Udendørs pool
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Anmeldelser af Cortsland Hotel

3 out of 5
Cortsland Hotel
Upper Gambles, St. John's, Antigua

Anmeldelser

7,0

Godt

Bedømmelse på 10 − Fremragende. 22 af i alt 79 anmeldelser" "
Bedømmelse på 8 − Udmærket. 23 af i alt 79 anmeldelser" "
Bedømmelse på 6 − Okay. 17 af i alt 79 anmeldelser" "
Bedømmelse på 4 − Dårligt. 6 af i alt 79 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 11 af i alt 79 anmeldelser" "

7,8/10

Rengøring

7,6/10

Service og personale

6,8/10

Faciliteter

6,6/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Reginald A, Billerica

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Quiet, easy walk to downtown, clean, awesome service
Overnattede 4 nætter i maj 2024

4/10 Dårligt

WILLIAM

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The staff were lovely. The property is old, and showing its age. Parking lot is now starting to act as storage for derelict boats and cars. Location is not a convenient spot, as there are no restaurants close by - the restaurant at the hotel was not open. Room was clean, but the condition is long overdue for renovation. I will again state that the staff were exceptional.
Overnattede 1 nat i april 2024

6/10 Okay

Doolchand

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Property has very good potential. Needs to modernize
Overnattede 4 nætter i april 2024
Svar fra Patricia den 19. maj 2024
Dear Doolchand thanks for your review. We are presently in the process of modernizing the rooms and public area at Cortsland, which we anticipate would be completed by December 2024. We look forward to hosting you at the newly renovated property.

10/10 Fremragende

Emily, Barre

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Hazel den 23. apr. 2024
Dear Emily,Thanks very much for your review. We are happy that you enjoyed your stay with us.

2/10 Forfærdeligt

melanie

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
totally run down facility, and super expensive for what it is so extremely bad value for money. room wasnt equipped with basics, promises to rectify not kept. staff try but not very hard, or not at all. pool was broken everywhere, dirty and did not seem hygenic. when checking out no one was interested in feedback, or if i enjoyed the stay. the whole place is deperately missing an intensive update and a loving touch, facilties and staff
Overnattede 1 nat i april 2024
Svar fra Hazel den 8. apr. 2024
Thank you for your review.

10/10 Fremragende

ALCEDO

Overnattede 2 nætter i marts 2024
Svar fra Hazel den 6. apr. 2024
I am happy that you enjoyed your stay with us. Thanks for your review.

8/10 Udmærket

kRISHNADAT

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a wonderful night stay. Visited the lush garden. Would love to go there again hopefully during the summer months.
Overnattede 1 nat i marts 2024
Svar fra Hazel den 21. mar. 2024
Hello kRishnadat thanks very much for your review. We look forward to hosting you again!

4/10 Dårligt

Lydia

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Hazel den 21. mar. 2024
Thank you for your feedback.

10/10 Fremragende

Elisabeth

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing customer service!
Overnattede 1 nat i februar 2024
Svar fra Hazel den 21. mar. 2024
Hello Elizabeth, thank you for your feedback. It is greatly appreciated.

4/10 Dårligt

ALDRIE

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i januar 2024
Svar fra Hazel den 21. mar. 2024
Thanks for your feedback.

2/10 Forfærdeligt

Dalia Gabriela

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i januar 2024
Svar fra Hazel den 21. mar. 2024
Thanks for your feedback.

6/10 Okay

Jacqueline

Rejste med partner
Synes godt om: Rengøring, service og personale
Stayed for a night and it was good.
Overnattede 1 nat i januar 2024

8/10 Udmærket

Arlene

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i januar 2024

6/10 Okay

Lillith

Synes godt om: Rengøring, service og personale
Rooms are spacious, amenities are mostly provided. No cups spoons, paper towels. The cost of a meal is very high and ordering is complicated
Overnattede 4 nætter i januar 2024

8/10 Udmærket

Aliethea

Overnattede 4 nætter i december 2023
Svar fra Hazel den 21. mar. 2024
Thank you for your feedback. It is greatly appreciated.

10/10 Fremragende

cecilia

Wonderful Kind staff
Overnattede 1 nat i december 2023

10/10 Fremragende

Alicia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My son and I had a wonderful time. We arrived on Christmas Day but had no idea the outside dining options were very limited. The staff accommodated us with lunch and dinner and breakfast the next morning. They also assisted with booking our morning tour. We are thankful for everyone at Cortsland for making our holiday a joyous experience.
Overnattede 1 nat i december 2023

6/10 Okay

charma

Quiet
Overnattede 1 nat i december 2023

10/10 Fremragende

subash

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Svar fra Hazel den 21. mar. 2024
Your feedback is greatly appreciated. Thanks very much.

