We traveled 10 hours on a plane to what we thought was advertised as a luxury hotel, but our room at $500 a night for 6 nights was anything but luxurious. The hotel overbooked and gave our ‘Caldera Suite without a hot tub’ to someone else. Instead, we received a hazardously damp basement room unfit to occupy which reeked of mold and chlorine, with a huge dirty hot tub with sand in it from the previous tenants, and a nonfunctioning humidifier full of water, contrary to the hotel’s claims of rigorous cleaning between tenants. Our socks and luggage were wet with humidity as was every surface in the room. The ceilings were hazardously low near the bathroom and luggage storage areas where we kept bumping our heads (I’m only 5’6”). There were two chairs and a table in the room facing an ugly wall instead of being outside on the balcony with a view of the Caldera as promised. The receptionist told us that a lot of people didn’t like that room and we had to change rooms 3 times in a 6 night stay due to maintenance issues including no hot water for showers, not well-maintained hot tubs which we didn’t want/nor use but were forced to deal with (we had to constantly empty the humidifiers, at least 6 times, sometimes in the middle of the night, and there was constant dripping sound which made it hard to sleep) and a power outage that left us in complete darkness. We stayed at 2 other hotels in Greece for 3 and 5 nights respectively with no accommodation problems or issues.
