8/10
We loved the resort but it is new and had a few minor issues.
- communication was poor leading up to our visit. We asked questions online and were just given an auto response to try to upsell us on our room.
- seemed they were understaffed in some of the restaurants. Service was painfully slow on one particular evening.
- we added an excursion through the Secrets site but due to the resort’s more remote location, we found out the excursion wasn’t available for the date/time we booked it for. Still trying to get a refund from the 3rd party vendor. Also be aware there is an extra transport fee b/c the resort is away from everything.
- the casino wasn’t open but was never communicated to us upfront.
Otherwise, the place is beautiful and when they work out the kinks and improve the communication it will be terrific. Food was excellent and the staff was terrific.
Bryan
Overnattede 5 nætter i juli 2025