Facilitet på overnatningsstedet

Anmeldelser af Motel 6 Rohnert Park, CA

2 out of 5
Motel 6 Rohnert Park, CA
6145 Commerce Blvd, Rohnert Park, CA

Anmeldelser

6,6
Bedømmelse på 10 − Fremragende. 250 af i alt 1002 anmeldelser" "
Bedømmelse på 8 − Udmærket. 242 af i alt 1002 anmeldelser" "
Bedømmelse på 6 − Okay. 179 af i alt 1002 anmeldelser" "
Bedømmelse på 4 − Dårligt. 136 af i alt 1002 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 195 af i alt 1002 anmeldelser" "

6,6/10

Rengøring

7,6/10

Service og personale

5,4/10

Faciliteter

6,2/10

Overnatningsstedets tilstand og faciliteter

6,6/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Flemming

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Rating siger alt om en nedslidt motel og værelserne.
Overnattede 1 nat i april 2023
Svar fra Sophia CSR den 27. apr. 2023
Hi Flemming,We apologize that our motel and rooms did not meet your expectations. We take all guest feedback seriously and will work to improve in the areas mentioned in your review. If you would like to discuss your experience further or have any additional feedback, please do not hesitate to reach out to us directly. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future.

6/10 Okay

Jonathan

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Lauren

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Felt safe…..when I needed a new remote for my tv….was helped promptly…..was able to have my breakfast microwaved in the office….everyone most helpful☺️
Overnattede 3 nætter i maj 2024
Svar fra Sophia CSR den 13. maj 2024
Hi Lauren,We are delighted to hear that you felt safe during your stay and that our team was able to promptly assist you with your needs, including providing a new TV remote and microwaving your breakfast. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to our team. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future!

6/10 Okay

bradley

Rejste i en gruppe
Synes godt om: Service og personale
Synes ikke om: Faciliteter
It would be nice if the heating and air conditioning system worked, would have liked coffee pot, small refrigerator, hair dryer, ice bucket and cups, a lock with alarm. You know the basics of a average hotel room.
Overnattede 1 nat i maj 2024
Svar fra Sophia CSR den 13. maj 2024
Hi Bradley,We apologize for the inconvenience of the amenities not meeting your expectations during your stay. Your feedback is important to us, and we'll consider it to ensure a more comfortable experience for our guests in the future. We understand the importance of these basic amenities, and we'll work to address these issues promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more seamless stay on your next visit.

10/10 Fremragende

Susan, Fairfield

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My room was clean but there was a smell in it. I’m not sure what it was maybe the cleaner.
Overnattede 1 nat i maj 2024
Svar fra Sophia CSR den 13. maj 2024
Hi Susan,We are glad to hear that your room was clean, but we apologize for the unpleasant smell you encountered. Our housekeeping team strives to maintain high cleanliness standards, and we'll investigate the source of the smell to ensure it's addressed promptly. Your comfort and satisfaction are important to us, and we appreciate your feedback.

6/10 Okay

Miranda

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Although your front desk personnel was very nice and was Direct in helping me to get a room, the check in time that I was told my room was not ready for two hours past that and when I got the room I was in there was someone in the bathroom, trying to work on the plumbing and after an hour of waiting for that I was moved to another room. I was grateful for the room. The heater was broken and stayed on all night.
Overnattede 1 nat i maj 2024
Svar fra Sophia CSR den 9. maj 2024
Hi Miranda,We sincerely apologize for the inconvenience you faced during your stay. While glad to hear that our front desk staff provided helpful assistance, we understand the frustration caused by the delayed room readiness, plumbing issue, and malfunctioning heater. This falls short of the high standards we aim to provide. Please accept our apologies, and we hope for the chance to make it right for you in the future.

2/10 Forfærdeligt

Edward

Rejste med partner, Forretningsrejsende
We were kept up all night by a domestic disturbance, and the police had to come
Overnattede 2 nætter i maj 2024
Svar fra Sophia CSR den 9. maj 2024
Hi Edward,We regret that your experience did not meet your expectations. We value your feedback and would appreciate any specific details you can provide about what went wrong. Your input is important to us, and we genuinely hope for the opportunity to improve in the future.

