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Anmeldelser af West Coast Inn - Near Gem Theatre

2 out of 5
West Coast Inn - Near Gem Theatre
Santa Ana, CA

Anmeldelser

7,0

Godt

Bedømmelse på 10 − Fremragende. 74 af i alt 297 anmeldelser" "
Bedømmelse på 8 − Udmærket. 88 af i alt 297 anmeldelser" "
Bedømmelse på 6 − Okay. 58 af i alt 297 anmeldelser" "
Bedømmelse på 4 − Dårligt. 40 af i alt 297 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 37 af i alt 297 anmeldelser" "

7,2/10

Rengøring

7,0/10

Service og personale

6,4/10

Faciliteter

7,0/10

Overnatningsstedets tilstand og faciliteter

6,2/10

Miljøvenligt

Anmeldelser

6/10 Okay

Benny

Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
WiFi er utroligt dårligt. Ingen vaskeri, som beskrevet.
Svar fra General Manager den 26. aug. 2016
Thank you for bringing your concerns to our attention and we appreciate the feedback. Thank You, Victor.

8/10 Udmærket

Sauia F

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
The property is well maintained and the rooms are clean. Will know more by checkout tomorrow.
Overnattede 1 nat i februar 2024

8/10 Udmærket

Emil

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Quite accommodations
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Serena

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Loved the front desk guy. Super nice people
Overnattede 3 nætter i januar 2024

2/10 Forfærdeligt

Tyrone

Forretningsrejsende
Synes ikke om: Rengøring
Misleading photos
The place needs a major update! The pictures and truly misleading and do not show the true property as a whole. My tv would constantly stop working and I would have to unplug it and plug it back into get it to work. The price is too high for this place.
Overnattede 2 nætter i januar 2024

6/10 Okay

Sokphea

Overnattede 2 nætter i december 2023

2/10 Forfærdeligt

Tracy

Forretningsrejsende
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
The outside of the building was decent. Cigarette butts right outside of my room though. The blankets had stains all over them. Looked like semen. Ugh! One of the night stands had a door falling off of it. The room reeked of smoke. The area around the hotel had homeless people passed out. I was there for two days and the room was not cleaned my second day there.
Overnattede 1 nat i oktober 2023

6/10 Okay

Ernesto

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Cleaning matters a lot !!!
Even do we spend only one night there the cleanliness of that room was a huge concern.
Overnattede 1 nat i oktober 2023

4/10 Dårligt

Rubicela

Overnattede 3 nætter i oktober 2023

2/10 Forfærdeligt

Jenith

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Not worth the $120 per night, there was literally random liquids all over the bathroom walls, the two towels provided were filthy, the toilet was literally missing the seat. Never again.
Overnattede 1 nat i oktober 2023

4/10 Dårligt

Vita

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juni 2023

2/10 Forfærdeligt

Jason

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Was it the mold or the roaches?
Looked ok from the pictures, but stay away. The room was mold and roach infested. The bed was hard and uncomfortable, the three pillows were all flat and the towels were threadbare and scratchy. Do not recommend.
Overnattede 1 nat i april 2023

4/10 Dårligt

Nghi

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i april 2023

10/10 Fremragende

Patricia

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Older basic motel. Clean, quiet and comfortable. No carpeting so be sure to bring slippers and nightlight. No room phone, tableside alarm clock or table lamps. They do provide coffee maker, microwave and fridge. I needed accommodations because of medical appointment and I came from out of town. Would stay again.
Overnattede 1 nat i marts 2023

2/10 Forfærdeligt

Blanca

Rejste med familie, Rejste med kæledyr
Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Property didn’t have no smoke alarm in the unit, TV didn’t work move to a different room TV didn’t work and no hot water place was too loud. Did not have no breakfast? For the price it was not worth staying there.
Overnattede 2 nætter i januar 2023
Svar fra Haren den 2. mar. 2023
We apologize for the inconvenience. I would like to offer you discount on your next stay. Ask for Haren.

2/10 Forfærdeligt

Gustavo

No me dieron el cuarto que queria con tina de hidromasages y me dieron otro cuarto por el mismo presio es un robo
Overnattede 1 nat i november 2022

8/10 Udmærket

Damon

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was fine. Nice to be able to park right outside the door. Bathroom light was out so had to shave in the dark but they fixed it by the third day. Clean, convenient and affordable. Old school California motel. Home base for going somewhere else.
Overnattede 4 nætter i september 2022
Svar fra Reddy den 28. sep. 2022
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the cleanliness of our guest rooms.Thank you again for taking the time to share your experience with us and we hopeto see you again very soon.

