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Anmeldelser af SureStay Plus Hotel By Best Western Salmon Arm

2.5 out of 5
SureStay Plus Hotel By Best Western Salmon Arm
61 10th St Sw, Salmon Arm, BC

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 315 af i alt 1002 anmeldelser" "
Bedømmelse på 8 − Udmærket. 444 af i alt 1002 anmeldelser" "
Bedømmelse på 6 − Okay. 164 af i alt 1002 anmeldelser" "
Bedømmelse på 4 − Dårligt. 49 af i alt 1002 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 30 af i alt 1002 anmeldelser" "

8,2/10

Rengøring

8,6/10

Service og personale

7,6/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Anette

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Meget godt
Rigtigt godt til prisen. Stort værelse, god beliggenhed. Dejligt med morgenmad.
Overnattede 1 nat i august 2023

2/10 Forfærdeligt

Shirley

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was dirty.chambermaid service was not good .
Overnattede 5 nætter i maj 2024
Svar fra Bill - General Manager den 22. maj 2024
Thank you for your review on our property. I am sorry that we did not meet your expectations with the cleanliness of your room during your stay. Your concerns have been noted and passed onto our housekeeping department for review and correction.I do hope we will have the opportunity to have you stay with us again and offer you a remarkable guest experience.

10/10 Fremragende

Wanda

Rejste med familie
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Convenient
Overnattede 2 nætter i maj 2024
Svar fra Donna den 23. maj 2024
We look forward to having you stay with us again.Donna

10/10 Fremragende

Brian

Rejste med partner
I would recommend it
Overnattede 3 nætter i maj 2024
Svar fra Donna den 23. maj 2024
Thank you for the review.We hope to see you again soon.Donna

10/10 Fremragende

Stuart

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Cody

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff are great, Bill is the GM and he is personable and took care of any items needed. We enjoyed are stay.
Overnattede 2 nætter i maj 2024
Svar fra Donna den 23. maj 2024
Thank you for the review.We look forward to seeing you again.Donna

10/10 Fremragende

Tammy, Bentley

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Manager was very personable and diligent.
Overnattede 2 nætter i maj 2024
Svar fra Donna den 23. maj 2024
Thank you We look forward to having you stay with us again.Donna

8/10 Udmærket

Michelle

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were nice. Breakfast was good. Great place for the price
Overnattede 1 nat i maj 2024
Svar fra Donna den 23. maj 2024
Thank you for the review.We look forward to having you stay with us again.Donna

8/10 Udmærket

Laurie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Scott, Langley

Rejste med familie, Rejste med partner
Synes godt om: Faciliteter
Met my need. Simple and no drama. Friendly staff.
Overnattede 1 nat i maj 2024
Svar fra d den 15. maj 2024
Thank you for the review.We look forward to having you stay with us again.Donna

8/10 Udmærket

Michael, Victoria

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Convenient location for our very long day of travelling through the Okanagan. We checked in at 9:00pm and food options were limited nearby.
Overnattede 1 nat i maj 2024
Svar fra d den 15. maj 2024
Thank you for the review.I apologize that you had limited options to eat after 9 pm.We do hop[e to have you stay with us again.Donna

10/10 Fremragende

Adam

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Walk to restaurants and Starbucks
Overnattede 1 nat i maj 2024
Svar fra d den 15. maj 2024
Thank you for the review.We look forward to having you stay with us again in the future.Donna

10/10 Fremragende

Jiahao

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

8/10 Udmærket

Paula

Rejste med partner
Synes godt om: Rengøring, service og personale
Limited parking Hot tub not working
Overnattede 2 nætter i maj 2024
Svar fra Donna den 9. maj 2024
Thank you for the review.We are sorry about the limited parking, and hot tub not working. We do hope to have you stay with us again.Donna

8/10 Udmærket

Cathy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Staff was great,room was comfortable and clean and quiet. Breakfast was well stocked. Lighting for reading could have been better. Discount for dinner at mr.mikes is an added bonus. Would book again for sure.
Overnattede 1 nat i maj 2024
Svar fra d den 9. maj 2024
Thank you for the review.We are happy to hear that you enjoyed staying with us, we look forward to seeing you again.Donna

