2/10 Forfærdeligt
Amy
Rejste med partner, Rejste med kæledyr
21. jul. 2025
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
This was a rough trip. We did not get notified the property was under construction until we were almost to the hotel. Once there we weren't allowed to enter the parking lot due to everything being coned off without having directions about parking.
Check in was great. There were flies everywhere, in the elevators, our room, the hallways. Kinda gross. The elevators took forever to get anywhere and going from the pool to the room was freezing cold when you're standing waiting for an elevator.
The bed was horrible and super hard. My arms were actually numb from sleeping on it. The room across the hall had dogs barking for almost four hours and well past 11pm. We called the front desk and they tried calling the room to talk with their owner but they kept barking. The people down rlthe hall and the back sode of our room were slamming their doors and running up and down the hallway after the dogs calmed down a little. We actually received a phone call telling us we had a noisw complaint due to the people running all over, screaming and slamming doors.
The staff did try to correct the issues with the other guests and part of the reason we stayed here was there was a pool and the hotel was dog friendly. We have a service dog and appreciate being able to have her but I'm not going to stay here again anytime soon. I was told in the morning at check out that they removed the late check out fee for us but it was still charged on my bank account. Paying 400 for this? horrible
Amy
Overnattede 1 nat i juli 2025