6/10 Okay
Ken, San Jose
Rejste med partner
30. sep. 2025
The hotel itself doesn't look very inviting. The external appearance is old and run down. There is not a lot of attention to detail. It wouldn’t take much to make this hotel more pleasant. The workers are not very pleasant. Only one housekeeper smiled during our entire stay and the front desk workers, while pleasant, never smiles. Sonesta has a good reputation so I was disappointed. Staff was smoking on the upstairs balcony.
The first room given to me had a strong smell of tobacco covered up by deodorizer. Not good for a non-smoking hotel. I asked for another room which was better.
The telephone in the room did not work. I immediately reported it to the front desk person who said he would have maintenance check it out. At checkout 2 days later I inquired about the phone. I was told they were ordering a part. Nobody had ever come to the room.
The rooms are spacious and clean.
The rooms are very quiet even though the hotel is right on a busy road.
The hotel feels safe.
The mattress was saggy and soft and seemed old and in need of upgrade.
Tiniest bath towels I have seen in a hotel.
Two very small and flat pillows on king size bed.
Air Conditioner was good.
Refrigerator and microwave oven were fine.
My side of the bed had no available outlets for my phone. I found an outlet by pulling the bed away from the wall.
Breakfast was continental style with yogurt and cereal. Oatmeal packets, but no hot water. Juice and coffee and hot chocolate.
Ken
Overnattede 2 nætter i september 2025
