Hoteller i Richmond

"Most things were just fine. Clean area and nice staff. However, could you please have some oatmeal? Instant is better than nothing and much better than the sugar-laden cold cerals. Thanks"

"Nice hotel, conveniently located, friendly staff, very clean rooms"

"Everything was very clean. The room was great!"

"Have stayed twice,nice place."

"Everything was perfect"

"Poor stay, room not very clean, breakfast leaves alot to be desired"

"I had reserved a suite, the room was very dirty, missing hair dryer, dirty floor, stains on walls etc.. I asked if we could change rooms and they did allow us to do so. The second room was equally as dirty but in different ways. Stained bedding, looks like it was used, dirty sink, dirty floor with little things all over it. My family couldn’t stay there, we had to leave. Hoping Expedia will help me get my money back. I travel regularly and this is the first time I’ve ever left a hotel without...

"If your room is on the back side of the building the interstate noise is quite annoying. Other than that it was a pretty good stay."

"Rooms"

"The staff was pathetic and rude! Refused to literally provide us with wash cloths. Pool had fire alarm going off and ignored and lights were not turned on even when asked. Absolutely the worse stay I have ever had! Changed rooms because of dirty linens and second room had dirty bed linens as well!"

"This is an older hotel but they are doing updates!! The staff is excellent!! "

"Clean room, great staff"

"No bed bugs didnt stay at all walked in room and turned around and left "

"It’s beautiful! I would definitely recommend it! There are things going on you can join, too, like tastings and teas and tours."

"The room was dirty and we found several cockroaches in the room. The staff was not very conciderate or accomodating towards our experience with the condition of the room. "

"Our A/C made a horrible noise all night when it would turn on. Also the T.V. screen must have been going out because half of the screen was green amd the other half was working somewhat better."

"Elevator out the whole weekend. No management on holiday weekend to talk to. My 83 yr old mother had to climb to the third floor."

"Nice"