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Anmeldelser af DoubleTree by Hilton Stoke on Trent

4 out of 5
DoubleTree by Hilton Stoke on Trent
Etruria Hall Festival Way, Stoke-on-Trent, England

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 481 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 324 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 109 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 51 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 35 af i alt 1000 anmeldelser" "

8,8/10

Rengøring

8,6/10

Service og personale

8,4/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Ivan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i september 2023
Svar fra S.Healey (GRM) den 8. okt. 2023
Thank you for the 10/10 review! If you do happen to be in the local area of Stoke on Trent in the future then we do hope you continue to pick as your number one Hotel of choice for the Area. Thank you again for your review and for your continued loyalty towards the Hilton brand, we look forwards to your next visit, see you again soon!

10/10 Fremragende

Karina

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2023
Svar fra S.Healey den 4. jul. 2023
Thank you for the amazing 10/10 review of our hotel. It is always pleasing to see such nice scoring like this and is a welcome sight. We do hope to see you again in the future for another future potential stay!Kind Regards,

8/10 Udmærket

Brian

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i november 2019

8/10 Udmærket

Serena

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i maj 2024
Svar fra Beth - Reception Manager den 24. maj 2024
Thank you for your valued feedback, I'm delighted you and your family enjoyed your time with us .I do hope we have the pleasure of welcoming you again soon.

10/10 Fremragende

Mee

Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great Customer Service At Check In From Jasper such a lovely guy and very helpful made us feel very welcome. Also the COOKIES were amazing.. thank youuu xx
Overnattede 1 nat i maj 2024
Svar fra Beth - Reception Manager den 16. maj 2024
Many thanks for your review - we hope to welcome you back again soon.

4/10 Dårligt

Mark

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
No air conditioning which made the room to hot very poor of a doubletree not to have air conditioning and they never advised me that they didn’t
Overnattede 1 nat i maj 2024
Svar fra Beth - Reception Manager den 16. maj 2024
Many thanks for your review.It has been very hot.. summer has arrived!It is unfortunate we don't have a/c and we don't advertise that it is a facility that we offer.We try to make the rooms cool by providing fans and opening windows.

10/10 Fremragende

James

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything the hotel was just amazing
Overnattede 1 nat i maj 2024
Svar fra Beth - Reception Manager den 16. maj 2024
Many thanks for your review - we hope to welcome you back again soon.

10/10 Fremragende

amino

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Overnattede 2 nætter i april 2024
Svar fra Beth - Reception Manager den 16. maj 2024
Many thanks for your review - we hope to welcome you back again soon.

8/10 Udmærket

Diane

Rejste med familie
N
Overnattede 1 nat i april 2024
Svar fra Beth - Reception Manager den 17. apr. 2024
Hello,Many thanks for taking the time to share your feedbac

8/10 Udmærket

Deniece

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very comfy and friendly
Overnattede 2 nætter i april 2024
Svar fra Beth - Reception Manager den 14. apr. 2024
Hello,Thank you for sharing your feedback.

10/10 Fremragende

Carolyn

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is set in a good location and is fabulous. The staff are super friendly and helpful. Room was clean and comfortable.
Overnattede 1 nat i april 2024
Svar fra Beth - Reception Manager den 14. apr. 2024
Hello,Thank you for sharing your feedback.

10/10 Fremragende

Nathan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Property was perfect fo What we needed. Gym kit a bit dated
Overnattede 1 nat i april 2024
Svar fra Beth - Reception Manager den 4. apr. 2024
Hello, Many thanks for taking the time to share your feedback.I hope to welcome you back again soon! Kind Regards DT Stoke Team

8/10 Udmærket

Melwin Jose

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Customer service was bad especially at the restaurants. They were struggling to manage the guest
Overnattede 1 nat i marts 2024
Svar fra Beth - Reception Manager den 4. apr. 2024
Hello, Many thanks for taking the time to share your feedback.I hope to welcome you back again soon! Kind Regards DT Stoke Team

6/10 Okay

George

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Hotel is nice however, no one told us you need to book facilities such as the swimming pool before you can use it. The only reason we booked this hotel was because it had a pool and we couldn’t make use of it as it was fully booked, wouldn’t take much to advise pre-booking before your stay. Parking isn’t complimentary - cost us £5, not a lot but not the point, and signs still say it is complimentary! Currently have another pending charge on card but hopefully it’s just a pre-authorisation that will disappear. We understand they were busy but overall disappointing and wouldn’t stay again
Overnattede 1 nat i marts 2024
Svar fra Beth - Reception Manager den 31. mar. 2024
Hello,Thank you for taking the time to send us your feedback.I have checked your booking and can see that you were contacted via expedia on the 4th March advising you to pre -book the pool and that a 5.00 parking charge was to be paid on arrival. The parking is also stated on the expedia website. I apologise if you didn't see this email.Kind Regards

