Udendørsområde

Anmeldelser af Best Western Plus Airport Inn & Suites

2.5 out of 5
Best Western Plus Airport Inn & Suites
5433 W Wiley Post Way, Salt Lake City, UT

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 477 af i alt 1006 anmeldelser" "
Bedømmelse på 8 − Udmærket. 293 af i alt 1006 anmeldelser" "
Bedømmelse på 6 − Okay. 99 af i alt 1006 anmeldelser" "
Bedømmelse på 4 − Dårligt. 70 af i alt 1006 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 67 af i alt 1006 anmeldelser" "

8,6/10

Rengøring

8,6/10

Service og personale

7,8/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Claire

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
It was clean, but needs a refresh, new paint and grout.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Myles

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Amy

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Property is going through renovations. The rooms were musty and smelled of chemicals from the Reno I think. We didn’t stay and got a refund. The staff was very good though about it all.
Overnattede 1 nat i maj 2024

10/10 Fremragende

SOURABH

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Its an excellent property to enjoy your vacation.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Sandra, SPRING CREEK

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
They were able to run me back to My hotel.
Overnattede 1 nat i april 2024

10/10 Fremragende

Lorra

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff is incredible they welcome you in like family. The rooms are exceptionally clean and the complimentary breakfast are outstanding. The front desk manager was such a sweetheart I will keep coming back again and again
Overnattede 4 nætter i april 2024

8/10 Udmærket

Fred

Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
24 hour shuttle service to the airport is awesome!
Overnattede 1 nat i april 2024

8/10 Udmærket

Mike

Forretningsrejsende, Rejste i en gruppe
Clean and comfortable
Overnattede 1 nat i april 2024

8/10 Udmærket

Tracy

Overnattede 1 nat i april 2024

6/10 Okay

Changfu

Synes godt om: Rengøring, service og personale, faciliteter
Decent for the price
Overnattede 2 nætter i april 2024

8/10 Udmærket

Jana

The property is close to the airport and offers a shuttle so we did not have to park at the airport. It is also located in a nice clean
Overnattede 1 nat i april 2024

6/10 Okay

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was ok
Overnattede 1 nat i april 2024
Svar fra Manager den 2. maj 2024
Dear David, Thank you for sharing your thoughts on our property after your recent stay. I noticed you left a 3-star rating instead of a 5-star one, and I'm eager to learn how we could have improved to earn that higher rating from you. Your feedback is invaluable to us in striving for excellence. Please feel free to share any suggestions or concerns you have. We truly appreciate your input.

10/10 Fremragende

Robert

Clean
Overnattede 1 nat i april 2024
Svar fra Manager den 2. maj 2024
Dear Robert, We're thrilled to receive your 5-star rating! Your feedback brings us joy here at Best Western Plus. Thank you for your kind words!

10/10 Fremragende

Henry

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice, safe and clean property. Helpful front desk agents.
Overnattede 1 nat i april 2024
Svar fra Manager den 2. maj 2024
Thank you

10/10 Fremragende

Damir, Chicago

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice comfortable , clean room and friendly staff
Overnattede 1 nat i april 2024
Svar fra MANAGER den 2. maj 2024
Dear Damir, Thank you for taking the time to review our property following your recent stay with us. it brings us joy to hear that you enjoyed your stay with clean room and friendly staff. Thank you.

6/10 Okay

Mario Jr

Overnattede 1 nat i april 2024

10/10 Fremragende

KIM

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The customer service was excellent. Room was clean and bed was comfortable
Overnattede 1 nat i april 2024
Svar fra Manager den 2. maj 2024
Hello Kim, We greatly appreciate your 5-star rating. It brings us joy to hear that you received excellent customer service and found the rooms clean and the beds comfortable. Thank you!

