Rating Details:
The property manager was more than helpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Unfortunately, I will not be leaving a 5-star review. When we got ready to go to bed at 9:44p on the first night, we discovered there were no sheets for the sofa bed or the Murphey bed. I had to reach out through text three times asking for them and called once. Sheets were not received until 3:43p the next day. One of our kids had to sleep in a chair as a result. Unacceptable for a vacation. When sheets finally arrived, it was only 1 set. Sheets were the only thing delivered. No comforter or blanket. Our family finally went out and purchased blankets rather than asking for something else from the management company. The expectation to cover up with a single sheet is unacceptable. When I requested a second set of sheets, they were delivered in a timely manner. When I rented the unit it listed 3 beds were in the unit, yet there was only bedding for 1. When we went to pull out the Murphey bed, there were loose screws lying on the wood and floor. This indicated the structure would be unsafe for someone to sleep on. As a result the Murphey bed mattress went directly on the floor. Not what was advertised on the listing. The unit only came with 4 towels for 4 people to use over the course of 4 nights. I went out and bought laundry detergent just so I could wash bathing towels daily. We brought our own for beach use. The toilet paper and paper towels were terrible quality. These were other items we went out and purchased on our own. The unit didn’t even have salt and pepper or hand soap in the kitchen. Overall, the start up amenities were poor quality and service was poor as well. All of these issues were Benchmark Management problems. We loved the location of the unit, updates to the unit, and proximity to the pool and beach access. I hope the unit owner has access to this review, as they are paying for quality management that just wasn’t there.
