Hoteller nær Sugarloaf Mountain

"Internet og motionsrum var fint"

"De glemte at gøre rent, men da vi bad om nye håndklæder, som kom de med det samme og lavede en hurtig rengøring. Men ellers var de meget serviceorienteret og hjalp med alt de kunne. Opbevarede kufferter efter check ud, og ringede efter en taxa til os."

"Perfect belliggende I gåafstand fra alt. Lækkert hotel med gode nye værelser. Gode senge, og helt stille om natten selv med åbent vindue. Super morgenmad, og alle medarbejdere vare søde og hjælpsomme. Vi glæder os til at komme tilbage."

"God lokation, rent og venligt personale "

"Det er et fint hotel men det var ikke tydeligt når man bookede enværelsesrummet at det ville være i kælderen. Der var kun et meget meget lille vindue og da der heller ikke var AC, var der forfærdelig varmt midt om sommeren. Ikke pengene værd, hvilket er ærgerligt for det er ellers et fint hotel. "

"As numerous costumers before us, we found the hotel to be lovely… however outdated. A grand old dame in need of an upgrade. Mostly when it comes to the rooms, especially the bathroom. The old house is beautiful and the garden is breathtaking, I can see why so many plan their weddings at the hotel. However, upon arriving, there was no warmth. The front desk staff seemed not interested in doing their job, everything felt like a bother. The bright light was the Orangerie Bar and the atmosphere and food there - though we did have to hear from the staff how terribly busy the staff were as soon as we walked in and asked for a table. And st Hellen has such beautiful history, however no introduction or anything to it. We found the library on our last day, by accident, hidden in the dark. Such a shame. All in all.. picturesque surroundings with a beautiful main house, a need of an upgrade - if the price is to remain so, and a front desk staff in need of a refresher course in hospitality. "

"Hospitality is not a valued virtue at the Dean. We specifically booked it as parking was accessible, only it was not by the hotel. We paid for the parking, as we were not told it was deductable A folder happily tells you that umbrellas are in the reception as you would expect in a four star hotel, but they are not. None of these issues would be issues if they were explained properly, or even tried solved by the staff, as an act of hospitality."