Hoteller med pool i Southleigh

"Terrible customer service. I was told directly by the hotel that changing my dates would be okay, but when Expedia asked them to issue the waiver needed, they refused. So in reality they said what sounded nice on the phone, then failed to back it up with action. Very misleading and extremely frustrating to deal with. Friendly at first glance, but completely unhelpful when it actually mattered. I would not recommend this hotel."

"We were not informed of the internet password. We did not have any hotel information available as it transpires the info booklets were behind ghe reception desk. We also tried to walk into the town but could not because the gate is coded. We did not know this prior to walking as we had no info. The radiator in the bathroom was scolding hot. We did advise reception and supposedly it was repaired. Sadly it was not .. we slept with three windows open and two fans running all night! Interestingly...

"Hotellet ligger i et fredeligt område omgivet af natur. Byen det ligger i er en gammel badeby, med få dårlige spisesteder, en forældet forlystelsespark og en strand. Hotellet er af ældre dato, men pænt og velholdt. Det er primært ældre mennesker og få børnefamilier, der besøger hotellet, mens vi er der. Servicen på hotellet er god. Restauranten er forældet, og kvaliteten og varieteten på maden ringe. Betjeningen høflig. Kan ikke anbefale at spise mad der. Og problemet er at vi ikke fandt bedre...

"Classic old school hotel, presentable but decor from a different era. Very clean. Gardens are stunning. Good location for seafront - about a 5 min walk. Good facilities. Very limited food options, but that might be because we stayed in March. We were very grateful for the room upgrade that we received - they didn't have to do that. "

"Neil and Rosemarie were excellent, very friendly but professional and nothing was too much. Facilities excellent, rooms excellent. Parking excellent. Looking forward to our next visit. Hotel is so convenient for River Cottage and the lovely Lyme Regis. "