6/10 Okay

Jonathan

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Sophia CSR den 9. maj 2024
Hi Jonathan,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

6/10 Okay

Jonathan

Rejste med familie, Rejste med kæledyr
Synes ikke om: Rengøring, service og personale, faciliteter
Right next to the freeway so its loud. We stayed in the suite which was a really cool one however we had to wait over an hour for it to be cleaned and we even called ahead, but they didnt clean it very well. There was a clump of hair in the drain catch of the tub and a tater chip on the stair case up to the rooms. The microwave sucked! But we loved the room itself. The staff kept harassing us about the deposit and when we would go to the office to straighten things out “oh no you’re fine”. Like every day. Right hand dont know what the left is doing. Our child complained about the wifi but I had no issues so not sure on that. I would stay in the suite again for sure but bring cleaning supplies and a do not disturb sign.
Overnattede 2 nætter i maj 2024
Svar fra Sophia CSR den 9. maj 2024
Hi Jonathan,We apologize for the inconvenience you encountered during your stay. While we are pleased to hear that you enjoyed the suite itself, we regret that the cleanliness fell short of expectations and that you experienced challenges with the microwave and staff communication regarding the deposit. Your feedback is valuable, and we'll address these issues promptly to ensure a smoother experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future.

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
👍
Overnattede 1 nat i maj 2024
Svar fra Sophia CSR den 6. maj 2024
Hi Michael,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will return to revisit us on your next trip to the area!

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nearby restaurants in walking distance.
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 4. maj 2024
Hi David,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our convenient location. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

4/10 Dårligt

Rowena

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No shampoo. Bathroom floor is dirty
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 4. maj 2024
Hi Rowena,We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Fremragende

Rebecca

Rejste med familie, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Over all this is one of the nicest, cleanest Motel 6’s I’ve stayed at and as a dog owner I frequently use Motel 6. I’ll be back again next year.
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 4. maj 2024
Hi Rebecca,We get inspired by the great feedback and comments we receive from the guests like you! Our Team thanks you for your support and are so glad we were able to provide you with such a wonderful experience. We assure you the best of our services at all times.

8/10 Udmærket

Nola

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Need a little upgrading to rooms
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 30. apr. 2024
Hi Nola,I wanted to say thank you for your rating. However, your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Nallely

Synes godt om: Service og personale
Synes ikke om: Faciliteter
Building needs updating. Very convenient close to shopping centers and casino
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 30. apr. 2024
Hi Nallely,We are glad to know that you had a nice stay with us. However, we apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Jonathan

Rejste med partner, Rejste med familie og småbørn, Rejste med kæledyr
Tiny outdated rooms with old sunken mattresses. Bathroom major water damage and hair stuck in the caulking. Shower head wasnt adjustable. Everything appeared to be clean but there were burn holes in both comforters. But nothing was broken or inoperable. For the price I wasnt trippin but if you can afford better then leave this place for the unhoused population and pushers that cruised the parking lot at all hours.
Overnattede 2 nætter i april 2024
Svar fra Sophia CSR den 28. apr. 2024
Hi Jonathan,We appreciate your detailed feedback regarding your recent stay. While we are glad to hear that everything was in working order and appeared clean, we apologize for the issues you encountered with other issues. We take all feedback seriously and are committed to providing a welcoming environment for all our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to exceed your expectations in the future.

8/10 Udmærket

Debina

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was ok
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 28. apr. 2024
Hi Debina,We wanted to say thanks for your recent stay here at our hotel! We are glad you liked your stay. We can’t wait to welcome you home again soon!

4/10 Dårligt

Cacy

Rejste med familie, Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The room smelled like smoke when we entered, actually had to buy air freshening spray to help with the smell. There was also some very shady characters in the area of my room for a majority of the night. There was also a horrible argument at 3 in the morning in the room next door
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 26. apr. 2024
Hi Cacy,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Forfærdeligt

Bridgette

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This place was so dirty that we asked for another room. The other room was worse which I thought was impossible so we ended up staying in the original room. Everything was disgusting and looked liked it hadn’t been cleaned in weeks. There was a lot of sketchy people not to mention our neighbors all around were loud. I do not recommend this place at all.
Svar fra Sophia CSR den 24. apr. 2024
Hi Bridgette,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 Dårligt

Edward

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Room was very dirty. Hair in the bathroom sink and tub. Floor not swept.
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 23. apr. 2024
Hi Edward,We are sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 Dårligt

Christopher

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
My room was in the middle of people that live at the property. There was noise like people yelling to get let back into their, arguing, working on their car motors. Rubbish can outside of the door spewing with trash. Parking was limited. Handicap stalls were hard to come by. The staff was courteous and friendly.
Overnattede 3 nætter i april 2024
Svar fra Sophia CSR den 26. apr. 2024
Hi Christopher,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Udmærket

Ralph

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Affordable
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 21. apr. 2024
Hi Ralph,We are delighted to hear that you found our accommodations affordable! Providing excellent value for our guests is important to us. We strive to offer comfortable and convenient stays at competitive prices. Thank you for choosing to stay with us, and we look forward to welcoming you back for another affordable and enjoyable experience in the future.

