Hoteller i Russell

"The night staff lady on the walker was not helpful or friendly she was more worried about getting outside to smoke cigarettes than help the guests very rude and unattentive but the rest of the staff made up for her horrible customer service"

"Netflix/ streaming was not working throughout hotel. Very disappointing when you have kids."

"Front desk at check in was great, very nice and friendly. Got to our room (137) - all the way at the end next to the side entrance. Stairwell door is right across from that room door and it slammed often at night waking us up. The side entrance door to the outside is broken and every time a person goes in or out, it stays wide open for anyone to enter all day and night. It needs fixed ASAP. Upon entering our room, everything looked in order and nice, smelled clean. But when barefoot, the floor...

"The Hampton was very clean and the staff were very friendly. We always stay here when visiting Marshall University."

"If u book 3rd party, like Expedia they do not honor ur booking or help in an way because they get paid. They were not helpful with the 2 rooms for 3 nights. Different room for less money & left a day early. Oh yeah, free breakfast"

"It's not a bad place to stay for the night."

"The room was clean. Front desk staff was friendly. Good value for the cost of the room"

"Overall a great place to stay."

"The bathroom smelled like mold or mildew. There was actually mold. There was cobwebs in the bathroom also"

"Decent stay for a short business trip."

"I have stayed here multiple times. Levi is always the absolute best!! Checked in a little later this time so I missed him. But the lady working at the front desk was so sweet. The next morning as I was leaving early I saw some of the house keepers coming in for their shift. They spoke to me and were so sweet considering I was having a hard morning I truly appreciated the kindness. The staff is always a pleasure to do business with. Definitely will return AGAIN. Thank you Levi and your staff."

"The room was very clean. Beds comfy. Pull out couch was comfortable. Breakfast was good. The pool was nice but kept running out of towels because there were so many people swimming. But the staff was very attentive and replaced towels when requested. I loved the cornhole game and large connect four game in the courtyard. I would definitely recommend this hotel. "

"Went for a wedding. Not really much to do nearby. Some cool bars. Otherwise stay was great. Very clean and comfortable"

"Enjoyed staying, Very clean and comfortable room.The river, restaurants and shops within walking distance. Nice clean Gym I hit every morning. Front desk, Bar tender, server, housekeeping ladies and the maintenance guy ALL very pleasant, polite and helpful. Good job guys !!! That was my second stay... I'll be back...."

"All the staff very nice"

"Breakdown was excellent! Biscuits and gravy, my favorite."

"Staff is great, breakfast was horrible. Toilets did not flush. Would not recommend"

"We enjoyed our short stay. The cabin was equipped with everything you need . The owner greeted me with a thank you card and chocolate when checking out."