8/10 Udmærket

Lianna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
was a little surprised it was a motel and not a hotel as listed, but overall a great place, close to everything we needed.
Overnattede 1 nat i april 2024
Svar fra Donna den 9. maj 2024
Thank you for the review.We look forward to having you stay with us again.Donna

10/10 Fremragende

Carine

Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

10/10 Fremragende

Rob

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very friendly staff.
Overnattede 4 nætter i april 2024
Svar fra d den 26. apr. 2024
Thank you for the review.We look forward to having you stay with us again.Donna

10/10 Fremragende

Jamie

Rejste med partner, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We stayed with our dog for one night. The pet area was very convenient. Room was spacious. Breakfast was delicious. Great hotel.
Overnattede 1 nat i april 2024
Svar fra d den 24. apr. 2024
Thank you for the review.It is nice to know that you and your pup had a good stay.We look forward to having you stay with us again.Donna

8/10 Udmærket

Brian

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We enjoyed our stay very much. The breakfast was very good and the staff member who served was very helpful. The front desk staff were also very helpful. Only small complaint would be the bathroom light and noisy fan came on together.
Overnattede 2 nætter i april 2024
Svar fra d den 26. apr. 2024
Thank you for the review.It is good to hear that you enjoyed staying with us. I am sorry that you found the fan noisy in the bathroom.We look forward to having you stay with us again.Donna

8/10 Udmærket

Robert

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Restaurant choices and liquor store within easy walking distance.
Overnattede 1 nat i april 2024
Svar fra Donna den 24. apr. 2024
Thank you for the review.We look forward to having you stay with us again.Donna

8/10 Udmærket

Gang

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024

2/10 Forfærdeligt

Yuanyuan

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
At checking in when I ask if there is another room(ground floor or close by room) available due to my leg problem. I was told that’s the only room they have available. After I turn in for the night ready for bed I notice there is a big sinking hole in the middle of the mattress. After I remove the cover the mattress looks older than me. Very uncomfortable! I called front desk suddenly they have room available and offer to move me at 11:16pm after a long day drive. Not impressed not happy.
Overnattede 1 nat i april 2024
Svar fra Bill -General Manager den 16. apr. 2024
I am sorry to hear that we did not meet your expectations during your stay with us. At the time you requested a different room, there might not have been another available and as the evening went on availability can change due to cancellations. Please note with prior notice we could have worked to find you a more suitable room. When booking with Expedia you can request such things as lower floor rooms.

10/10 Fremragende

Debora

Overnattede 1 nat i april 2024

8/10 Udmærket

Sandra, Winnipeg

Synes godt om: Service og personale
Overnattede 1 nat i april 2024

10/10 Fremragende

Greg

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

10/10 Fremragende

Jesse

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Free breakfast was not listed with the room but it was included so a major bonus with 6 kids.
Overnattede 1 nat i marts 2024
Svar fra Donna den 17. apr. 2024
Thank you for the review.We are very proud of the breakfast that we have here.I hope to have the pleasure of having you stay with us again.Donna

10/10 Fremragende

Jim

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
SureStay has become our go to hotel for Salmon Arm, the best service and location for the price and excellent service.
Overnattede 1 nat i marts 2024
Svar fra Donna den 17. apr. 2024
Thank you for the great review. We appreciate having you with us and look forward to the next stay with us.Donna

4/10 Dårligt

Darla

Rejste med partner
Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring
Rooms were not clean, floors had physical dirt on them everything extremely dusty.
Overnattede 1 nat i marts 2024
Svar fra Donna den 7. apr. 2024
Thank you for reaching out to us.I am sorry that we did not meet the standards on which it should be.I do hope you will try us again so you have a better stayDonna

10/10 Fremragende

Jim

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Great Hotel, within a short hop from Hwy 1 on the Western Side of Salmon Arm. Great Accommodations at a Great Price Compared to the other options in town.
Overnattede 1 nat i marts 2024
Svar fra Donna den 17. apr. 2024
Thank you for the review.Donna