8/10 Udmærket

David

Synes godt om: Rengøring
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 21. apr. 2024
Hi David,Guest satisfaction is our number one objective, we appreciate your rating and hope to see you again to deliver you a 5-star experience.

10/10 Fremragende

Amanda

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff
Overnattede 2 nætter i april 2024
Svar fra Sophia CSR den 18. apr. 2024
Hi Amanda,We are happy that you liked our friendly staff. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

8/10 Udmærket

Kathleen

Synes godt om: Rengøring, service og personale
Convenient, reasonable price, cleaner and nicer colors and romm furnishings than other motel 6s. Easy, quick check in. Pleasant front desk clerk.
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 18. apr. 2024
Hi Kathleen,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

8/10 Udmærket

jefg

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Sophia CSR den 21. apr. 2024
Dear Guest,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

4/10 Dårligt

Frank

Rejste med partner
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
I reserved a non smoking handicap room with 1-queen bed My room was changed to a regular room with 2-full beds No Handicap handrails in bathroom or shower For a 6’1”disabled man with broken fussed back It was very difficult to use the bathroom and get in and out of the shower was very difficult Also for having breathing issues there was alot of smoking in the room around my room Very very hard to sleep I did not get any sleep at all No refrigerator in room No microwave in room No coffee maker in room NO COFFEE IN LOBBY THIS IS THE SECOND TIME I WAS NOT HAPPY OR SATISFIED WITH A EXPEDIA PROPERTY I will hard before booking with expedia again Frank Valencia
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 16. apr. 2024
Hi Frank,We are sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to investigate the matter further. Please do not hesitate to contact us directly regarding your experience. Thank you for your patience.

2/10 Forfærdeligt

Deambra

Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Had to switch rooms because the heater was broken. It was cold. I booked a room with a mini fridge and microwave. They didn’t have a similar room, they wanted to either downgrade me without a refund, or an upgrade and have me pay the difference. The only upgrade was an additional bed. The clerk was kind enough to just give me the room without charging the extra cost. Once I moved rooms, I walked in and it was HOT. Temperature read 79 degrees. I attempted to put the AC on, it didn’t work. There were no other rooms. They initially didn’t want to refund me but had no choice. Would not recommend to anyone.
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 15. apr. 2024
Hi Deambra,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Fremragende

Cesar

Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 4. maj 2024
Hi Cesar,Thank you so much for the lovely 5-star rating about your stay with us at our property. We are delighted to know that you had a fantastic experience and cannot wait to host you again soon!

8/10 Udmærket

Elizabeth, Petaluma

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Room was warm
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 10. apr. 2024
Hi Elizabeth,We appreciate your wonderful feedback! It is always a delight to hear positive experiences from guests like you. Please visit us again soon!

2/10 Forfærdeligt

Sandra

Synes ikke om: Rengøring
The dried, but fairly fresh blood smear on inside of bathroom door jam is a biohazard and disgusting. No reason housekeeping couldn't see that. The floor may get swept, but clearly never mopped. The sink wasn't properly cleaned. I didn't have a blanket, only sheet and bed spread. Outside had so many men loitering about, I felt unsafe as a single woman, going out to my car for my luggage. Unfortunately, this is typical of any motel6 I've ever stayed in. And despite the fact I have had to leave poor reviews before for other motel6, I never hear back nor get coupons for discounts on future stays. Even when I let the front desk know about problems at check out, I'm never compensated for paying for a filthy room to stay in. I'm assuming they are all independently owned and operated, hence the lack of response. But I'm definitely being taken advantage of by charging me for rooms that aren't clean, that don't have proper bedding, and don't provide security to keep the campus safe for the other patrons.
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 10. apr. 2024
Hi Sandra,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Udmærket

Teresa

Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 28. apr. 2024
Hi Teresa,Appreciate this wonderful stay rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 Fremragende

LeTonyia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was comfortable
Overnattede 1 nat i marts 2024
Svar fra Sophia CSR den 1. apr. 2024
Hi Letoniya,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. We are glad to know that you had a nice stay with us. We are eager to see you again.