8/10 Udmærket

Michael

Rejste med partner
Synes godt om: Service og personale
Quiet. Good parking. Room needs paint touch-up since those dirty spots are not acceptable !
Overnattede 1 nat i september 2022
Svar fra Reddy den 28. sep. 2022
We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area. We apologies for the dirty sports in your room. Message has been forwarded to management .Thank you!

10/10 Fremragende

Robert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Clean Hotel
Nice quiet and comfortable rooms.
Overnattede 1 nat i september 2022
Svar fra reddy den 20. sep. 2022
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the staff courtesy, and cleanliness of our guest rooms.Thank you again for taking the time to share your experience with us and we hopeto see you again very soon.

2/10 Forfærdeligt

Dan

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nothing good to write about at this place.
Overnattede 1 nat i september 2022
Svar fra reddy den 20. sep. 2022
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 Udmærket

J

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I like the area very secure and not to crowded ,clean the only thing i was worry at first is that they charged me a $ 50 dll deposit fee but the next day they gave it back to me.
Overnattede 1 nat i august 2022
Svar fra HB den 31. aug. 2022
Hi, yes I am sorry but the 50 deposit is to insure our rooms stay good quality.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2022
Svar fra ripal modi den 25. jul. 2022
Thank you for your feedback. We will be addressing your concerns.

2/10 Forfærdeligt

starr

Overnattede 2 nætter i juli 2022

2/10 Forfærdeligt

Yohana

Rejste med familie og småbørn
Synes ikke om: Faciliteter
Don’t like it with mad attitude not a good customer service
Overnattede 1 nat i juli 2022
Svar fra ripal modi den 18. jul. 2022
Thank you for your feedback. We will be addressing your concerns.

10/10 Fremragende

Candelaria

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2022
Svar fra ripal modi den 18. jul. 2022
Thanks for staying with us. We appreciate your feedback!

4/10 Dårligt

Lauren

Synes ikke om: Rengøring, service og personale
Overnattede 1 nat i juni 2022

2/10 Forfærdeligt

Benjamin

Synes ikke om: Rengøring, service og personale
the employee at the hotel reception not very friendly
Overnattede 1 nat i maj 2022
Svar fra ripal modi den 12. jun. 2022
Thank you for your feedback. We will be addressing your concerns.

10/10 Fremragende

Rachel

Overnattede 1 nat i maj 2022

2/10 Forfærdeligt

Tho, Chandler

Rejste med partner, Forretningsrejsende
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
This motel very old , smells horrible and also people in office not friendly. I think this motel shouldn't rate 2 or 3 stars by your company please. Thanks
Overnattede 1 nat i maj 2022
Svar fra ripal modi den 12. jun. 2022
Thank you for your feedback. We will be addressing your concerns.

8/10 Udmærket

Edwina

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
Todo bien, pero las instalaciones son un poco viejas, creo que necesitan remodelación porque hay muchos detalles, pero lo de mas todo bien!
Overnattede 2 nætter i marts 2022
Svar fra ripal modi den 1. apr. 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Tuve un problema con mi vuelo y la señora de la recepción fue muy amable y muy comprehensiva.
Overnattede 2 nætter i februar 2022
Svar fra ripal modi den 27. feb. 2022
Thanks for staying with us. We appreciate your feedback!

4/10 Dårligt

PHONG, Lemon grove

Rejste med familie
Synes ikke om: Service og personale
The owner and staff aren’t happy and friendly. I don’t want to come back to this place anymore
Overnattede 1 nat i december 2021
Svar fra ripal modi den 18. dec. 2021
Thank you for your feedback. We will be addressing your concerns.

4/10 Dårligt

Benjamin

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Not a great room
Had a jacuzzi in the room which was nice. But the rest of the room was beat up and dingy. There weren't enough pillows either. Would not recommend to anyone.
Overnattede 1 nat i december 2021
Svar fra ripal modi den 18. dec. 2021
Thank you for your feedback. We will be addressing your concerns.

10/10 Fremragende

Mathew

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Place was very clean and comfortable. Really needed it after the long day at work i had. Would go to again.
Overnattede 2 nætter i november 2021
Svar fra ripal modi den 4. dec. 2021
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Nina

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Not worth it!!!!
The motel was very dirty & outdated. Must be a few decades old that had never been remodel. Way overpriced for a nasty motel.
Overnattede 1 nat i november 2021
Svar fra ripal modi den 28. nov. 2021
Thanks for staying with us. We appreciate your feedback!