10/10 Fremragende

Chantal

Overnattede 1 nat i november 2023

6/10 Okay

Joan

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Proximity to Cedar Valley and the courteous staff. The menu is limited and the need to have a 3 hour notice for food is an inconvenience Rooms are missing simple necessities such as bottle openers, the availability of pepper sauce with food etc
Overnattede 4 nætter i oktober 2023

8/10 Udmærket

Jason

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were efficient and polite.
Overnattede 3 nætter i oktober 2023

8/10 Udmærket

Jason

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Staff was extremely friendly and helpful. Facilities are a bit dated but well kept. Cold AC in bedrooms, beer and wine available on site but no dining within walking distance.
Overnattede 1 nat i oktober 2023

4/10 Dårligt

Sandra

Rejste med familie
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
There were six of us in my group, children 9, 14, 15; we arrived on a Sunday and had a few 29" suitcases, the receptionist was abrupt even with us checking in, pretty much saying "I need passports for everyone" nothing much before and nothing much after. I felt she didn't want to work on a Sunday. The room was on the second floor, approximately 12-14 steps going up, the receptionist is the same person who took us to our room, she was all the way at the top of the steps when I had to call to her and ask her if there was an elevator or someone to help take the bags up, she said "no, no one is working", and that there were no rooms on the first floor. I said we have a lot of bags, that's when she came back down to take my handbag, which is the only item she carried up, never thinking of any options. ROOMS: the set up is one space with a common/shared living room & kitchen, then two rooms (one with two beds and one with three beds). Our room had 3 beds, 1 squeaked loudly, the windows wouldn't close, one of the windows was cracked, on the last day I saw that one of our pillows was rolled up foam padding (similar to what is in a cushion) and the pillow was torn he beds only had the top sheet (no bed cover). the grounds are beautiful, the pool is nice, nothing is really walkable, the beach requires a taxi. Perfect if you don't want to do much and/or don't have high expectations. one of the sliding doors is accessible to outside and was a struggle to lock, common space was stifling
Overnattede 2 nætter i september 2023
Svar fra Cortsland Hotel Management den 12. sep. 2023
Dear Sandra, thank you for your feedback. You would have booked a room with 3 beds for your group of 6 persons. All our triple rooms are located on the second floor. I would like to apologize on behalf of our staff as you indicated that you were not pleased with the service provided by the receptionist on check in. However, I find it surprising as we have always received good feedback on our receptionists. I must indicate that it was the same receptionist who requested permission to provide you with an additional room which was located next to the room you originally booked and was given to you complimentary for your entire stay. Please note that our listing on Expedia clearly states that the hotel does not have an elevator, and highlights other places that are within walking distance to the hotel. We will address the other issues raised to ensure that all our guests have a comfortable stay with us.

10/10 Fremragende

Rhiannon Delyth

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i august 2023
Svar fra Cortsland Hotel Management den 10. sep. 2023
Hello Rhiannon, thank you for taking the time to complete the review. It certainly was a pleasure hosting you at Cortsland. We really appreciate your business and look forward to having you stay with us in the near future.

6/10 Okay

BRIAN

Low internet service
Overnattede 3 nætter i august 2023
Svar fra Hazel den 9. sep. 2023
Dear Brian, thank you for your feedback. I am happy to report that we have upgraded the internet system at the hotel and we now have very strong signal in all the rooms and public area.

6/10 Okay

Reuben

Rejste med familie
The property is generally clean and well serviced. However some more amenities such as coffee and cream should be provided, including bottled water. I would recommend the property to others. Nice quiet place.
Overnattede 3 nætter i august 2023
Svar fra Cortsland Hotel Management den 10. sep. 2023
Dear Reuben,Thanks for your feedback which is greatly appreciated. The hotel usually provides, bottled water, tea, coffee and cream in the rooms upon arrival. Happy that you would recommend our facility to others. We appreciate your business and hope to see you back at Cortsland in the near future.

8/10 Udmærket

Michael, Tortola

Rejste med familie
Synes godt om: Rengøring, service og personale
Friendly and helpful staff
Overnattede 1 nat i juli 2023
Svar fra Cortsland Hotel Management den 10. sep. 2023
Thank you for taking the time to complete a review. I am happy that you enjoyed your stay at Cortsland. We hope to see you back in Antigua one day.

