Hoteller nær Smokestack Park

"Our room was pristine and decorated beautifully, the breakfast was delicious and served by the hosts, plus they were also very friendly."

"Staff - Front Desk - Michael- VERY RUDE upon check in and each time we passed the front desk he would not say hello. Terrible attitude and customer service. This is the reason I may never return there. When I checked in, I was told that no rooms were clean nor available until 3pm. I and my son sat in the lobby 25 minutes. A husband and wife walked in and immediately received a room. Unacceptable……..,,,"

"This is the second time I’ve stayed here. It’s very clean. The staff are all very friendly and helpful. The breakfast is better than most hotel breakfast with a good selection and very efficient and friendly staff making sure you have everything you need. Our room had a great air conditioner and the shower was nice and hot."

"We had a problem with the room we were given. When I contacted the front desk, the attendant was very generous and offered an upgrade room. We also asked about local places to eat that were still open. She made several recommendations and gave us discount coupons for one of the restaurants. That is customer service!"

"For a one night stopover, this was perfect!"

"I usually don’t write reviews and I truly don’t mean to be so critical but this stay was truly scary and unsanitary. I will say the gentleman who checked me in was very kind, but there was nothing else positive about this stay. So for starters all “non smoking rooms” are on second floor(smoke rises). My scrubs for work smelled like I’d been smoking all night. The towels looked used with black finger prints on them. Apparently they wash them themselves rather than using a towels service. ...

"No breakfast, staff was rude."

"Nice place will return "

"Hotel was filthy. Rooms not clean..sheets not changed, hairs everywhere. Very run down and gross. Pool was shut down."

"Liked bar area service good. Pool needs attention. Filters not working correctly. Water quality bad."

"I never do reviews but I have to say this hotel is one of my favorite for my family & I. We stayed only one night but it’d be great for longer stays. From great working air conditioning, comfortable bed, amazing breakfast, welcoming staff , super quick and easy check in and lastly CLEAN. It was an amazing stay, 11AM check out was very convenient for us who made it in late enough time to rest , eat shower and repack. If needed we would have used the kitchen area honestly really beautiful. Thank...

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"Bathroom wasn't as clean as I would like. But we were only passing through."

"The hallway carpeting is atrocious, on all floors!"

"As a person of limited mobility it was difficult climbing the stairs with my suitcase. It would have been better to have been told of this before check in."