10/10 Fremragende

Jennifer

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent hotel and staff. Perfect location
Overnattede 1 nat i marts 2024
Svar fra Beth - Reception Manager den 24. mar. 2024
Hello,Thank you for taking the time to share your feedback. We hope to see you again soon

8/10 Udmærket

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Beth - Reception Manager den 26. mar. 2024
Hello,Many thanks for taking the time to leave your feedback.We hope to welcome you again soon

2/10 Forfærdeligt

Amy

Overnattede 1 nat i marts 2024
Svar fra Beth - Reception Manager den 14. apr. 2024
Hello,Thank you for sharing your feedback.

10/10 Fremragende

Martin, Berkhamsted

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great property
Overnattede 1 nat i februar 2024
Svar fra Beth - Reception Manager den 2. mar. 2024
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

6/10 Okay

Zac

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Fine
Broken blind was being fixed when we arrived, much to the confusion of the guy fixing it at the time. Had to go to the bar and wait for it to be fixed which was not a problem. When we then used the blind, it broke. Meaning it was stuck open for the stay. Towel rail was broken too, pillows flat, etc. no air con, despite unit on the wall. “They don’t have Air con at the Hilton, but there is a fan in the cupboard”. Service was lovely, lady behind the counter was lovely, everything looked nice and was clean enough.
Overnattede 1 nat i februar 2024
Svar fra Beth - Reception Manager den 2. mar. 2024
Hello,Many thanks for taking the time to leave your feedback and I apologise for the issues. On a positive note i am pleased to see you enjoyed the service.I hope to welcome you back again soon.

4/10 Dårligt

Armonda

Overnattede 2 nætter i februar 2024
Svar fra Beth - Reception Manager den 2. mar. 2024
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

10/10 Fremragende

Catharine

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely staff, big rooms, pool nice perk!
A lovely pool! So warm! Quick food, big portions! Nice local ale beer in bar. And the staff were very sweet with our 4 year old daughter! A little annoying you still pay £5 for overnight parking but atleast it’s not the full sum of £15! Breakfast was well stocked up and staff always greeted us throughout with smiles and attention!
Overnattede 1 nat i februar 2024
Svar fra Beth - Reception Manager den 2. mar. 2024
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

6/10 Okay

Kaitlin, liverpool

Synes godt om: Rengøring
Check in was very slow, only one member of staff on the desk checking in despite it being a saturday pm and multiple staff floating round. Service wasnt great at check in, noted that the guests checking in infront of me had everything explained to them including facilities, where to acess lifts and timing for the restaurant even asked did they want to book the restaurant that evening.Originally given a room on the first floor, then changed to the 3rd floor. Sadly this was not a "bonus". The room given was right next to the doors to the lift and sadly when the doors were opened they would bang loudly on the bedroom door. This was very disturbing and extremely annoying. The level of noise in the hotel was horrendous. Breakfast options were very limited, no dairy free options except for a very small amount of soya milk. No gluten free options advertised. Very limited quantities and very slow at clearing and replenishing. Sadly the car park is a nightmare especially if you need an accessible space. I picked the wrong weekend to travel as there was a large wedding. Guests took over the hotel carpark and not the event space carpark. Children were running wild and messing in the lifts. Both staff and wedding guests didnt seem to care. Services are very limited, spa needs to be booked well in advance and the hotel wellness facilities seemed to be full of day visitors which wasnt great. Unable to access refreshments before 11am if you have not booked breakfast.
Overnattede 2 nætter i februar 2024
Svar fra Beth - Reception Manager den 2. mar. 2024
Good afternoon,Oh goodness I am sorry that your stay fell short of our usual excellent service. you’re right we needed another receptionist on shift but unfortunately due to last minute sickness we were understaffed.I know my team member dealt with the pressure incredibly well considering. We do have gluten free options so I am sorry if these were not pointed out to you by a member of the team. Our car park has 310 spaces as well as an overflow car park at the left side of the property.Once again Kaitlin I do apologise but hopefully you will give us another chance in the future.