4/10 Dårligt

Ricky

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

8/10 Udmærket

Gustavo, Naranjo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
No restaurants near
Overnattede 1 nat i april 2024

10/10 Fremragende

Bobbie S

Rejste med partner
Synes godt om: Faciliteter
Bed is comfortable!
Overnattede 1 nat i april 2024

10/10 Fremragende

CATHAY

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent service
Overnattede 1 nat i april 2024

2/10 Forfærdeligt

Wanda

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
We checked in late, the front desk lady was nice but you could tell that the night seemed a little rough. Our room was dirty, not vaccummed, grass or something in the sheets bathroom was probably the cleanest part of the room. The dresser was unusable. It was broken, so they turned it around and put it against the wall.
Overnattede 1 nat i april 2024
Svar fra Manager den 8. apr. 2024
Dear Wanda,Thank you for taking the time to review our property following your recent stay with us. I'm sorry to hear about your disappointing experience at the hotel. It sounds like there were multiple issues that affected your stay, from cleanliness concerns to furniture maintenance problems. Your feedback is valuable, Rest assured, I will share your feedback with our staff to ensure that we avoid such mistakes in the future. Thank you for bringing these concerns to our attention.

8/10 Udmærket

Robert

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice hotel right next to the airport. With a great 24hr shuttle service to n from. Would definitely stay again.
Overnattede 1 nat i april 2024
Svar fra MANAGER den 12. apr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 8014280900.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

10/10 Fremragende

Sandra

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Close to airport. 24 hour shuttle. Great breakfast. Clean and they are updating with construction right now. We didn’t hear a thing and we were there until 10am.
Overnattede 1 nat i april 2024

10/10 Fremragende

Susan

Overnattede 1 nat i marts 2024

4/10 Dårligt

Annie S

Rejste med partner
Synes ikke om: Service og personale, faciliteter
There was construction going in at the hotel, lots of workers inside painting. Railings were laid in stairwells and one entrance was almost inaccessible. Had to park towards the front if you didn’t want to walk a ways. The fire alarm went off through the whole hotel and there was no direction or really anything from staff. Room had construction debris in it but thankfully didn’t smell like cigarettes like our friends did. All in all it’s ok if you just need to crash for the night but they definitely need some improvements!
Overnattede 2 nætter i marts 2024

4/10 Dårligt

Nada

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Well after getting ready for bed. I turned down the covers. I found a dead bed bug. I called the front desk. Nothing happened, he said he would let the manager know. I was so exhaused, due to being up since 5 am. I just slept on top of the covers. The people above me were noisy until past midnight. I reported the the bug incident to the front desk. I even gave her the bug...wrapped in toilet paper. I was told the manager would be in by 10 am. It is now 12:34pm. I called the front desk. No response. I would like to be compensated in some way.
Overnattede 1 nat i marts 2024
Svar fra Manager den 26. mar. 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations especially with the room. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 8014280900.Sincerely,

2/10 Forfærdeligt

Paul

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The grout is cracked out around the tiles and there were loose tiles in the bathroom. The hot water was warm at best. Found a pair of socks in the closet. The shuttle service from the airport took an hour to pick us up. Parking is $10 a day. Our flight was delayed and they said if we weren’t there by 1:00a.m. our room could be canceled when we already paid for the reservation.
Overnattede 1 nat i marts 2024

6/10 Okay

Robert, St. Joseph

Forretningsrejsende
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Needs updsted
Overnattede 2 nætter i marts 2024

8/10 Udmærket

Robert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024

6/10 Okay

Ron

Rejste med familie
Synes godt om: Rengøring
We booked this property as the information said they had 24 hour airport shuttle service. Well, we arrived shortly after mudnight and when we called for the shuttle were told it would not be available till 5am.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Victoria

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
The staff was very friendly and helpful.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Julie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice staff, easy 1 night stay.
Overnattede 1 nat i marts 2024
Svar fra Manager den 15. mar. 2024
thank you

2/10 Forfærdeligt

Jeffrey

Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Painting the interior of building, closing pool, sauna and fitness center. Workmen, equipment blocked hallway. We were put in room across from pool. Smelled of paint, had to walk around workmen, often having to wait, noisy. Then worked until after 8 PM. Wasn't until I complained to front desk that they moved us to another room, even though this was all going on just off front desk area so they were well aware of situation. "Sorry for the inconvenience" was all we got, Money wasn't the issue, poor service and value were/are. Bad management.
Overnattede 1 nat i marts 2024
Svar fra manager den 26. mar. 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 8014280900.Sincerely,

8/10 Udmærket

Erik, Seattle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Manager den 15. mar. 2024
Thank you

