The photos of room when booking looked bright & airy with views to the lake. Our room was dark, dreary & outdated. I asked if they had any rooms with water views & was willing to pay for it, but they were sold out. I tried calling the hotel before our stay several times, but no one picked up. I accidentally booked two rooms on Hotels.com because it said my room wasn’t reserved thru the app, the hotel charged me for two rooms I never feel good about leaving a bad review.
Location was ideal, perfect! Close to restaurants & plaza area & shopping, easy walking to lake was right there & private garden & estate was within walking distance. Walking the promenade along the lake was easy from hotel & beautiful. Lago Maggiore was amazing!! Hotel, not so much. I wonder if we had had a lake view as I had hoped & the room was filled with natural light like the photos, I may have had a different experience.
