2/10
No parking as described in confirmation mail, due to renovation of building. We paid 2*40 euro for room upgrade-(room 1112), but it was next to lift and safetydoor elevators was slamming all night and early morning and no noise dampening in room- so we could hear people talking outside our room. Breakfast hall - yes hall 500 sqm mtr was apparantly shared with a neighbouring Mainport hotel. Two old slow coofe machines for 250 people standing 10 in line - only 4 or 5 serving staff - no cleaning of tables - dirty tables - unfriendly staff clearly under pressure as they were having no clean coffee cups - plates were missing - spoons were missing - eg trays missing - marmelade station were no refilled.Guests were openly displeased and the lady at the receiving station had an angry attitude complaining that all the guests came down at the same time. What a disaster that the staff is seeing there customers as inconvenient rather than the ones paying there salaries.
The products in the breakfast hall was what you will find in a CHEAPER HOSTEL, not worthy of the Hilton name- which used to be related with quality and superiority. The room price is 40 %higher than other hotels in the same area, and hotels.com should not promote this hotel.
We got our 80euro back for the room upgrade, but we wish we never had booked the hotel.
We feel cheated
Niels
Overnattede 2 nætter i april 2025