Hotel i South Richland, Richland

"The beds were comfortable. The full size refrigerator was very nice. It needed another chair to sit on. There was only 1 bar of soap so we had to buy something for the shower. Also has to but dish washing soap to clean the dishes that were provided. The dishes were a nice touch but if you plan on using the cooking area you have to bring your own pot/pan/utensils. It would be nice to know ahead of time. Also, though it says they provide a hair dryer, you have to ask for one at the front...

"Unfortunately, our experience did not match the photos or descriptions shown on the website. The room we were assigned looked significantly different from the online images and appeared to be in poor condition. Upon arrival, we found several cleanliness and maintenance issues, including what appeared to be pet waste embedded in the carpet (partially hidden by a chair), pet urine stains along the baseboards, and what appeared to be blood on a shelf in the bathroom. The bathroom trim was...

"Our stay was wonderful. We had brunch at the facility and our waitress was attentive and delightful. The food was fantastic and it was a great stay - all around!! It’s my favorite place in the Tri-Cities!"

"Decent room. No coffee maker, no hair dryer. Train went by at 1:30 am and woke me up. Person above me never stopped banging things and stomping back and forth... literally all evening and from 2:30am on. Will not stay here again. Disappointed."

"The staff was awesome,like always. I had a very pleasant stay. I was renting a room that had a stench of smoke, i quickly notified the staff and take care of it immediately."

"The room had other people’s hair on the desk, in the shower and on the entrance floor. I just have the feeling that the rooms are not vacuumed or cleaned well between visitors and I find that to be disgusting. Also I could hear everything the guy next door was doing. Pretty sad for the amount of money we pay for a room."

"Clean room good breakfast love the swimming pool and hot tub"

"I have to wait 30 min. before I can check in.."

"This place feels like a home away from home. The rooms we stayed in felt like we rented a studio apartment for a few days. The style is retro so it feels nostalgic and very comfortable. The staff is super friendly and helpful. We were sad to discover that the hotel isn't pet friendly, but that was the only thing we could complain about."

"Front desk was excellent about accommodation for a need for ground floor unit."

"We stayed on a Wednesday night, and there was an outdoor concert playing right next to the hotel. They were loud until 10pm. On a Wednesday. Next to a hotel. Really?"

"Room was clean and check-in went smoothly"

"We only stay for like three hours because the lock on the door was not working and maintenance guy couldn’t fix it until the next day, so we asked for our refund, she said will be no problem, hopefully we’ll get our money back. I cannot stay in a place that I don’t feel secure"

"Elevator across the hall, not real close but every use was loud, vibrated out room & sounded like someone using the microwave ALL night long. Towels rough, plastic cups too thin to hold, breakfast missing or low on several things. Very rough night’s stay."

"Hotel was clean. Big room. Reasonable upgrades (cot and dog fee). Kids liked the pool."

"I liked the pool."

"The guy at the front was really nice, helpful and clean. The rest of the experience was a 0 star. Absolutely filthy. Nothing was cleaned. The beds you can tell was not turned down. I wouldn’t stay here unless it was the last place on earth. Which unfortunately in the area that night it was. Never again"

"Very helpful with resolving Expedia issues."