The check-in process was very disappointing due to poor communication between management and guests. I requested an early check-in and was instructed to call the night before or the day of. When I called the night before, I was approved for a 2-hour early check-in. However, upon arriving at 2:10 PM, I was told the cabin still needed to be cleaned and inspected.What made this more frustrating was that it appeared the cleaning had already been completed. I could see inside, and there were cleaning supplies left in the outside trash. I was never notified of any delay or change in status. About 15 minutes later, I received an automated text with the door code, but it did not work and had to be reset before I could finally get inside the house.Cleanliness was also a concern. The bathroom appeared to be the only area that felt properly cleaned. In one of the bedrooms (with the queen and twin bed), the navy blue pillows had a noticeable white substance on the corners, which was kind of gross.Although in the description of the cabin, it was noted that the fireplace was temporarily out of service, it is disappointing to not get that fixed relatively quick because we are in Lake Tahoe during cold weather and Overall, due to the lack of communication, check-in issues, and cleanliness concerns, I would not choose to stay here again.