10/10 Fremragende

Shawn

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient location and ample parking even for larger vehicles
Overnattede 1 nat i marts 2024
Svar fra Donna den 17. apr. 2024
Thank you for the review.We look forward to having you stay with us again.Donna

8/10 Udmærket

Robyn, Kamloops

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
The shower wasnt draining probably and the knob to pull to start the shower was very difficult to pull.
Overnattede 2 nætter i marts 2024
Svar fra donna den 3. apr. 2024
Thank you for the review.I am sorry that you had issues with the shower.We will be looking into this and we hope to see you again.Donna Front Desk Manager

8/10 Udmærket

John

Rejste med partner, Rejste med kæledyr
Synes godt om: Rengøring
Synes ikke om: Service og personale
Plumbing could hear others showers go on and off. Outside gargage can over flowing . Handy location to everything though.
Overnattede 1 nat i marts 2024
Svar fra Donna den 3. apr. 2024
Thank you for the review.I am terribly sorry that you could hear the water running from other showers. I do hope that you will stay with us again.DonnaFront Desk Manager

8/10 Udmærket

Wessley

Rejste med familie og småbørn
Synes godt om: Faciliteter
Good stay
Overnattede 1 nat i marts 2024
Svar fra Donna den 3. apr. 2024
Thank you for the review.I am glad that you had a good stay, we look forward to having you again.DonnaFront Desk Manager

10/10 Fremragende

E

It is definitely a 3 star
Overnattede 1 nat i marts 2024

4/10 Dårligt

Justin

Overnattede 3 nætter i marts 2024
Svar fra Bill - General Manager den 16. apr. 2024
Hello JustinWe are sorry to hear we did not meet your expectations when you stayed with us recently. Can you please provide more details on your stay and I will take them forward to our team members?

6/10 Okay

Jack

Overnattede 1 nat i marts 2024

10/10 Fremragende

Sheila

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Keep up the good work
Overnattede 1 nat i februar 2024

10/10 Fremragende

Travis

Rejste i en gruppe, Rejste med kæledyr
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was perfect , comfort and clean and all things mentioned above , great staff , easy access to food , we will be back
Overnattede 1 nat i februar 2024
Svar fra Donna den 17. apr. 2024
Thank you for the review.We look forward to having you back with us.Donna

10/10 Fremragende

Sumit

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It is a well managed property with well planned design and facilities. Will come back again for sure.
Overnattede 1 nat i februar 2024
Svar fra Donna den 17. apr. 2024
Thank you for the review.We look forward to having you stay with us again.Donna

8/10 Udmærket

Justine

Synes godt om: Rengøring, service og personale
Very clean Limited parking The room was very hot all night, unable to turn heat down, almost unbearable
Overnattede 1 nat i februar 2024

8/10 Udmærket

Candace

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel! Room was clean and had a comfy bed. It was a great breakfast in the morning. Only downfall was we heard the train at night which was pretty loud in my room. Our room was close to the tracks
Overnattede 1 nat i februar 2024

10/10 Fremragende

Joanne

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property was clean service is good and aside from being may be 100 feet from the railway tracks that ran all the trains ran all night. It was very quiet. I only heard the train go by this morning when I went to my truck and and departed so it was a great stay.
Overnattede 1 nat i februar 2024

10/10 Fremragende

Simon

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024

8/10 Udmærket

Edgar

Good location, pleasant staff, nice breakfast
Overnattede 3 nætter i januar 2024

8/10 Udmærket

Patricia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024

4/10 Dårligt

NICOLE

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Barry H. den 9. jan. 2024
Thank you for taking the time to review our property. I sincerely apologize for the inconveniences during your stay with us. We hope that you will consider staying with us again in the future so we can provide you with a superior experience. Thank you for your feedback. Safe travels!

6/10 Okay

TERESA

Rejste med partner, Rejste med kæledyr
Overnattede 1 nat i december 2023

10/10 Fremragende

Alexis

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024

10/10 Fremragende

Rachelle

Overnattede 2 nætter i december 2023