10/10 Fremragende

Samuel

Overnattede 1 nat i marts 2024
Svar fra Sophia CSR den 15. apr. 2024
Hi Samuel,It is heart-warming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 Fremragende

leticia

Overnattede 1 nat i marts 2024
Svar fra Sophia CSR den 20. mar. 2024
Hi Leticia,Thank you so much for the lovely 5-star review about your stay with us at our property. We are delighted to know that you had a fantastic experience and cannot wait to host you again soon!

8/10 Udmærket

Leslie

Forretningsrejsende, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Me gusto porque está accesible y muchas lugares para comer alrededor
Overnattede 1 nat i marts 2024
Svar fra Sophia CSR den 13. mar. 2024
Hi Leslie,I am glad to hear that you enjoyed your stay with us. It's always our goal to provide easy access to amenities and local attractions, and we are pleased to know that it enhanced your experience. Thank you for choosing us, and we look forward to welcoming you back soon!

10/10 Fremragende

Alicia

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great service
Overnattede 2 nætter i marts 2024
Svar fra Sophia CSR den 13. mar. 2024
Hi Alicia,It brings us great pleasure to learn that you found our service excellent! Our main goal is outstanding service, so we value your favourable comments. Every guest should have a pleasant and comfortable stay, which is our team's goal. We appreciate your choice and hope to work with you once more in the future!

6/10 Okay

sonia

Overnattede 1 nat i februar 2024
Svar fra Sophia CSR den 30. mar. 2024
Hi Sonia,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

2/10 Forfærdeligt

Sandra G

Overnattede 3 nætter i marts 2024
Svar fra Sophia CSR den 28. mar. 2024
Hi Sandra,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Fremragende

Kelly

Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Kind Staff. Peaceful, Clean and Safe. Very Welcoming. Thank You Jay and Staff for my Comfortable Stay.
Overnattede 13 nætter i februar 2024
Svar fra Sophia CSR den 9. mar. 2024
Hi Kelly,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

8/10 Udmærket

Lauren

Overnattede 7 nætter i februar 2024
Svar fra Sophia CSR den 26. mar. 2024
Hi Lauren,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

2/10 Forfærdeligt

Douglas

Forretningsrejsende, Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The guy at the front desk was really nice but we have never been to a motel 6 where it’s so bad we left before setting our things down. We checked in we used the restroom and checked out. The bed was dirty it had hair, cigarette holes and questionable stains in the blankets, the toilet looked like it had just been used to take a #2. The shower looked like it had never seen a spritz of Clorox . To say it was dirty is an understatement.
Svar fra Sophia CSR den 9. mar. 2024
Hi Douglas,It is disheartening to hear about the cleanliness issues you faced, and we deeply regret that our standards were not met during your visit. Rest assured, we take your feedback seriously and will address these concerns with our housekeeping team immediately to ensure this is an isolated incident. We truly value your patronage and hope to have the opportunity to regain your trust in the future with a much-improved experience.

10/10 Fremragende

Kelly

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i februar 2024
Svar fra Sophia CSR den 27. feb. 2024
Hi Kelly,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

2/10 Forfærdeligt

MARIA

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Sophia CSR den 16. feb. 2024
Hi Maria,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

8/10 Udmærket

Vicente

Overnattede 1 nat i februar 2024
Svar fra Sophia CSR den 22. mar. 2024
Hi Vicente,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

8/10 Udmærket

Gerardo

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Quiet, decent, clean.
Overnattede 4 nætter i februar 2024
Svar fra Sophia CSR den 11. feb. 2024
Hi Gerardo,Pleased to hear that you found your stay quiet, decent, and clean. Creating a comfortable and peaceful environment for our guests is important to us, and we're glad that you had a positive experience. We appreciate your feedback and look forward to welcoming you back soon!

10/10 Fremragende

Martha

Overnattede 1 nat i februar 2024
Svar fra Sophia CSR den 20. mar. 2024
Hi Martha,It is heart-warming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Udmærket

Joy

Overnattede 1 nat i februar 2024
Svar fra Sophia CSR den 7. feb. 2024
Hi Joy,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 Fremragende

Ken

Overnattede 1 nat i februar 2024
Svar fra Sophia CSR den 7. feb. 2024
Hi Ken,It is heart-warming to receive a 10-star rating from our guests. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. We always welcome our guest's ideas and suggestions. We always assure you the best of our services.

2/10 Forfærdeligt

Derek

Synes godt om: Rengøring
Synes ikke om: Service og personale
Overnattede 1 nat i februar 2024
Svar fra Sophia CSR den 7. feb. 2024
Hi Derek,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.