10/10 Fremragende

Harmeet

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Beth - Reception Manager den 2. mar. 2024
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

10/10 Fremragende

Gabriel

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice
It was a very good place to stay. Family loved it and will definitely use it again when I’m in stoke on Trent. The room service was fantastic
Overnattede 3 nætter i februar 2024
Svar fra Beth - Reception Manager den 2. mar. 2024
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

8/10 Udmærket

Joas

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Honest Review
Comfy stay and excellent service. As a 4-star hotel, I was expecting the bathrooms to have some Bathroom Accessories like Shower Caps, Cotton Swabs, Cotton Pads, disposable cups, etc. For dinner, I ordered two fish and chips as the waiter said they were of a decent size, but they weren't. The fish was just half-sized, which was very disappointing. Breakfast was good but lacked items that a 4-star hotel normally has, like smoked salmon, cream cheese, non-dairy yogurts, cakes, and omelettes (not only scrambled eggs).
Overnattede 1 nat i januar 2024
Svar fra Beth - Reception Manager den 2. mar. 2024
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

6/10 Okay

MIN

Overnattede 1 nat i januar 2024
Svar fra Beth - Reception Manager den 2. mar. 2024
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

8/10 Udmærket

Deb

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023

6/10 Okay

Suzanne

Synes godt om: Rengøring
Synes ikke om: Service og personale
Didn't expect no reception no proper service at the bar. Small list of cocktails I was under the impression there would be parties. Absolutely dead
Overnattede 1 nat i december 2023

10/10 Fremragende

Bruce

Rejste med familie
Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i december 2023

8/10 Udmærket

Joseph

Overnattede 2 nætter i december 2023

10/10 Fremragende

Julie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023

2/10 Forfærdeligt

Stephen

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023

10/10 Fremragende

Jack

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Svar fra Beth - Reception Manager den 2. mar. 2024
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

10/10 Fremragende

nor

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Exceptional
We were very impressed by the quality of the service and high standards of the cleanliness and furnishings. The room was spacious and the climate control system was very easy to use.
Overnattede 1 nat i december 2023

10/10 Fremragende

mh

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Polar express weekend at churnet railway.
We stayed at this hotel for a night stay ready for our polar express day at the nearby churnet railway station, we had an absolutely lovely time at this hotel friendly and helpful staff, the hotel is absolutely lovely and the rooms are clean and tidy and very comfortable. Breakfast was absolutely delicious and the service was brilliant. Parking onsite was great and at only £5 Charge was really good, it's just nice to have a hotel that actually has parking facilities.The pool area was great the only downside was that you have to book your slot and it's only for 45 minutes and the changing area is freezing so not great when you have small children to change after being in the pool. Would definitely stay here again.
Overnattede 1 nat i december 2023

8/10 Udmærket

Sarah

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023

8/10 Udmærket

Nick

Overnattede 1 nat i december 2023

10/10 Fremragende

JiEun

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i december 2023

8/10 Udmærket

stephen

Overnattede 1 nat i december 2023

10/10 Fremragende

Saul

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our family had an excellent stay at the Doubletree Hilton in Stoke on Trent. The room is spacious and clean, with very nice decor. The rest of the hotel has a very nice ambience and staff are very professional and welcoming. Breakfast was a delight, with lots of choices, including every choice of item one would want for a full english breakfast, lots of cereal choices and wonderful coffee. Once again staff at breakfast were lovely and deserve accolade's for the way they sat families down, cleaned up and restocked any items that were running low, so always fresh. One notable action that I think is brilliant, was that upon booking I was sent an email notifying me of various things that I found important to know, especially that there would to be some Christmas parties on the night of our stay. I called up and I was informed that the hotel would be busier with functions, however I was offered a room on the 4th floor, which was well away from any festivities. We would not even have known that there were any parties, as it was perfectly quiet. There is also a very good indoor pool which the kids loved. In all we will be back and highly recommend this hotel.
Overnattede 1 nat i december 2023

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023

10/10 Fremragende

Mats

Overnattede 1 nat i november 2023

10/10 Fremragende

Giovanni

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i november 2023

10/10 Fremragende

Richard

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Conveniently situated in Festival Park for retail shopping, fast food and entertainment. Safe secure location with adequate parking
Overnattede 1 nat i november 2023

6/10 Okay

Diane

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter
The food ,staff and my room were excellent but my evening was spoiled by the temperature in the hotel, I dont expect to stay at a hotel and be cold , it spoiled what would have been a lovely stay .
Overnattede 1 nat i november 2023

10/10 Fremragende

Alison

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great comfortable stay
Overnattede 1 nat i november 2023

10/10 Fremragende

Jack

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Big comfortable beds, beautiful breakfast.
Loved our stay for my wife's graduation, used the pool and had our first nights meal in the hotel restaurant and was beautiful. Breakfast was spot on, had to try the oat cakes as we were in Stoke On Trent. Comfortable bed, big TV for lazing in front of chilling without the kids. Would happily stay again.
Overnattede 1 nat i november 2023

8/10 Udmærket

M

Rejste med familie
Synes godt om: Service og personale
Overnattede 1 nat i november 2023

10/10 Fremragende

Randall

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
clean
Overnattede 6 nætter i november 2023