6/10 Okay
Uffe
Rejste i en gruppe
20. jun. 2023
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Pool closed
The main atrractions of this hotel (for me) were the location and the roof top pool.
The description of the hotel stayes the the pool would open on the 4th of June; the day of our arrival. Perfect!
Two weeks before departure, I even phoned the hotel to make sure the pool would indeed open on that date - which the clerk on the phone confirmed to me.
It was therefore a very big disappointment, to find out when we checked in, that it wasn't.. and that all the staff had to say was: "sorry... don't know.. maybe next week".
No real apology or compensation.
The room was nice, comfy and clean and we really did not find the noise from the streets to be as bad, as described in other reviews. Also, for this area, boise is to be expected.
The gym was included, clean and well equipped.
However the disappointment about the unexplained, prolonged closure of the pool, cast a bit of shadow on the stay, as we saw this as one the main attractions of the place.
It's equally disappointing that hotels.com still hasnt replied to my complaint about this.
I do feel that hotels.com, as an online travel agent, has a responsibility to make sure the hotels commit to what they advertise, and to take actions if they don't.
Uffe
Overnattede 4 nætter i juni 2023