8/10 Udmærket

Ludson

Overnattede 7 nætter i juli 2023

8/10 Udmærket

Jhonny

Overnattede 7 nætter i juli 2023

10/10 Fremragende

Lisa

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very friendly, kind, effecient staff. Straightforward, quick check in. Tasty breakfast with accompanying fresh fruits. Comfortable rooms with much needed air conditioning. Beds comfortable and rooms spacious. Good distance from the airport and travel arrangements on demand arrived in a very timely manner. Beautiful well manicured grounds. A good lay over for a night. Thank you!
Overnattede 1 nat i juni 2023
Svar fra Receptionist Ms. Andre den 6. jul. 2023
Thank you so much Ms. Lisa, we are extremely happy that you enjoyed your stay with us.

10/10 Fremragende

Nathan

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i juni 2023
Svar fra Receptionist Ms. Andre den 14. jun. 2023
Thank you Nathan, we are happy that you enjoyed your stay with us.

10/10 Fremragende

Steve

Overnattede 1 nat i marts 2023

10/10 Fremragende

Reginald A, Billerica

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff. Large, quiet rooms. Walkable access to downtown
Overnattede 6 nætter i februar 2023

8/10 Udmærket

Latoya

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My experience was a pleasing one. The premises were very clean and staff was amazingly helpful. Definitely recommend
Overnattede 1 nat i februar 2023

10/10 Fremragende

Philip

Overnattede 2 nætter i februar 2023

8/10 Udmærket

Joanne

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were great and very helpful Our room was comfortable However, the website states that Our dining room is well known for its West Indian specialities and continental favourites. Savour tropical drinks poolside or in the cozy lounge. This was not open during our stay and there was no ‘shuttle’ to the beach which was one reason for choosing this hotel We didn’t have a toaster, enough plates, any oven proof dishes to prepare meals in the oven or knives to prepare the food But we had a very relaxing holiday and enjoyed eating al fresco on our balcony Thank you
Overnattede 17 nætter i marts 2022
Svar fra Cortsland den 22. mar. 2022
Hi Joanne, Thank you for your comments. We do have Shuttle service on request to and from the Airport or anywhere you would like to go around the Island. Due to our low occupancy, most of our services are on request.

8/10 Udmærket

heilie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good for the price and very friendly
The staff was very friendly and the location was good very easy to walk to the store or down to the port to do some shopping was a good place to sleep if you want somewhere to stay that isn’t all inclusive this would be a good place the front staff was very helpful if you need help getting a taxi as well overall would recommend
Overnattede 7 nætter i marts 2022
Svar fra Cortsland den 22. mar. 2022
Hi Heilie, Thank you for your review and we hope to see you again

10/10 Fremragende

Ian

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter
The property is a bit tired and a little off the beaten track but the staff more than make up for it. Unbelievably helpful.
Overnattede 9 nætter i marts 2022
Svar fra Cortsland den 22. mar. 2022
Hi Lan, Thank you for your feedback we welcoming your comment and will make improvements on these areas.

4/10 Dårligt

marilyn

Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was pleasant and friendly. However, they were not open with offering dining options available on premises, which I found quit disturbing. No brouchers or mention of services availability.
Overnattede 4 nætter i februar 2022
Svar fra Cortsland den 15. mar. 2022
Thank you for your stay with us at Cortsland Hotel. Thank you for your feedback and we will improve on the dinnig options available.

10/10 Fremragende

Colin

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
We only required an overnight stay and this was go
Overnattede 1 nat i januar 2022
Svar fra Cortsland den 15. mar. 2022
Thank your for your stay with us at Cortsland Hotel

6/10 Okay

Alisbelice

Overnattede 2 nætter i januar 2022
Svar fra Cortsland den 22. mar. 2022
Thank you for your stay with us at Cortsland Hotel and we look forward to welcoming you back

8/10 Udmærket

Keston

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i august 2021

10/10 Fremragende

Villett

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i august 2021

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
It was good
Overnattede 4 nætter i august 2021

2/10 Forfærdeligt

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 1 nat i maj 2021

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very nice family run business with personal touch. In quiet area conducive for undertaking business work. Second time staying at hotel and satisfied with service both times
Overnattede 1 nat i marts 2021
Svar fra Cortsland Hotel den 20. apr. 2021
Thank you so much for staying with us. We are happy that you had a wonderful time.

8/10 Udmærket

Verificeret rejsende

Overnattede 9 nætter i januar 2021
Svar fra Cortsland Hotel den 20. apr. 2021
Thank you for your stay and we look forward to welcoming you again in the future.

6/10 Okay

Nikeva

Forretningsrejsende
Synes godt om: Rengøring
Very comfortable hotel will return
Overnattede 1 nat i januar 2021
Svar fra Cortsland Hotel den 22. jan. 2021
Thank you vey much. glad you had a wonderful time. We look forward to seeing you again.

6/10 Okay

Verificeret rejsende

Overnattede 4 nætter i oktober 2019