6/10 Okay
Kellie
12. aug. 2023
Synes ikke om: Service og personale
Communication really lacked at this property. I booked 1 room for 2 nights for them to call me and say it wasn’t available so they would upgrade for one night and then move me the next day. Only one person spoke English and was always busy.
No one showed us to our room, told us where or how to get breakfast the following day that was included.
The tv didn’t work and after messaging on WhatsApp I was ignored.
power went out which is common so no issue; but our Air Con didn’t work when it came back on. Again WhatsApp was ignored but eventually started to work during the night.
I ordered French fries from the menu at the pool and as no one spoke English assumed they weren’t that much as I watched them take them out of the freezer and into the air fryer in front of me, upon check out found out they were $8AU! When I raised it with him that it was more than the meal I bought in town the night before he just smirked and said that’s the price.
Construction going on that wasn’t mentioned.
So all in all the bed was comfy, breakfast was cute when we figured it out and the shower wasn’t great so wouldn’t recommend.