Hoteller nær Shoppes at Cleveland

"We reserved a room that pictured a bathtub in the main bedroom. The room also was listed specifically as King Bed w/ sofa bed (Large Room). The bathtub was in the bathroom (not as pictured) and the room was a regular size, which was disappointing. The side guest entrance had an AC unit leak directly above the door. You couldn’t avoid getting wet. The couch cushions and the comforter were both stained. There were spilled coffee and grounds on the base of the lamp that weren’t cleaned from the...

"Their website and the Expedia website said they were pet friendly and accepted cats and dogs. I arrived after a 12 Hour drive tired and ready to check in to my reserved room. When I reminded them I was checking in with a dog they said only dogs 25 lbs or less (and no cats!) the front desk agent denied me a room because my golden retriever weighed over 25 lbs. I was left searching for a room at 11 pm when I thought I was just going to my room. I had to drive 25 miles to find a room. The “pet...

"Lock on the door was broke when we first got there, ceiling tile sagging from water damage, carpet felt moist, rain came in and flooded by door, toilet handle had to be held down several minutes to flush, the hot water went out had to wait to take a hot shower, unfortunately the bed was so hard, breakfast just waffles and cereal but was good.... not sure why this year was a completely different experience than when I stayed last year, maybe they need to do some repairs on this room idk......

"Clean rooms great staff"

"This would be a great place to go with a large group like a family reunion or a wedding but we were there for the weekend for a basketball tournament by ourselves. The lodges are set up with a common area in the middle and the sound goes right through the doors. We had people playing pool at midnight and could hear everything. We could also hear the people above us walking around and there was a squeaky spot in the floor that they stepped on over and over. They were early risers, about 6...

"We enjoyed our stay and took advantage of the pool. We liked being a short 5 minute drive to downtown. The free parking on site was also nice as every other place downtown charges for it."

"This place is always at the top of places to stay in Tulsa and for good reason. Excellent rooms and staff. Plenty to do and eat within walk g distance. Always a fan"

"We appreciated the helpfulness of the staff. My friend has allergies to scents and they made sure to accommodate that."

"Hotel was full and no maintenance on staff or available- we were just told “sorry” about a toilet that didn’t work. Stopped serving /restocking breakfast 45 min before people were told at check in it would end."

"Everything was almost perfect. Loved our room. Had some issues with the shower head and there was some hair by the bathroom door that the cleaning staff missed. Everything else was super clean. Not enough parking spots. Other than that we really enjoyed our stay."

"Great experience"

"When booking, we clearly stated we needed a room for 3 individuals so we would be using the fold out sleeper sofa. No bedding or pillows were in the room, we asked the front desk and the provided us with blankets but no pillows. It seemed to be a common issue, as numerous visitors had the same issue asking for the same items. Went down later to get pillows, and no one as at the front desk and there was a significant line of customers needing something. I gave up and just went back to the...

"The staff was great, the room was beautiful, the stay was fantastic!"

"Heart of downtown walking distance to Cains ballroom. Cool area"

"Great stay"

"Room was clean and nice. Easy parking. No problems."

"Amazing, great service and kind team. Great value, great room, facilities and breakfast. Looking forward to be back."

"Was charged $25 for parking."