Hoteller i Santo André

"Great location and kind staff in the front desk. However, there is barely a kitchen in the room as advertised. There is no pans so the stove is useless. There is a sink but with no water running, it’s useless. Only a microwave and a fridge is working. Also, even though there are staff at the desk, all guests must fill out an online form before arrival. I believe I filled it out 3 times with the site crashing every time. It takes about 30 minutes to fill out with everything from job description, to face recognition. All communication with this company is AI controlled and we found it impossible to get in contact with a real person. It’s just an AI loop of communication on their WhatsApp as well. "

"We booked a room for 4 people but there were only sheets and blankets for 2 people. We requested more and got some sheets, but we never had an extra blanket. The room was quite cold so we had a cold night. The location is really good, and the rooms are clean. However its a bit noisy. THe breakfast is very good."

"Compared to all the other dirty and outworn hotels we stayed at in São Paulo this was the best. But that being said it wasn’t clean in the corners - old yeast in the bathroom and dust here and there. Not what you expect from this type of hotel- but seems to be the “standard” in São Paulo. Dinner wasn’t too good- breakfast was quite ok."