Hoteller med pool i Stone

"I personally expressed deep dissatisfaction with my recent booking. After a canceled flight and lost luggage, I arrived exhausted at the hotel, only to be met by a cold and shockingly unprofessional front desk staff member. Apple Pay wasn’t accepted—unexpected, but manageable. I was then asked to pay a £50 deposit, with no receipt provided. As my employer strictly requires receipts, I politely questioned this. When I suggested that perhaps I should cancel the booking, the receptionist abruptly snapped: “THAT’S OK! Take your stuff and never come back!” I initially walked out in shock, but returned after 30 seconds to ask if this was really necessary—she repeated the demand I leave. I was treated with zero empathy, and the hostility from this staff member was deeply unsettling. With few options left that evening, I had to book into the Hyatt at a much higher price. It’s been a week with no refund or contact. I understand policies vary, but no guest—especially one already in distress—should be treated with such cruelty and dismissal. This was not just poor service—it was a total collapse of professional and human decency. I felt humiliated, abandoned, and frankly shocked that a Hotels.com partner would allow such behavior. I expect a full investigation, accountability, and fair compensation for one of the most degrading travel experiences I’ve ever endured. Please let me know if I can provide any further details. "