Dear Madam. Thank you for taking the time to comment on us. We also have rooms without carpets. For any special requests, you can always contact us and we will do our best to ensure that the room you are allocated to meets your requirements. Your remarks about the room have been passed on to the pertinent department. Any constructive criticism is extremely useful to us since it helps us improve and ensure that you as guest are fully satisfied. Thank you therefore for your input. Kindest regards from Salzburg.

Thank yoiu very much for your review.Unfortunately, you did not describe the situation quite correctly. Through Expedia you booked the room type Standard Double Room, 1 King Bed, Non Smoking (Residence) with the request for the room to be made up with twin beds. The Residence is our annex building and there we only have one room where the beds can be sparated into twin beds. Unfortuntely, this room is on the top floor of the building which can only be reached by one floor of stairs. When you stated that you did not like the room because of the stairs I explained the situation. As an alternative I offered to upgrade your room to a Superior double room in the main building of the hotel, However you hesitated for a while because in this room we could not make up the beds as twin beds. After my third offer to change the room you finally agreed and we moved your luggage to the new room. As initially we gave you the the kind of room you orignally booked with the request you stated and then right away offered you an alternative when you did not like the room I feel that we did everything possible in order to make your stay a pleasant one.