Luksushoteller i Rio Bueno

"This is an ideal family oriented gateway. The pool was awesome, the rooms were clean and spacious and the many planted trees and flowers brought ambience to the outdoors. Kevin and Lorraine were very accomodating as well. We experienced few minor issues with the bathroom plumbing and AC units but our overall stay was terrific. We will definitively be back again."

"If I could give negative stars for this property, I absolutely would. The host cancelled our reservation right before our trip and failed to properly update the system or communicate professionally. I only found out the booking was cancelled when I was trying to get check-in information before leaving for Jamaica. The host messaged saying they cancelled for “personal reasons,” but after that completely stopped responding — not only to me, but also to Expedia when they repeatedly tried...

"Clean, great customer service. Most importantly we felt safe. Would definitely stay again and again!!"

"They don’t give people their refund!"

"This was an absolutely terrible experience, never in my entire life I have been treated like this after spending my money I highly recommend that this person be barred from using this platform for their shady business I was insulted by security guards telling me they are doing me a favor to sort out this woman’s incompetence we weren’t even given a code to enter the house we had to go back to security. The house was musty the sofa was grimy and smelly , not even a bottle of water was in the...

"Ii gave this property a 4.5 stars because the cable and the phone was out the whole time I was there and apparently had been out since Hurricane Melissa."

"Great property. It will better as the rooms are upgraded a bit. Hotter showers and better shower drainage for example."

"Overall, the resort is nice, fun and safe. Staff super nice and helpful. The room was a little outdated. The TV fell off the wall during our stay and had to call maintenance. Scheduled a private birthday dinner that included a private chef. The chef was scheduled to meet us up at our room at 6:25 to escort us. Waited 20 minutes with a no show. Went down to the service desk to make sure it was canceled ($150) and they were giving us the run around until I told them we were not in the mood...