2/10 Forfærdeligt
Ari Y.
26. nov. 2022
Synes ikke om: Rengøring
Will never book again!
The reservation was cancelled at the last moment (on the day of) with no opportunity provided for a comparable replacement. A decent business would have provided a suitable replacement for the entirety of the originally planned vacation at no additional expense rather than make excuses for their inability to do the the bare minimum. What kind of legitimate professional business person cancels a vacation rental the week of Thanksgiving with NO advance notice!?!? I wasn't even entitled to a phone call. I received a text message as we were in route to the destination and when I called I was placed on hold (I was NEVER able to actually speak to anyone). We were told they could only provide 2 of the 3 days that were booked and at one point during a 2 hour period when I was supposed to receive a supposed confirmation of those 2 days there was no response, leading any rational person to assume that they had led us high and dry with no options for our family vacation during the most important holiday of the year. They only responded later that they had responded to all of our messages, which they did not. Absolutely the worst VRBO experience ever.
Even before cancelling the reservation we were told to say we were someone's guest rather than to mention the company name or VRBO, which sounded particularly shady.
Ari Y.
Overnattede 5 nætter i november 2022