Hoteller med pool i St. Ann's Bay

"The villa was amazing with a very beautiful view of the ocean with a cliff, live corals, beautiful coves. The staff were very friendly and welcoming. Would go back in a heartbeat."

"All staff were professional, courteous and friendly. They all went out of their way to grant your requests. The ambience is very nice. The electrical outlets on the patio didn't always work. Had to be creative in getting plugs to stay in. They also need to upgrade from 110v to 220v. Just kidding, but they should have something for travelers from Europe. Internet service was pretty good. Everyone in my group were pleased and would return. The tour setup for us by the manager was fun!!!! Good...

"I loved everything about it. Beautiful place"

"We booked this Villa and had to arrive late because our flight was delayed until the next day. We called to arrange the late check in and the owner ignored our calls and texts all day. When we finally arrived the guard wouldn’t let us in and said someone was already staying in the Villa. After hours of Hotels.com customer service trying to talk with the owner they finally spoke to the owner and he said we could check in the next morning. Hotels.com was nice enough to give us a voucher for our...

"The property is huge and maybe we were a little unprepared for that but it was a very pleasant experience and I am glad we gave it a crack versus the big names. The host Ms. Powell took excellent care of us and was there from the moment we booked to guide and advise us. Thanks for an amazing stay are your villa."

"We had a fantastic stay at Cool Shade. We were two minutes away from the pool and enjoyed the backyard oasis. We definitely will be coming back!!! "

"This was my 3rd trip to Jamaica, and I wanted to try something different from the expensive all inclusive resorts. After my experience here, I won't be booking resorts again. Getting a whole lot more bang for your buck with the villa booking. The property manager, Mr Davy, was very kind and attentive from the moment I landed, and stayed in touch even after I landed back home to make sure I made it back to my destination safely. He's always a quick whatsapp message or a phone call away if you...

"The manager was rude and abusive to us and to Expedia when trying to resolve a problem. The description is false - there is no ocean view. Would have been helpful to know we had to provide toilet paper, paper towels and dishsoap. Would be nice to know this is a gated community and a rental car is needed to get groceries, get to swimming pool or eat out."

"This booking was a scam, got to the property and no reservation listed under my name. Reception confirmed the phone number listed on booking was not the phone number on file for the owner. I tired several times contacting the property but no answer. I want my money back. Got to the property and had to book somewhere else "

"We were greeted by Ms Kathy who took us on a tour of the villa. It was very nice and more than enough space for me and my 4 girls. The pool/clubhouse was very very nice. I was very skeptical of doing this online and this place did not disappoint. I will be returning! Big ups to Kathy!!! "