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Anmeldelser af The Westin San Jose

4 out of 5
The Westin San Jose
302 South Market Street, San Jose, CA

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 575 af i alt 1008 anmeldelser" "
Bedømmelse på 8 − Udmærket. 235 af i alt 1008 anmeldelser" "
Bedømmelse på 6 − Okay. 95 af i alt 1008 anmeldelser" "
Bedømmelse på 4 − Dårligt. 51 af i alt 1008 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 52 af i alt 1008 anmeldelser" "

9,0/10

Rengøring

8,8/10

Service og personale

8,2/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

6/10 Okay

Keyana

Synes godt om: Service og personale
Overnattede 3 nætter i marts 2024
Svar fra JL den 25. maj 2024
Thank you for taking the time on sharing us your feedback. We hope to welcome you back soon!

8/10 Udmærket

Todd

Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This trip to the Westin San Jose was great, really nice place. The shower was amazing, rainfall shower head and it got hot quickly. The staff is very helpful. But there are a few things they could do better on. 1 - This is such a fancy hotel, why do they skimp on their toilet paper? Most everything else was first class, but why use TP that I is worse than what you will find in the bathroom at a gas station. 2 - They don't tell you about pet fees and "mandatory" valet parking. The only reason it is needed is because there isn't really a choice as there are no other lots close by. The pet fee is $40 a night, the valet parking is $51 a night and the parking is offsite. I will give credit to their valet employees, they were quick to check us in and quick to retrieve your car. 3 - Another thing about going first class but then failed in an area would be their TV's in the rooms. There was no ability to access streaming services on them, they have Direct TV which sounded great, but they have the lowest selection of channels I would expect in a hotel as first class as this ones wants to be. We had a great stay, but these 3 items could use some attention, and Expedia could have added in the parking situation and the pet fee.
Overnattede 3 nætter i maj 2024
Svar fra JL den 21. maj 2024
Thank you for taking the time on sharing us your feedback. We apologize for any inconvenience that you experience while staying with us. We hope to welcome you back in the future.

10/10 Fremragende

Carolyn Jacot

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Front Desk den 21. maj 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

2/10 Forfærdeligt

Francisco

Synes ikke om: Service og personale
Overnattede 1 nat i maj 2024
Svar fra JL den 21. maj 2024
Thank you for taking the time on sharing us your feedback. We apologize for any inconvenience that you experienced while staying with us.

2/10 Forfærdeligt

Jason

Overnattede 1 nat i maj 2024
Svar fra JL den 21. maj 2024
Thank your to taking the time on sharing us your feedback. We apologize for any inconvenience that you experienced while staying with us.

10/10 Fremragende

Chau

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra JL den 21. maj 2024
Thank you for taking the time on sharing us your feedback. We hope to welcome you again in the future.

10/10 Fremragende

Susan

Great stay!
Overnattede 1 nat i maj 2024
Svar fra Front Desk den 20. maj 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Fremragende

Haunani

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the area. It seemed central to everything. Room was clean. A little small but it was perfect for us. The staff were friendly and really valued their customers while they stayed there. They make you sign a contract with the understanding that there are to be no parties, no loitering in the hallways, no excessive noise and if you are reported you will be removed from the property. It smells wonderful in the front lobby as well.
Overnattede 1 nat i maj 2024
Svar fra Front Desk den 13. maj 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Fremragende

Trenton

Overnattede 1 nat i maj 2024
Svar fra JL den 9. maj 2024
Thank you for taking the time on sharing us your feedback. We hope tow welcome you back in the future

10/10 Fremragende

Li

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra JL den 9. maj 2024
Thank you for taking the time on sharing us your feedback. We hope to welcome you back in the future

6/10 Okay

zhiyong

Rejste med partner
No parking in the property. Valet parking price is high.
Overnattede 2 nætter i maj 2024
Svar fra JL den 7. maj 2024
Thank you for taking the time on sharing your feedback. We apologize for the inconvenience regarding our parking charges. We hope to welcome you again in the future

10/10 Fremragende

NATHALIE

Overnattede 1 nat i maj 2024

10/10 Fremragende

Malise

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice staff, convenient valet parking, perfect location downtown with proximity to everything. The hotel was gorgeous!
Overnattede 2 nætter i marts 2024
Svar fra Front Desk den 6. maj 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

