"Just wow! Such a beautiful location and an extremely comfortable time. We loved every moment staying here. We wandered the grounds, ate exceptional meals, and genuinely loved our stay."
"Well done. Service feels very personalized. It has an intimate hotel feel. There are relaxing and quiet moments throughout the hallways and lobby sometimes. There’s a perfect amount of action and liveliness to the lobby when people want to lounge or attend the hotel bars or restaurants. I’ve stayed in almost every hotel in Austin. There was something special about this one and it’s hard to fully pinpoint but I felt so comfortable. A lake view balcony room is an absolute must here."
"We stayed at the W Austin for a birthday trip and a show at Austin City Limits. When we got into bed, one side felt wet. Later in the night, we discovered a large urine stain on the mattress pad, housekeeping had only changed the top sheet. Overnight, the smell intensified and the moisture soaked through my husband’s clothes.
The manager refunded our stay and moved us to a nicer room, but when we expressed our frustration the next morning, he said the refund and upgrade were “enough...
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