Hoteller i Saint-Étienne-de-l'Olm

"Fantastisk beliggenhed"

"The summer music festival right outside the window made sleeping hard, but the real nightmare didn't start till the next morning. My son-in-law had to leave very early, and my daughter saw him off, but after that, she couldn't get back in. Turns out there had been a power outage during the night, which had knocked out the lock system and the a/c system of the hotel. Several hours later, we woke up and discovered the first daughter outside, who managed to get in and notify everyone - except my other daughter who was on another floor and now got locked out! We had to leave chairs in the door to our rooms which consequently without a/c got very hot as we were packing up. We couldn't leave as one daughter still had her stuff locked in her room and the hotel staff were clueless - until my girl managed to pick the lock herself with her shoelace! Fortunately, when we were leaving several hours delayed, the hotel promised to refund the money for the night's stay as compensation - which seems extremely fair: Even if everything else sucked completely, at least owning up to their mistakes would be one positive thing I could say about this hotel. We watched them do refunds for other guests, but somehow we managed to leave with only their promises and without the refunds being done immediately. So now, 4 weeks later, we have not received the money and the hotel is not responding to our emails. Which if you have read this far will probably not surprise you. Don't go here."

"Super lejlighedshotel med perfekt beliggenhed og p-kælder lige udenfor hotellet. Værelset (2 voksne og 2 børn) var helt perfekt med 2 værelser (soveværelse og stue med sovesofa). Super flot hotel og skøn udsigt. "