6/10 Okay

kyle harrison

Overnattede 1 nat i april 2024
Svar fra Front Desk den 24. maj 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Fremragende

Luis

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful place. Comfortable rooms, a little small but it wasnt that bad.
Overnattede 1 nat i april 2024
Svar fra Front Desk den 3. maj 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 Dårligt

Elliott

Rejste med partner
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Typically stay at a property across the street from here and decided to try the Westin for a change. Upon checking in, I mentioned being a rewards member but my phone was cooperating and couldn’t pull up my number, the clerk told me to come back with it later. I guess it’s not something they could look up for me. The building is historic and I do realize there will be concessions given to staying in such a property, such as rooms typically being smaller that more modern properties. This was the case, our king room was definitely small in comparison to what we are accustomed to, but not a deal breaker. The Westin is known for their signature scent, which is the same at all locations. We love the scent and have candles in our own home. Unfortunately, upon entering our room, the Westin scent wasn’t what greeted us, rather it was the strong scent of marijuana, as if someone had been there shortly before our checkin. The room felt dingy and in need of maintenance. Toilet continuously ran, hot water tap peeled, hvac system was startlingly loud. The bed was pretty firm, linens were nice. The location is downtown and on a busy intersection, we listened to the sounds most of the night and made it difficult to sleep. Ultimately, we have no plans on returning to this property and will return to the property we typically stay at.
Overnattede 1 nat i april 2024
Svar fra Front Desk den 29. apr. 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 Dårligt

Richard

Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter
No hotel parking! I left one day early on a five day stay. I not not receive a one day credit (robbery) Richard Meyers Marriott member!
Overnattede 5 nætter i april 2024
Svar fra Front Desk den 29. apr. 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Fremragende

Suzanne

Rejste med partner
Synes godt om: Rengøring, service og personale
A little outdated but classy place the Italian restaurant looks amazing
Overnattede 1 nat i april 2024
Svar fra JL den 21. apr. 2024
Thank you for taking the time on sharing us your feedback. We hope to welcome you again soon!

10/10 Fremragende

John

Synes godt om: Overnatningsstedets tilstand og faciliteter
Nice
Overnattede 1 nat i april 2024
Svar fra jl den 21. apr. 2024
Thank you for taking the time on sharing us your feedback. We hope to welcome you again soon!

6/10 Okay

William, San Diego

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra JL den 19. apr. 2024
Thank you for taking the time on sharing us your feedback. We apologize for any inconvenience that you may have experienced while staying with us. We hope to welcome you again in the future.

10/10 Fremragende

Luis

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Front Desk den 16. apr. 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

2/10 Forfærdeligt

Cheenue

Overnattede 1 nat i april 2024
Svar fra Front Desk den 6. maj 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Fremragende

Leticia

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
How clean it was
Overnattede 1 nat i april 2024
Svar fra JL den 11. apr. 2024
Thank you for taking the time on sharing us your experience. We hope to welcome you again soon.

6/10 Okay

Tricia

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
It was just ok. A little dated. The smoke detector was broken. I did not realize that until the toddler was asleep. The bathtub was disgusting.
Overnattede 1 nat i april 2024
Svar fra Front Desk den 8. apr. 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Fremragende

Keith

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing stay and friendly staff
Overnattede 1 nat i februar 2024
Svar fra Front Desk den 8. apr. 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Fremragende

aubrey

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Front Desk den 8. apr. 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Fremragende

caroline

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Front Desk den 8. apr. 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Udmærket

Amy

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Rooms are quite small but nicely appointed.
Overnattede 1 nat i marts 2024
Svar fra Front Desk den 29. mar. 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Udmærket

Sarah

Close to SJSU, nice hotel with lots of character
Overnattede 1 nat i marts 2024
Svar fra Front Desk den 29. mar. 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Fremragende

Wendy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
great customer service
Overnattede 1 nat i marts 2024
Svar fra Front Desk den 27. mar. 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Fremragende

Debra, Victoria

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very pleasant and helpful front desk staff
Overnattede 1 nat i marts 2024
Svar fra Front Desk den 27. mar. 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Fremragende

Peggy

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Easy walking to San Jose Center for the Performing Arts. Dining options in hotel. Valet parking efficient. Staff friendly. Surprisingly quiet after 10pm so easy to sleep.
Overnattede 1 nat i marts 2024
Svar fra Front Desk den 27. mar. 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Udmærket

Esther

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Stayed in downtown San Jose, love the location of The Westin. Stayed the weekend for an event at the Convention Center, very close; super walkable.
Overnattede 1 nat i marts 2024
Svar fra Tony den 20. mar. 2024
Thanks for the review we are thirlled you enjoyed your stay!

