Hoteller nær Simmons Field

"Everything was broken, starting with both front doors. The other external doors were all locked, did not work with the keys, and the desk guy was the only one there so he wouldn’t fix it. He sent me to the top floor for ice; the ice maker was broken. so he sent me to the hotel next door - i am not making this up - and their ice maker was also on the top floor and also broken. And both room keys stopped working on the room door before 7am. And the whole place smelled funny. I don’t expect...

"I will never stay at this property again went to get in the bed crumbs and hair all over the fitted sheet you could see housekeeper didn’t change fitted sheet at all I paid a lot of money for this room to sleep in a strangers sheets I don’t think so had to wait 20 minutes for staff to check in person before me if I would have to stay at this property again I would just drive back to my home town this room wasn’t worth 10 dollars a night much more being charged 150 for the night Rodeway inn and...

"Excellent experience"

"We stayed in suite #8. It was beautiful and very roomy. It had all the amenities one could need and it was quiet and comfortable despite being right next to the hotel’s restaurant (which was delicious). There are just a few small things that needed tending to and the customer service response to help us with those were very quick. The #3 does not work on the inner keypad to enter the room and our code contained a 3. This has apparently been a problem for a little while. When we called, the...

"Room was clean and updated. Bed was very comfortable."

"First time staying but very convenient for the American family park."

"Clean staff was helpful"

"The staff was very friendly and kind and the rooms were comfortable!"

"Close to everything we wanted to do"

"The room a broken thermostat(no heat), a broken lamp, mold in the bathroom, broken towel fixtures, dirty bedding, and a loose lock on the door. Front desk had no solutions and give no refunds."

"Coming back"

"Room where not clean"

"I promise you, you do not want to stay here. We got room 123 and it was digusting. All the fixtures were falling apart and when I went to check the bed I moved the fitted sheet and all you can smell is animal pee. The floor was dirty and the room smelled like mold, pee, and i don’t even know what else. Asked to be switched to a different room and got moved to 111. The moment we walked in it just wreaked horrible, worse than the first room. That’s when I called Expedia to get a refund because I...

"Breakfast was just ok"