亲爱的万丽贵宾，非常感谢您花费宝贵的时间留下对我们的点评。您带着期望来，我们也希望您能满意地离开，每次的苏州之旅，苏州尼盛万丽酒店都在这里等您，见证您每次的喜悦与发现，期待您的下次入住！谢谢！

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2020
Svar fra 季方浩丨总经理 den 7. jul. 2021
亲爱的万丽贵宾，非常感谢您花费宝贵的时间留下对我们的点评。您带着期望来，我们也希望您能满意地离开，每次的苏州之旅，苏州尼盛万丽酒店都在这里等您，见证您每次的喜悦与发现，期待您的下次入住！谢谢！

8/10 Udmærket

YAN NAM

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2020
Svar fra 季方浩丨总经理 den 7. jul. 2021
亲爱的万丽贵宾，您好！感谢您的好评，希望您旅行愉快。苏州尼盛万丽酒店随时欢迎您的再次到来！谢谢！

10/10 Fremragende

Verificeret rejsende

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
定宿。日本語が話せるスタッフも加わり、全く支障なし。
Overnattede 3 nætter i januar 2020
Svar fra Sherwin Ji丨 General Manager den 11. feb. 2020
尊敬するお客様、 この度はご宿泊いただきまして、誠にありがとうございます。ホテルにご承認ありがとうございます。お客様のまたのお越しを、スタッフ一同心よりお待ち申し上げております

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2019
Svar fra 季方浩丨总经理 den 18. jan. 2020
亲爱的万丽贵宾， 感谢您花费宝贵的时间留下对酒店的评价。为您提供温馨愉悦的入住体验，是每一位万丽大使的追求，期待可以在不久的将来迎来您的再次光临，谢谢！

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
地點差了點，但萬麗各方面都是我喜歡的
Overnattede 2 nætter i december 2019
Svar fra 季方浩丨總經理 den 11. feb. 2020
親愛的萬麗貴賓， 感謝您一如既往的選擇蘇州尼盛萬麗酒店。您的每一次入住及認可，對於我們來說都是莫大的榮幸。期待在不久的將來迎來您的再次光臨，謝謝！

4/10 Dårligt

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Service og personale
连一张发票都开不对，酒店还能干什么？
前台开票人员极其不负责任
Overnattede 3 nætter i november 2019
Svar fra 季方浩丨总经理 den 2. dec. 2019
亲爱的万丽贵宾， 很抱歉这次的入住体验未能达到您的预期，您反馈的问题已引起管理层的重视，我们将转达给相关部门进行整改，并加强员工有关发票开具操作的培训，期待可以用更高品质的服务迎来你的再次光临，谢谢！

8/10 Udmærket

jack

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i november 2019
Svar fra 季方浩丨总经理 den 1. dec. 2019
亲爱的客人，感谢您花费宝贵的时间留下对我们的认可。您带着期望来我们也希望您满意的离开。酒店地处园区及姑苏区的交界，无论您是探寻苏式古韵还是感受摩登新苏州，这里都将会是您完美的落脚点。我们期待您的下次入住，谢谢！

8/10 Udmærket

Fat Chuk

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2019
Svar fra 季方浩丨总经理 den 29. nov. 2019
亲爱的客人，感谢您花费宝贵的时间留下对我们的认可。您带着期望来我们也希望您满意的离开。酒店地处园区及姑苏区的交界，无论您是探寻苏式古韵还是感受摩登新苏州，这里都将会是您完美的落脚点。我们期待您的下次入住，谢谢！

8/10 Udmærket

Philippe

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
deux jours à Suzhou pour business
pratiquement personne ne parle anglais dans l’hôtel ; même à l'accueil ce fut laborieux pour communiquer
Overnattede 2 nætter i oktober 2019
Svar fra Sherwin Ji| General manager den 21. nov. 2019
Dear Philippe, Thank you so much for taking the time to share with Us your valuable feedback from your recent stay. First, we are most concerned to learn that you have been unwell during the stays. Please accept our sincere apology for the unhappy experience. With regards to your issue, we have shared your feedback with the hotel management team and arranged a series of training for our associate again. We will do our utmost to avoid this happen on your future visit to our hotel. Once again, we really appreciate your feedback as it helps us to continue improve our products and services. We look forward to welcoming you back to Suzhou in the future and service to you again. Best Regards

