"First impression was good. Got their favorit cookie and the staff were very polite.Room looked as well fine. Next day we wanted to relax at the pool which looked nice on the pictures. In the morning there were a croud with young people moustly with their t -shirts on and the pool was quite small.Later we got a chair but swimming was not so pleasant , as it stinked at the far end. after pool we discovered that cloth dryer on balcony was so rusty that we hardly could open it.After pool I wanted...
"Service og selve hotelfaciliteterne er suplime!
Vores værelse ud til poolen var fint, lidt slidt og lidt nusset af et 5 stjernet hotel og være- men Grand Hyatt gjorde vores ferie ultra lækkert!
Restauranterne var fantastiske, især pool og verandah.. kunne godt have brugt at der var et godt udvalg af is!"
"Vi tilbragte 6 dejlige dage på dette hotel, som helt levede op til vores forventninger. Vi vil dog fremhæve den enestående venlighed og service på hotellet! Vi kunne nævne mange navne men specielt Komal, Noella, Vitelle, Kaveri Burilla samt chefkokken Dattaguru gjorde en stor forskel for os.
Vi glæder os til at komme tilbage til hotellet!"
"Helpful staff.
After arriving late, we were provided with a delicious meal. I love walking, and it was a very pleasurable 30-40 minute walk through an authentic/non-touristy area to Gwalior fort."
"The TV and internet were not working. The flush was leaking and the entire room had a foul seepage smell.We had to shift in a room designed for differently able people which was comparatively a lot more smaller. The drain was blocked and overflowing in the shower area. Green tea was not available. Overall pathetic experience .I want a refund .
"
"Most everything was ok with a few exceptions. Water heater needs to be larger capacity. Front desk can be more responsive to customer needs. Certain amenities for drying clothes after using on-site washer needs to be provided to customer. Breakfast options should be provided to customer instead of whatever is on the menu for the day. English cable channels should be provided along with a list of available channels, it is too much work to go through channels and search for English language...
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