Dear Merna,My personal regret and apologies from all our staff for what happened , but in good faith always for the work and safety of our guests from 30 years.I'll just clarify what happened in a few lines.ITALY is going through a difficult period due to the heat and not only ITALY but I think the whole world. The power outage is on the agenda and we were called because one of the rooms in the hotel was without electricity and obviously without air conditioning and therefore the receptionist on duty immediately intervened to fix the fault.Our housekeeper always comes in to tidy up and refresh the room, she certainly turned off the light and accidentally lost a phone card.I gladly checked her in and we had a nice conversation, being from the same country and we are from the same neighborhood of birth. Please accept my apologies and it will be a lesson for our employee.Thank you in advance and I hope to see you again as our welcome guest as soon as possible.Best wishes and please can you great your Father from "Shubra"

Dear Partner,Since 1983 our Country hasn't been really hot with abnormal temperatures.Our Hotel has a safety system, black out around all our City every day due to using the fan or the air conditioner on the wrong way under 16/18 degree. Hope that clear our opinion and explain that our Hotel as all Hotels do them better in this difficult time.best regards

Immensamente siamo felici e speriamo sempre nel costante miglioramento e in attesa di aver La come nostro prossimo ospite.Hotel Ferrarese

Gentile sig. Gamini, la ringrazio per aver dedicato del suo tempo per condividere la sua opinione; ci dispiace se il soggiorno non e stato del suo gradimento...questo rappresenta per noi uno stimolo in piu per migliorare.Cordiali Saluti,

Really a pleasure have you as our Guest.

Dear Frank,So sorry and I apologize about your stayment in Our Hotel, but i want to define more than one points and Focus, our Hotel Visibliy has a really clear adress and number so in that way really easy for all our Guest in 30 years to find the Hotel.I'ME SURE that a misunderstanding between our personale and you , because we are really friendly, best treatment, smile all time , helpefully .....this only sme words from our Guest by feedback.I invite you next time to come here in our Hotel another time in ROME.Yours Staff Hotel ferrarese

Grazie Mille . Aspettiamo a Roma eterna La prossima come un nostro Gradito Ospite.

Thank you very much for your courtesy and the time you have dedicated to write to us, our structure will improve the breakfast as per your advice. Looking forward to hosting you another time with a better breakfast. Thanks also for your cordially and your satisfing for our staff.

thank you sir... it will be greatful to see you next time :)