Would give 0 stars if able, although location is good. After a less than, friendly check-in at the rental agency, we went to the 'gold level' rental to find it very worn & tired! First thing noted was how dark the unit is followed by a floor lamp with no shade, multiple stains on the carpeting, peeling paint, water damaged walls, etc..
Upon contacting the rental agency, (with a '24 hr 'emergency service') we were told by the receptionist, 'we are closing in 15 mins!'. We were then connected to a manager, who after we shared the conditions of the unit, she stated 'we do suggest to the owners that they do a deep cleaning between seasons, possibly that hasn't been done'! We were then offered alternative 'comparable' rentals. One larger more expensive the other an older unit, both on the other side of town. After requesting several times for someone from the agency to please visit the unit to acknowledge the state of the unit we were told there was 'no one available! There was someone who could bring a lamp shade, but no one to view the unit! When we requested to cancel our reservation and receive a full refund, not only were we told was not possible we were also told 'you won't find a hotel room for this price'! We were connected to a 3rd person, who only reiterated what we had been told, we then questioned if we need to contact the local police department to have someone see the unit. At which time we were allowed to cx our reservation for a full refund.