Hoteller i Rocky Top

"What a great place to stay! Amazing accommodations! Five Star All The Way! "

"We stayed twice two separate rooms. Both rooms the TV remote barely worked. It was taped together and you had to hold the button just to the right spot to get changed. The second room we stayed and didn’t even have hot water! Breakfast was two different types of cereal and a small muffin… Nothing to write home about. It advertised the pool, there was none."

"Professional service"

"Room was clean Tv did not work- employee was not helpful Overcharged my bill- bought chips and a chocolate bar. Overall not a good experience- will not rebook"

"The staff was very accommodating. We travel with our two small dogs and they booked us into a main floor room. Plus one of our dogs is diabetic requiring that his insulin is kept cool during travel. The lovely lady at the front desk put our freezer packs in the freezer until we checked out."

"Neeed a new mattress. Springs were awful. Coffee machine didn’t work. Smelled musty."

"It was good. Just the location a bit off. But the property justifying worth staying"

"Pool was dirty. Bathroom eas too smsll. Overalk the property was in disrepair. Staff was confused. Two desk clerks told me no problem withvearly check out after zi showed them Experia coomment to check with staff. They told me to just check out. The day i checked out, the desk clerk would not give me a recreipt and to go through Expedia. Very rude. "

"The power was out for 2 hrs roughly. No air, no lights, no nothing. The room has ants and other insects. The bathroom had areas that didn't seemed to be very clean. The hotel looked old I side and not kept. The best part was the service by the employees."

"Nice location and proximity to good restaurants. Neat and well maintained"

"Don't like giving poor reviews, but the holes in the towels pushed me over the edge. Stayed for UT graduation. (Overpaid, $900 for 3 nights, so not sure if this skews my opinion. But would have paid $300 more to stay elsewhere.) -Place is not in good condition, probably 2 star condition. Scrapes on walls from traffic throughout, hallway carpets rippled on multiple floors. Bathroom wall paper gapped and signs of mold. Needs major TLC. (Room was clean however) -Loudest hotel room ever stayed in....

"Overall good. Just a little musty smell "

"Everything was nice, I enjoyed my stay"

"The room smelled clean upon arrival, and the sheets were clean. However, the shower was gross, and bugs came out of the drain. We stayed there for three nights and housekeeping never came in the room, not even to empty the trash. I understand that everyone wants to “conserve energy” but three towels for two people for three nights is not enough. When I went to the front desk to ask for new towels, they offered me pool towels that might as well have been sandpaper. Sadly, that wasn’t the worse...

"Great staff"

"Staff were friendly. But room was not clean. Sheets were not clean. Ask for another room, and it was not that clean either. Property was not in great condition. Did seem like the safest place either. "

"The breakfast was very good. I really liked the fluffy scrambled eggs and sausage links. The bed was comfortable and had nice crisp white sheets. And thick bath towels. Clean room."

"Very clean and friendly staff"