Hoteller nær St Helens Duver

"No response to emails either direct to the pilot boat or via hotels.com; entry requirements not provided in advance and when provided were not the same as advertised. 2 promises to provide the door code by text were not fulfilled. Breakfast advertised but not provided. Room well supplied but cold on arrival and didn’t warm up until en of day 2. The bed was comfortable but we have stayed in previous years and the service is not as good now. "

"On arrival our room was upgraded to a large seaview room with a walk in shower which was a very nice welcome. The Pump room bar is excellent with a cozy atmosphere. The staff are friendly and attentive. The food both at breakfast and in the evening venues is top notch. Dining is a particular highlight which should not be missed with a very good menu expertly prepared and served to a really high standard. "

"I had a good welcome. Room was lovely and clean. The complementary drinks voucher is a very nice touch. Fire in bar most welcoming. Breakfast delicious. Would definitely stay again."

"Very quiet area and kept very tidy beds need to be updated and a quick lick of paint but we would stay again "

"Lovely place but we visited at the coldest time of the year and the heating could have been much more powerful. An EV charger or two would have been very helpful here but I think perhaps I’m asking a bit too much here. "

"Ff"

"Lovely friendly bnb would definitely stay again"

"Opholdet var fint nok, men hotellet bar præg af manglende vedligehold, dvs. det var slidt. Det virkede desuden som om det var lidt underbemandet"

"Issues about the room Open the door - strong musky smell even with the window open. On arrival in the room I had to remove 5 spiders (each in different corners of the room) aswell as several cobwebs. Carpet had a massive stain upon entering the room which probably added to the musky smell. Room uninviting and very small for double. Décor was 1970's styled, looking incredibly dated. Bath had large scattered spots of paint so you certainly wouldn't bath in it. Can’t shave as there’s no plug in...