10/10 Fremragende

WEI

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2019
Svar fra 季方浩丨总经理 den 29. nov. 2019
亲爱的客人，感谢您花费宝贵的时间留下对我们的认可。您带着期望来我们也希望您满意的离开。酒店地处园区及姑苏区的交界，无论您是探寻苏式古韵还是感受摩登新苏州，这里都将会是您完美的落脚点。我们期待您的下次入住，谢谢！

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2019
Svar fra Sherwin Ji | General Mananger den 4. nov. 2019
Dear Guest , Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards

8/10 Udmærket

Jonathan

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Reasonable accommodation.
The hotel is nice. It seemed like a standard business hotel.
Overnattede 1 nat i oktober 2019
Svar fra Sherwin Ji | General Mananger den 4. nov. 2019
Dear Guest , Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards

8/10 Udmærket

Jia Rong

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
基本上不错，但是将近一千一晚不含早餐，加上地理位置等性价比一般
Overnattede 1 nat i oktober 2019
Svar fra 季方浩丨总经理 den 4. nov. 2019
亲爱的Jia Rong， 感谢您花费宝贵的时间留下对酒店评价，酒店位于古城区和园区的交界，无论是探寻苏式古韵还是感受摩登新苏州，美景都仅在一步之遥，期待您的再次光临，谢谢！

10/10 Fremragende

Lim

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Breakfast choices are great ! Selection of pillow is excellent ! Staff service is professional and warm !
Overnattede 3 nætter i oktober 2019
Svar fra CICI CHEN den 28. okt. 2019
Dear Lim , Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards,

4/10 Dårligt

Ian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
First world crimes
Super room, very well kept, but some serious crimes against 1st world travellers. The towels at the pool were acrylic and not only were the two loaves of breakfast bread stale, but they were back the next morning. Ditto, crisps in the Club Lounge were bendy - they must have come out and then been put back a lot of times. Is that what Marriott means? In China we've loved the Hyatts and the Shangri-la's we've stayed in this trip. The Suzhou Renaissance stands out as unacceptable. In places like China, you crave occasional western items like bread and crisps - so they must be right.
Overnattede 2 nætter i oktober 2019
Svar fra Sherwin Ji| General manager den 1. nov. 2019
Dear Ian, Thank you so much for taking the time to share with Us your valuable feedback from your recent stay. First, we are most concerned to learn that you have been unwell during the stays. Please accept our sincere apology for the unhappy experience. With regards to your issues, we have shared your feedback with the hotel management team and arranged a series of training for our associate again. We will do our utmost to avoid this happen on your future visit to our hotel. Once again, we really appreciate your feedback as it helps us to continue improve our products and services. We look forward to welcoming you back to Suzhou in the future and service to you again. Best Regards

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2019
Svar fra Wendy Wang den 16. okt. 2019
非常感谢您的点评，酒店地理位置优越，地处园区和市区的交界，无论您是探寻苏式古韵还是摩登新苏州，这里都可以成为您的落脚点。我们期待您的再次入住。

10/10 Fremragende

ManuelCoutinho, Toronto, Canada

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean, friendly staff. Selection of breakfast was very good too.
Overnattede 2 nætter i september 2019
Svar fra Cici Chen den 8. okt. 2019
Dear ManuelCoutinho, Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards,

10/10 Fremragende

Oi Lan Ellen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i september 2019
Svar fra wendy wang den 8. okt. 2019
Dear Ellen , Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards,

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was excellent it would have better if staff speak better english but everything was excellent
Overnattede 8 nætter i september 2019
Svar fra Cici Chen den 8. okt. 2019
Dear Anonymous, Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards,

10/10 Fremragende

JAE JUNG

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
SUZHOU HOTEL
직원들이 친절해서 좋았습니다 조식도 종류가 많아서 잘 먹을수 있었습니다
Overnattede 1 nat i september 2019
Svar fra CICI CHEN den 2. okt. 2019
안녕하십니까 고객님, 소주르네상스호텔과 함께해 주셔서 감사드립니다. 숙박에 만족하신것 같아 저희도 기쁩니다. 다음 기회에 다시 또 반갑게 인사드리겠습니다. 감사합니다.