Hoteller med pool i Sampalan

"We booked two neighboring villas, each with a private pool. Upon arrival, we immediately noticed a large construction site right next to the villas, which had not been disclosed on either Hotels.com or the hotel’s own website. We informed the hotel right away but received no meaningful response. The next morning, we were woken at 7 a.m. by loud construction noise, continuing daily from 7 a.m. to 5 p.m. When we complained, we were referred to Hotels.com. After multiple conversations with their customer service—having to repeat the entire story several times—the hotel offered an “upgrade.” The upgrade consisted of two suites without private pools, located far apart and connected internally by stairs. We declined, as this did not match what we had booked and paid for. After hours of waiting, we were informed that the hotel had rejected any refund or price reduction, and Hotels.com would not pursue the matter further. Only at check-out did the hotel offer honeymoon pool suites, but by then our onward travel was already arranged. We checked out early without any compensation, apology, or refund for the unused night. Only thing we got handed, was a paper trying to get us to agree that we wouldn’t get any compensation, we did not sign it. This level of handling  is unacceptable for a resort at this price point. The staff was very friendly and this review is to the upper management, not on site."