2/10 Forfærdeligt
michael
31. dec. 2025
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Despite its 4+ stars and luxury description, the $500 Canadian we paid per night was ridiculous. The resort, the accommodation and service were far below luxury standards. The resort and rooms are run down and in disrepair in every way. Our room had a terrible smell, electrical issues, glasses not replaced, just rinsed and turned upside down, private pool wasn’t cleaned once over 7 days and one night a creature was running around inside the ceiling of our room. And this is a shortened list of issues.
Poor communication with staff and no follow up when issues were raised was frustrating. Service staff were inattentive when present. Many times there were no staff around at all. Note this is NOT a busy resort!
No towels available at pool almost ever. We had to hunt down staff and ask for them. They were stained and frayed edges when provided. Area around pool and furniture not cleaned daily. Beach chairs and towels never set up.
Very expensive drink and food prices and virtually nobody dining there. We had to walk to the restaurant to order room service. Room service dishes left outside room all day until 8:30pm despite multiple requests to remove. Sky Bar not operational ever and doesn’t look like it has been for some time. Main bar/lounge lacking in furniture and hardly operational.
We feel ripped off and mislead that it was a high quality resort because of Expedia’s rating and based on the price we paid.
michael
Overnattede 7 nætter i december 2025