8/10 Udmærket

Zorana

Overnattede 3 nætter i marts 2024

8/10 Udmærket

Gustavo

Overnattede 5 nætter i marts 2024
Svar fra Manager den 15. mar. 2024
Thank you

10/10 Fremragende

Charlene

Overnattede 1 nat i marts 2024

6/10 Okay

Kari

Overnattede 1 nat i marts 2024

10/10 Fremragende

Patty

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to the airport yet far enough away thatyou can't hear the planes coming and going.
Overnattede 1 nat i marts 2024
Svar fra Manager den 13. mar. 2024
We're glad to hear that you found our location convenient yet peaceful! Providing a quiet retreat while still being close to the airport is something we strive for. Thank you for sharing your experience, and we hope to welcome you back soon!

10/10 Fremragende

Jennifer

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
My teenager love the big bathroom
Overnattede 1 nat i marts 2024
Svar fra Manager den 13. mar. 2024
We're delighted to hear that your teenager enjoyed the spacious bathroom! It's always rewarding to know that our amenities contribute positively to our guests' experiences. Thank you for sharing your feedback with us. We hope to welcome you and your family back again soon!

8/10 Udmærket

mason

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
very clean
Overnattede 1 nat i marts 2024
Svar fra Manager den 3. mar. 2024
Dear Mason, Thank you so much.

10/10 Fremragende

Carlos

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice new hotel
Overnattede 1 nat i februar 2024
Svar fra Manager den 3. mar. 2024
Thank you so much.

2/10 Forfærdeligt

LeeAnn

Rejste med familie, Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Won’t stay here again
Overnattede 1 nat i februar 2024
Svar fra Manager den 3. mar. 2024
I'm sorry to hear that you had a less than satisfactory experience during your stay. Your feedback is valuable to us, and we would appreciate it if you could provide more details about the issues you encountered so that we can address them and ensure a better experience for future guests. Please feel free to reach out to our management team directly with any specific concerns you may have. We strive to continually improve our services and facilities, and your input helps us in that process. Thank you for bringing this to our attention.

8/10 Udmærket

Martín

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Really good
Overnattede 1 nat i februar 2024
Svar fra Manager den 3. mar. 2024
Thank you for your positive feedback! We're thrilled to hear that you had a great experience during your stay with us. We look forward to welcoming you back in the future!

8/10 Udmærket

Sarah

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was fairly simple to get to where we needed to go. The water for the shower could have been hotter. While the bed was super comfy the lack of table and chairs for eating in the room was inconvenient and just not comfy for lounging while waiting for each other to get ready.
Overnattede 1 nat i februar 2024
Svar fra Manager den 3. mar. 2024
Dear Sarah, Thank you for your feedback. We're glad to hear that our location was convenient for your needs and that you found the bed comfortable. We apologize for any inconvenience regarding the water temperature in the shower and the lack of a table and chairs in your room. Your comments will be shared with our team for further improvement. We appreciate your input, as it helps us enhance the experience for all our guests. If your travels bring you back to the area, we hope to have the opportunity to provide you with a more enjoyable stay.

4/10 Dårligt

Byrne, American Fork

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The first room still had the previous guest!s garbage in it. The hallway floor of the second was filthy from workmen who hadn't cleaned up after themselves. The third was okay. Breakfast was good but nothing special. The front desk people were very helpful.
Overnattede 1 nat i februar 2024
Svar fra Manager den 29. feb. 2024
I'm sorry to hear about your experience with the first two rooms and the cleanliness issues. It sounds like that must have been frustrating. However, it's good to hear that room was satisfactory and that you found the breakfast enjoyable. It's also great that the front desk staff were helpful.

8/10 Udmærket

Jorge, Rock Springs

Overnattede 2 nætter i februar 2024

10/10 Fremragende

Stephen

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff was nice and offered a to go breakfast when I was not going to make the usual breakfast. I left before breakfast started and they had something for me to take to the airport.
Overnattede 1 nat i februar 2024
Svar fra Manager den 3. mar. 2024
We're delighted to hear that you enjoyed our hospitality and that our staff went above and beyond to accommodate your needs, even providing a to-go breakfast for your early departure. Your satisfaction is our priority, and we're pleased that we could make your stay more convenient and enjoyable. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future!

10/10 Fremragende

TAMMY

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Manager den 29. feb. 2024
Thank you