2/10 Forfærdeligt

Sauia F

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I liked the location but the service was bad and unfriendly folks run that place. I will not stay there again.
Overnattede 1 nat i november 2021
Svar fra ripal modi den 22. nov. 2021
Thank you for your feedback. We will be addressing your concerns

10/10 Fremragende

Antonio

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2021
Svar fra ripal modi den 6. nov. 2021
Thanks for staying with us. We appreciate your feedback!

4/10 Dårligt

Brian

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
No shampoo, TV doesn't work, insects around the room.
Overnattede 1 nat i oktober 2021
Svar fra ripal modi den 6. nov. 2021
Thanks for staying with us. We appreciate your feedback!

4/10 Dårligt

Sam

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
My husband and I booked this last minute because of a change of plans, so it was nice to be able to be able to get it in a hurry. However, we were pretty disappointed with the stay. When we checked in, we requested a downstairs room, but the clerk insisted we get upstairs because they were "better." Because it wasnt in the greatest neighborhood, we thought upstairs would be safer, so we agreed. I liked that they had linoleum floors because they're easier to clean, but they were covered in spots or spills and really highlighted how unclean the rest was. The linens were fine, but it was smaller details like spots on the walls and doors that just looked gross. There were also small-medium holes in the walls everywhere, some covered lazily in spackling. The bed was also pretty uncomfortable. The surrounding stayers were also rather loud in the evening, but I get thats not really in their control. Overall, a pretty disappointing stay.
Overnattede 3 nætter i oktober 2021
Svar fra ripal modi den 22. okt. 2021
Thank you for your feedback. We will be addressing your concerns.

8/10 Udmærket

Stephanie

Synes godt om: Service og personale
Overnattede 1 nat i oktober 2021

6/10 Okay

Quyen

Rejste med familie
Synes ikke om: Værelsets komfort
Overall it is a good hotel. However, the spring-box of the bed is unbalanced in one side and it made me cannot sleep well. Good customer service and friendly.
Overnattede 1 nat i oktober 2021
Svar fra ripal modi den 17. okt. 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i oktober 2021

8/10 Udmærket

Ray

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnight SoCal Stay
Comfortable. Quiet, mostly. Heard screeching tires on the street periodically. Rooms need to be refreshed, though. Some items were falling off the walls, like the toilet paper dispenser. All in all, pretty good experience.
Overnattede 1 nat i oktober 2021
Svar fra ripal modi den 16. okt. 2021
thank you

2/10 Forfærdeligt

Marrissa

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Faciliteter
Night staff did not care at all about us. People above us were so loud from 130am to 4am the back at it at 5am till we checked out. I called to tell them this is ridiculous and we’re just trying to sleep and they didn’t nothing about it. If I wanted to uncomfortable and not sleep I would’ve slept in a car and saved myself 100$. What a joke. When I checked out I couldn’t even tell the lady what was going on because she was on the phone and just waved me to set the key down.
Overnattede 1 nat i oktober 2021
Svar fra ripal modi den 11. okt. 2021
Thank you for your feedback. We will be addressing your concerns.

10/10 Fremragende

Liliana

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Is was very clean & very polite person very excellent work I would definitely recommend
Overnattede 1 nat i oktober 2021
Svar fra ripal modi den 8. okt. 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Ann

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2021
Svar fra nishi modi den 29. sep. 2021
Thanks for staying with us. We appreciate your feedback!

2/10 Forfærdeligt

Jenny

Rejste med familie
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bad bad
The lady work there really rude! And internet so bad I can even login internet and my daughter come asking her she can’t login and that lady get mad on my daughter. I never come back that place.
Overnattede 2 nætter i september 2021
Svar fra ripal modi den 26. sep. 2021
Thank you for your feedback. We will be addressing your concerns

10/10 Fremragende

Cathy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Weekend getaway for my husband and I and it was absolutely perfect! The jetted tub was our personal favorite! Room was clean and comfortable! The lady at the front desk is super nice and helpful!! This is our second time staying there and are already planning another trip in October!! Close to a lot of restaurants and beaches!
Overnattede 4 nætter i september 2021
Svar fra nishi modi den 8. sep. 2021
Thank you dear

8/10 Udmærket

Tri

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2021
Svar fra ripal modi den 9. sep. 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Udmærket

Thao

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I liked the place because it was quiet and close to supermarkets, but the WiFi was weak. The employees were really nice.
Overnattede 3 nætter i september 2021
Svar fra ripal modi den 6. sep. 2021
Thanks for staying with us. We appreciate your feedback!