10/10 Fremragende

Sita

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Wonderful beds and bedding. Excellent service. We loved our first night so much that we decided to stay an additional night and Jordan at the front desk was able to make it happen for us!
Overnattede 1 nat i marts 2024
Svar fra Tony den 20. mar. 2024
Thanks for the review we are thirlled you enjoyed your stay!

8/10 Udmærket

Jenny

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was classic
Overnattede 1 nat i marts 2024
Svar fra Tony den 20. mar. 2024
Thanks for the review we are thirlled you enjoyed your stay!

8/10 Udmærket

Nha-Nghi

Overnattede 2 nætter i marts 2024
Svar fra Front Desk den 3. apr. 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Fremragende

Ramiro

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was quiet and the places I needed to go to were walking distance.
Overnattede 1 nat i marts 2024
Svar fra Tony den 20. mar. 2024
Thanks for the review we are thirlled you enjoyed your stay!

8/10 Udmærket

Raquel

Rejste i en gruppe
Synes godt om: Service og personale
Really comfortable beds. The lobby area carpet definitely needs to be cleaned or replaced. Make sure to read their little waivers where you could be fined at their dis or kicked out.
Overnattede 1 nat i marts 2024
Svar fra Thanks for the review we are thirlled you enjoyed den 20. mar. 2024
Thanks for the review we are thirlled you enjoyed your stay! We will make notes of your findings.

10/10 Fremragende

Eleanor, San Luis Obispo

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Did not like the pillows.
Overnattede 1 nat i marts 2024
Svar fra Tony den 20. mar. 2024
Thanks for the review we are thirlled you enjoyed your stay!

10/10 Fremragende

Luz

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean rooms
Overnattede 1 nat i marts 2024
Svar fra Tony den 20. mar. 2024
Thanks for the review we are thirlled you enjoyed your stay!

10/10 Fremragende

Dion

Overnattede 1 nat i marts 2024
Svar fra Tony den 20. mar. 2024
Thanks for the review we are thirlled you enjoyed your stay!

10/10 Fremragende

Perry, Elk Grove

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Tony den 20. mar. 2024
Thanks for the review we are thirlled you enjoyed your stay!

10/10 Fremragende

Ruben

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
great all around
Overnattede 1 nat i marts 2024
Svar fra tony den 5. mar. 2024
Thanks for the review we appreciate it! We hope to see you again pretty soon!!

8/10 Udmærket

Maria

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra tony den 5. mar. 2024
Thanks for the review we appreciate it! We hope to see you again pretty soon!!

8/10 Udmærket

Hiyam, EL PASO

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice place in downtown close to all the fun you want
Overnattede 2 nætter i marts 2024
Svar fra tony den 5. mar. 2024
Thanks for the review we appreciate it! We hope to see you again pretty soon!!

10/10 Fremragende

Nallely

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Convenient for downtown activities
Overnattede 1 nat i marts 2024
Svar fra tony den 5. mar. 2024
Glad you enjoyed your stay!

10/10 Fremragende

Amy

Check in staff was professional, friendly and helpful. The hotel is very clean and smells wonderful!
Overnattede 1 nat i februar 2024
Svar fra tony den 5. mar. 2024
We appreacitre you mentioning the staff and hope to see you soon!

6/10 Okay

James D

Forretningsrejsende
Synes godt om: Service og personale, faciliteter
I could not log onto the Wifi.. TV did not work - when guide came it, it continually scrolled and was unusable.
Overnattede 1 nat i februar 2024
Svar fra tony den 5. mar. 2024
thanks for letting us know about your most recent stay and we are sadden that the TV did not work for you.

10/10 Fremragende

Melanie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Tony den 27. feb. 2024
Thank you very much for letting us know your most recent stay. We are thrilled you enjoyed it and look forward to seeing you soon again!

10/10 Fremragende

Flor

Overnattede 1 nat i februar 2024
Svar fra Front Desk den 27. mar. 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management