Hoteller med pool i Santa Ana

"Went to a concert and made arrangements for an uber ride and a stay to play it safe. Place was ghetto, room was dirty refrigerator made a loud sound from time to time and there was no way we were going to sleep well. Talked to the front desk and told him about the situation and was asking for a refund or partial refund and he said he would talk to his manager. We left and drove home to get decent sleep. Later on that night spoke with him and i was informed that i was not going to get a refund...

"Staff was not helpful. The place had an awful smell, not clean."

"Nice hotel "

"Place was very outdated. Air conditioning unit very loud. Wall paper coming off."

"Room clean and host flexible, understanding"

"This is a basic, if u just need a place for the night and can rough it. Our room smelled like cigarettes, hence the 2 ashtrays that were provided in the room. Did not really look when booking. It was late and just needed to sleep. No amenities just the basic, towels and bedding. No carpet, which was good, it would've made the smell worst. This place could really be due for a complete makeover. "

"Breakfast not even good n there is no fruit such as bananas, oranges or apples."