Hoteller nær Shade's Mills Conservation Area

"Finding the front of the property and the parking garage was difficult at night. The front of the property does not face the street that the street address is on and there is not a large or lit sign directing you to turn into a driveway to get to it. When we were able to contact the help number the person was helpful by sending us a video how to get into the garage so we figured out where to go after that. "

"Nothing"

"Great luxury resort/spa. Great outdoor pool, fitness facility, as well as great dining. "

"Clean, beautiful room and a wonderful buffet breakfast."

"Place was a smelly dump Pool was disgusting Cheap breakfast"

"No complaints from me"

"From the moment we walked in Dhillon at front desk was cheerful and assisted us with a smile when checking in. He even gave us a sweet treat to enjoy. First time ever experiencing this. It was a nice surprise. Checking was quick, room was great, clean and spacious. Coffee maker, fridge, microwave etc. Bathroom was large and had everything we needed for our overnight stay. Breakfast in the morning was also good. Had a bit of everything. Would recommend this hotel if planning to stay in Kitchener/...

"Early checkin was possible, friendly staff. One thing that could be better: when a family beside me dropped a glass of something on the floor, it was promptly cleaned up but Mr Clean was so strong, I couldnt finish my breakfast as I was inhaling it, choking me. Mop up yes, but wait 10 min before you disinfect the whole place so we can enjoy our breakfast."

"No hot water Security allowed kids to horseplay with the elevators all day long."

"Room was fine, nice with the kitchen. WiFi was slow and dropped my gadgets regularly (iPad couldnt use it at all). Free coffee was good and staff nice and helpful. "

"Room was super clean, pool with slide was a great thing for the kids to enjoy. Staff were super friendly. Would stay again if I’m in the area."

"Used to be a great deal to stay at residences for ball tournaments very cheap, but knowing what you’re getting. Now they charge hotel prices without offering any hotel perks or conveniences. Single beds are garbage, paper thin walls and the tv picture and sound in every room for our team cut out and froze every 14 seconds. Really disappointed this time around. If we’re paying hotel prices, we will just stay at an actual hotel next time. Big positive was the lady at the front desk was fantastic...